--- title: "ΙDShield: Protect What Matters - Reviews, Revenue and Downloads in United States | Apple App Store" description: "IDShield helps you protect your identity and online privacy. You must be an IDShield member to use the IDShield app. Stay one step ahead of identity theft with powerful identity and credit monitoring " --- # ΙDShield: Protect What Matters — United States > Total identity protection ![ΙDShield App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/db/61/aa/db61aaad-a983-95b9-4c42-b451136d5b16/prodAppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/434x0w.png) **Developer:** [Pre-Paid Legal Services](https://apptail.io/developer/pre-paid-legal-services-eodb) **Category:** Business **Rating:** 4.8/5 (953 ratings) **Price:** Free **Bundle ID:** com.legalshield.IDShield **Store:** Apple App Store **Country:** United States **Version:** 3.34.2 (released 2026-08-03) **Original Release:** 2018-12-03 **Languages:** English **App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1444809858) **AppTail Page:** [https://apptail.io/app/idshield-protect-what-matters-GEld/united-states](https://apptail.io/app/idshield-protect-what-matters-GEld/united-states) ## ΙDShield Description IDShield helps you protect your identity and online privacy. You must be an IDShield member to use the IDShield app. Stay one step ahead of identity theft with powerful identity and credit monitoring tools, real-time alerts, and expert support from identity theft specialists and licensed private investigators. Plus tools to manage your online reputation. With IDShield you receive identity and online privacy protection services including: • 24/7 emergency support — In the event of an identity theft emergency, we provide access to live support 24/7/365, ensuring you can get help right away. • Full-service restoration — In the event identity theft occurs you will be assigned a dedicated Licensed Private Investigator who will do whatever it takes for as long as it takes, as long as the membership is active, to restore your identity. • Identity theft reimbursement — IDShield provides Identity Fraud Protection, provided by a leading national carrier. This policy provides reimbursement for certain expenses and financial losses incurred as a result of identity theft. • Removal of information from data broker sites — Data brokers collect valuable personal information. They often sell this data to companies for targeted advertising and other purposes. IDShield's Privacy Check runs a scan every 90 days and if your private data is found you will receive an alert and can review and remove your information. • Credit monitoring and credit score tracking — Monitor your credit and track your Experian credit score monthly • Device Protection — Keep your computer, mobile phone and other devices safe with cybersecurity protection from our trusted partner, Trend Micro. Protection includes a password manager, a VPN to secure your Wi-Fi connection, anti-malware protection, and ScamCheck that blocks suspicious calls and texts • Online parental controls — Monitor and block access, and set specific timeframes for internet use. • Sex offender monitoring — Search for registered sex offenders in your area and receive alerts if someone moves in or out of your neighborhood. • Social media monitoring — Scan your social media accounts for potentially damaging content. Receive alerts for foul language or exposure of personal information. • Financial account monitoring — Monitor your financial accounts including credit cards, checking, savings, 401k, 403(b), 457 accounts, loans for withdrawals, balance transfers and large purchases. • High risk application monitoring — Receive an alert if your personal information is used to open a new bank account or initiate a large money transfer. • Court record monitoring — Receive an alert if your identity becomes associated with a criminal record. • Dark web monitoring — IDShield scans online sources—including servers, chat rooms, and forums—for fraudulent use of your personal information. You will receive an alert if any matches are found. • Child monitoring — Receive alerts if your child's SSN is used to create new accounts or apply for credit. Feature available with the IDShield Family Plan only for dependent children under the age of 18. IDShield® is a registered trademark of Pre-Paid Legal Services, Inc. ("LegalShield"). LegalShield provides access to identity theft protection plans. Identity theft protection plans provide access to monitoring, consultation, and restoration services. An Identity Fraud Protection Plan is underwritten and administered through American Bankers Insurance Company of Florida, an Assurant company. LegalShield is not an insurance carrier. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage varies by plan and may not be available in all jurisdictions. ## ΙDShield Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/01/59/cf/0159cf40-1d5b-f53d-26c2-31f8e0db2a60/1-en-us.png/1284x2778.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/ed/37/f4/ed37f466-bc8c-fab2-1216-ec01dc002e3d/2-en-us.png/1284x2778.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/89/88/d7/8988d73f-2173-e9e3-a310-b2d4ba9cea39/3-en-us.png/1284x2778.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/95/ac/72/95ac72f1-0ab9-1537-ec21-806b706d415f/4-en-us.png/1284x2778.