igloohome

Seems it be more and more “unexpected network error” where it the app will not let you log in or use the app. Incredibly frustrating when you are trying to allow remote access to facilities and you simply can not get the app to function. When the network is functioning it’s a great tool. This needs to be fixed.

Edit: quick and responsive support led to a resolution, so I’ve updated my rating. I’ve gotten ten different undefined and network errors when trying to log in. I’m currently unable to access my lock in the app. If I do miraculously log in, as soon as I select my lock I’m logged back out and can’t get back in. I know the credentials are correct - I’m not typing them in myself, I’m using Apples password manager. This is ridiculous

I like the locks, I even like the app. But please give me the ability to see the lock status at a glance. Is the lock unlocked or locked? Who knows? We have to look at the access log and even then it's not straight forward. Please also give me the ability to disable someone's code without permanently deleting it.

to search your locks you have to pull down and wait for the search box to pop up. Your guess is as good as mine on when it decides to give you the search box.

Works as expected, simple to use. Quickly able to generate pins for my gate padlocks.

Love the fingerprint on the Deadbolt Go. It’s also easy to give access to my dog walker.

The concept of the app and its interaction with the IglooHome devices is cool. For the features that already exist, they work ok. There are a few issues that cost it the 2-star rating: 1- if you set a code and/or access schedule, you are unable to modify it. For that, you have to delete the whole access and recreate it (make sure you remember what that code was because you’ll need to recreate it). This is especially important if you have remote maintenance groups (pool, gardener etc… ) with whom you have previously shared a code. 2- if you set a code for a user, say for a repeated schedule on Mondays between 2:00pm and 4:00pm (for example Pool maintenance), you are unable to set a second access with a different schedule (for example a one time pass) for a different day — i.e the same pool company is sending a repair crew on an off schedule than the regular maintenance. So now your options are to either temporarily delete the main schedule to create the one time access (and then remember to reinstate the default schedule), or, create a new code and have to communicate that to your pool company (confusing to them). Note that the same code CAN be used if setting it on another pad lock, just not on the same one. Finally; if you have multiples of those locks, whether you’re using the bridge or not, you have no way to bulk set a passcode on multiples (or all) of the locks. So you’d need to go to each of them and configure all the different access configurations. I’ve only had the locks for a couple days now, so I still don’t have an opinion about their quality aside from my first impressions, which are good so far; but their value is diminished because it feels like the app was an after thought, lacking very basic features. The good news is that if their dev team is willing, these modifications are very easy to make which will improve the experience of the app ten-fold.

I have spent hundreds of dollars on locks that malfunction constantly. There are serious quality issues with this brand. I have two of the fingerprint locks that have paired then while doing the recommended firmware update it just errored and ended. The drive shows up on my device list yet I can’t do anything to add access fingerprints. When I try to delete the lock it just gives me an error message so I won’t even delete off the account. Waste of money. Do not buy from this brand

I bought this lock because I have an Airbnb home and I was tired of having to change locks from time to time and and always having different keys or different combinations in a different people coming in and out or be very difficult to try to remember it all, but with this lock, it allows you to give out passwords. Take them away at any time connect to it from anywhere. It is a perfect addition to anybody’s home whether or not you’re using it for Airbnb or renting it is a perfect addition to any home because you can give a combination to anyone of your family members. They all can be different combinations if you’d like it could be some of their favorite numbers so that each one can remember their lock well and it is beneficial because let’s say you have a delivery or you have somebody that is coming over on announced and you have a lock and a fence at your front yard where nobody can walk up to your front door without opening the small gate or big gate then they just have to give you a call and say can you let me in and you could let them in without a code or you can give them a code. It’s so unique in the way that the way that it’s built, the craftsmanship the workmanship the detail I do not have one regret and I’ve been using it for about 2 1/2 months now and I just had to leave a review

This app constantly logs you out and doesn’t save your password. The password reset process is a drawn-out pain. This is the kind of app where when I need it, I NEED IT now, not in 15 minutes. It’s so frustrating.