---
title: "HSBC Health - Reviews, Revenue and Downloads in United Kingdom | Apple App Store"
description: "Expert healthcare that’s only a tap away. HSBC Online Health Services allows you, as a protection customer, to access a world of healthcare from your phone, anytime, wherever you are. 6 important serv"
---

# HSBC Health — United Kingdom
> HSBC Online Health Services

![HSBC Health App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/b4/97/a8/b497a88d-da1e-941a-43c7-b3d75d2eb282/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/434x0w.png)

**Developer:** [HSBC Life (UK)](https://apptail.io/developer/hsbc-life-uk-ORGuVb) (United Kingdom)
**Category:** Medical
**Rating:** 4.6/5 (1,633 ratings)
**Price:** Free
**Bundle ID:** uk.co.hsbc.hsbclife
**Store:** Apple App Store
**Country:** United Kingdom
**Version:** 3.0.3 (released 2026-05-12)
**Original Release:** 2020-10-19
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id1535000668)
**AppTail Page:** [https://apptail.io/app/hsbc-health-lyJi/united-kingdom](https://apptail.io/app/hsbc-health-lyJi/united-kingdom)

## HSBC Health Description
Expert healthcare that’s only a tap away.
HSBC Online Health Services allows you, as a protection customer, to access a world of healthcare from your phone, anytime, wherever you are.
6 important services. 1 convenient app.
We’re committed to providing support and peace of mind at every stage of life.
In recognising that your ongoing health is of vital importance to both you and your family, we’ve partnered with Square Health who can provide you with expert medical assistance and wellbeing support – all accessible through the HSBC Online Health Services app.
Square Health is the sole provider of the following clinical health services:
• Second Medical Opinion - an extra layer of reassurance. Check a diagnosis, ask questions and get advice on treatment options by speaking to a UK-based medical specialist by video call or face-to-face.
• Remote GP Consultation - your consultation is only a call away. Talk to a UK doctor 24/7 about any health or medical concerns by video call
• Prescription Services - the easy way to get a prescription. Your Remote GP is also able to write private prescriptions without you needing to visit a clinic
• Physiotherapy - restoring movement and function. Take advantage of an initial assessment, personalised treatment plan
• Health MOT - knowledge is power. Arrange a Health MOT through the app to get tested on the status of over 20 health markers using a simple blood test kit
• Mental Health Support - looking after your mind. Access an initial video assessment with counsellors, therapists who specialise in cognitive behavioural therapy (CBT) and psychologists
As a policyholder you can enjoy these at no extra cost and with no consultation fees. Services available to you will depend upon the type of policy you have with us. Your partner and children (up to age 23) can also take advantage of some of the services. Full details can be found in your brochure.

## HSBC Health Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/3d/32/bb/3d32bbb6-0781-21ab-11cd-b0e7b2a41a05/a223109c-fe33-4d93-840b-24e493958155_1_Home.jpg/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/9a/04/d9/9a04d9fb-8f73-b0a6-8d6b-a916c9dd750f/598b1413-36ce-4262-9609-f8df46bbecc0_2_My-Family.jpg/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/78/58/fe/7858feb7-0731-a4a3-996d-a1167d05754f/ec34d418-6ec5-4bd7-95de-ae61896abdcb_3_Services.jpg/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/b9/f3/66/b9f36675-e165-a14d-ad5f-7ea3431bc257/a4ff846e-dfd6-4af1-a37f-115deeddba44_4_Consultation.jpg/1242x2688.png)

## HSBC Health Rating Breakdown in United Kingdom
- 5 stars: 1,383 (85%)
- 4 stars: 114 (7%)
- 3 stars: 25 (2%)
- 2 stars: 12 (1%)
- 1 stars: 99 (6%)

## HSBC Health Reviews in United Kingdom

### *---- "Not working well"
The medical profile creation page is blank with empty buttons, so you cannot move to next steps. You cannot book appointments without completing the profile.
-- Victor_ye, 2025-05-07

### ***** "Update works!"
Clearly this app was released without adequate testing, hence all the one star reviews. Since it’s been updated, it now seems to work fine and I managed to book a second opinion appointment without any trouble.
-- Sick Hedgehog, 2025-04-11