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/40/0c/71/400c71c2-a102-6b15-59bc-e7cb99ad57c3/5-en-us.png/1284x2778.png) - [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/eb/ab/dd/ebabdd17-714c-3242-650c-052f8ad4aa78/6-en-us.png/1284x2778.png) ## ΙDShield Rating Breakdown in United States - 5 stars: 845 (89%) - 4 stars: 62 (7%) - 3 stars: 9 (1%) - 2 stars: 6 (1%) - 1 stars: 31 (3%) ## ΙDShield Reviews in United States ### *---- "FaceID does not work and now neither does the app" I have been a member for many years. I recently tried to add faceID to the app so I wouldn’t have to dig out my password and the app is completely nonfunctional on my phone; however, I can access my account from my laptop using the standard login. Uninstalling and reinstalling does not fix the problem. The app seems to be trying to access the camera even when I try to disable it. It sends a 2FA code and a blue screen with the faceID logo and the message “signing you in…” appears. Nothing happens. Covering up the camera or making sure camera access is allowed in Settings makes no difference. -- Spwest, 2024-08-19 ### ***-- "Arrrgghhhhh" Learn how to update the app without signing the user out. It updates constantly and you have to log in after every update. -- Faquad 69, 2024-05-29 ### *---- "I can no longer log into the app" I used to get monthly updates, easy access through the app, but now it just sits and spins and they’re website is useless unless you are trying to give them money -- Easy to use Bible app, 2024-04-27 ### *---- "ID Shield keeps deleting my information" This is the second time my information has been deleted. I wrote a review on January 16th saying the same thing. What the heck is your service exactly? I notified my company’s HR department and also emailed ID Shield’s member services. I am ready for a Class action lawsuit. ARAG is way more reliable. They take monitoring your information seriously. -- lollapalucia, 2024-02-11 ### *---- "Can’t use anymore" Ever since the redesign earlier this year, which the only sent one passing email about with scant instructions on how to sign up, I cannot access the app anymore because I used my personal email to sign up for IDShield. Now that it all links back to LegalShield, which is a benefit offered through my employer, I’m told I’m not a member upon logging in. Unfortunately, I have another year or so before open enrollment at work again, but if nothing changes, then you can rest assured I will cancel the service and stop wasting my money. -- bluffery, 2023-12-31 ### *---- "Terrible Redesign" I’ve been a customer for several years. Up until recently I was quite pleased with the service and app/website. It was easy to navigate and understand. But, then they decided to burn the house down (that’s how I see it). In doing so, they took nothing from the old house (ie. everything I had them monitoring) and seemed to have used someone with no app design experience to create this new version. Let’s start with the fact that there was NO communication to customers (a heads up) that this overhaul was coming and no information/instructions on how we were going to have to sign in, in a new way. Suddenly a new app and website were just out there and I could not get into either with the poor instructions that were provided on the login screen, and then I had to remember to call durning the workday for assistance since they don’t provide 24hr customer service for technical issues. Then when I finally did speak with someone I’m told I have to re-enter all the stuff I had them monitoring because, like I mentioned earlier, they burned the house down and couldn’t be bothered to move things from one platform to the other. If I recall correctly the person I spoke with said it was all still sitting in the old platform, so yeah, I’m feeling real confident in their ability to protect my info and identity after this fiasco. The new app and website both present a terrible design that’s not easy to navigate and a poor presentation of what’s there compared to the previous platform. As this is paid for via my work benefits, I’m suddenly receiving notifications via my work email (where I do not want to get them) instead of my personal email, which is where I received them before. I’ve reviewed my communication preferences more times than I can count to try to change this, but haven’t had any luck. Also, I used to get notifications and badges on my iPhone but that’s disappeared too, even though they’re still enabled. For the life of me, I can’t understand how anyone would have given this redesign their approval. It’s horrible and I so wish I could go back to the previous design/version. If this is all still terrible when benefits sign up rolls around again, I’ll be cancelling and finding another service to monitor my identity. -- Grouchy&Fluffy, 2023-12-11 ### *---- "App is buggy" App doesn't work. Gets stuck in the "logging you in" page and doesn't give you the ability to input your 2 factor authentication code. -- OkC320, 2023-12-06 ### *---- "They change way too often" I think they changed stuff 3 times since I used them. It go so annoying I dropped them. The changed the URL where you had to “resign up” to have your data moved over. Then just recently, I had to do all this stuff to get into my account again due to changes. The app isn’t smooth or easy to use at all. -- dudeitsjim, 2023-12-03 ### *---- "Terrible app and no customer service" I have been a member since 2019. They decided to make changes to their app and in the process erased me as being customer. I have called and emailed and keep acting like I don’t exist, despite the fact that they have been sending me monitoring emails every month for over 4 years. How can they protect your identity when they cant even identify their own customers. -- Skeet 1310, 2023-10-27 ### *---- "Very bad design" I cant see the sex offenders as before -- Sultansalahaldinios, 2023-10-17 [View all ΙDShield reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews) ## ΙDShield Available In - [United States](https://apptail.io/app/idshield-protect-what-matters-GEld/united-states) - [Canada](https://apptail.io/app/idshield-protect-what-matters-GEld/canada) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. 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