### *---- "Temporary password sent but no proper instructions"
Such a bad UX.
I was sent a temp password but it asked me login with different credentials. Assume Bank credentials.
Which was not instructed in email.
Sounded like a fraud.
I’m not using this app.
-- Birambole, 2025-04-08

### ***** "Excellent"
I don’t know why this app has so low rating but it’s definitely the best one I used. So easy. No need to wait for an appointment for weeks, I’ve got mine in a same day! Easy to apply as well no need to call nhs and wait for hours. 
Great, 5 stars!
-- sopsdocopfofppskqwnskkxkm, 2025-04-02

### *---- "App"
Absolutely useless, after some time I couldn’t login into app and reached out to support team. Apparently my email disappeared from their app system, wont be bothering again.
-- bearmamaaa, 2025-04-02

### ****- "Creat account"
I had trouble creating a account, but was able to log in after a few days.
-- HEALTH Notworking, 2025-03-25

### **--- "Constant logouts"
Managed to log in and get everything set up but now have to log in again every single time I run the app.
-- Umiamz, 2025-03-21

### *---- "Cannot get past login page"
I cannot get past the login page and simply get a blank page with no options after submitting login details. Login details are correct.
-- A_Customer_, 2025-03-19

### *---- "Difficult to setup constant errors"
Could not set up after 12 attempts and 3 password resets useless if it’s not easy to setup and use. Originally went to wrong website and app and that did work, then contacted back who were reluctant to help and do not have dedicated help for this. Did receive a call and downloaded right app but person could stay while I setup and password took forever to arrive. Again could not get pass the password reset page.
-- DT40592, 2025-03-18

### *---- "bad use experience at its finest"
Software engineer here. Can’t login in the app. It doesn’t recognise the pwd, neither allows me to reset it.

Please allows copy&paste (and pwd managers) as you’re pushing users towards memorable pwds

Edit: I just realised I’m not the only one
-- maurizio316, 2025-03-17

### *---- "Cannot complete medical profile"
I can’t book any appointments as I need to complete the medical profile. However, when I try to do so, I get a page with three bullet points but no text. I can select one of them and a red button becomes clickable but I don’t know what I selected.

Tried to delete and re-install already.
-- dario4654, 2025-03-16

### *---- "Wish I had read the reviews"
What a waste of time the app does not work. I have wasted most of the day trying to get past the activation stage. As other reviewers have stated you can not copy and paste the activation code they email, also when I contacted “customer service” they eventually emailed making me out to be the idiot and despite me stating I had an iPhone they sent me a link to google play!! (Which also has lots of poor reviews!) A load of stress on something I did not ask for!!
-- Harvey0, 2025-03-14

### *---- "Worst app used for a long time"
Doesn’t support copy and paste for password. Have setup a new password but app is stuck on ‘successful login’ screen when I enter credentials so cannot access the app.
-- Wally Brando, 2025-03-09

### *---- "Paste password?"
Just installed this now and trying to paste in a long generated password from my password manager.
It is refusing paste in password fields and I have not yet made it past the change initial password screen.
Disappointing.
-- Senax2, 2025-03-06

### *---- "Not working"
I set up my account with a new password as required. But it loops between login success and continue. how weird!
-- Adpa2024, 2025-03-05

### *---- "Frustrating App"
Can’t get past pass word on most occasions very frustrating if you have booked an online appointment
-- P &D, 2025-02-26

### ***** "Good once you get going"
Had a little difficulty getting in but after I called and got some help getting started I’m in! I’ve ordered my health check so I will see how that goes when it arrives. App was easier to use than I expected once I got in.
-- Steph19-89, 2025-02-25

### *---- "App doesnt work"
I tried to send an email and report the issue and they replied back asking to delete the app and re-install and still doesn’t work. Cant get a gp appointment!!!!
-- Wander Batista, 2025-02-20

### *---- "Doesn’t work"
Don’t waste your time as the app doesn’t work. Tried to put my details in and the page just glitches and crashes every time. Lots of others experiencing the same so take it down HSBC, sort it out and relaunch when it’s fixed as it could be a good app
-- Butterfly909, 2025-02-19

### *---- "Don’t release unless it actually works"
Can’t get past the log on page. Obviously rushed out by HSBC before ready or stable. Not a premium experience.
-- Bob202/, 2025-02-16

[View all HSBC Health reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)


## HSBC Health Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | United Kingdom | Medical | #16 |


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