---
title: "I&M OTG Personal KE - Reviews, Revenue and Downloads in Kenya | Apple App Store"
description: "Banking has never been easier. I&M App offers you a safe, secure and convenient mobile banking experience and allows you to enjoy unique banking services on your device anywhere and at any time. The f"
---

# I&M OTG Personal KE — Kenya
> I&M OTG

![I&M OTG Personal KE App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/00/35/6b/00356b7a-75fa-869d-7f5d-51e415bac12d/AppIcon-0-0-1x_U007ephone-0-11-0-85-220.png/400x400bb.png)

**Developer:** [I & M Bank](https://apptail.io/developer/i-m-bank-vPm)
**Category:** Finance
**Rating:** 3.5/5 (357 ratings)
**Price:** Free
**Bundle ID:** com.imbank.INMOnTheGoPersonal
**Store:** Apple App Store
**Country:** Kenya
**Version:** 4.64.754 (released 2026-10-12)
**Original Release:** 2021-08-24

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/ke/app/app/id1548694246)
**AppTail Page:** [https://apptail.io/app/im-otg-personal-ke-HPPb/kenya](https://apptail.io/app/im-otg-personal-ke-HPPb/kenya)

## I&M OTG Personal KE Description
Banking has never been easier. I&M App offers you a safe, secure and convenient mobile banking experience and allows you to enjoy unique banking services on your device anywhere and at any time.
The features that you will enjoy include;
- Accounts overview
- Check your bank balances of operative, deposit, loan accounts and savings accounts
- Local payments
- International payments
- Mobile money (Mpesa pay bill, till and airtime top-up)
- Stop cheque services request
- KRA Payment
- Pesalink to phone
- Manage Standing instructions
- Beneficiary management
- Profile management (View basic details, Add and remove profile picture)
- Account to Card Payments
- Deposit Account Creation
- M-PESA to Bank Payment

## I&M OTG Personal KE Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/80/ff/5b/80ff5ba9-69e4-b2bc-39e2-46aa696e5eda/1.jpg/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/4b/c7/d8/4bc7d836-bacc-1ff8-0649-01390d1324cd/2.jpg/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/a7/f0/09/a7f0092e-777c-cb94-b854-f6b3ee35b597/3.jpg/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/2e/82/ed/2e82ed28-5356-6f2a-7fd0-3afb7dd49f79/4.jpg/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/55/9e/ee/559eee92-0240-5f2a-63bc-b0bde4cbddd4/7.jpg/1242x2688.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/ee/df/07/eedf0749-e1eb-74fa-04bd-a3eb0eebe1f8/5.jpg/1242x2688.png)
- [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/c5/7f/03/c57f0323-ff34-56e8-0005-877da88214e8/9.jpg/1242x2688.png)
- [Screenshot 8](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/dd/d2/4b/ddd24b30-3b4e-9d9d-a379-efbf9927a7f1/6.jpg/1242x2688.png)
- [Screenshot 9](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/f4/94/fb/f494fb20-dd65-8e12-d960-dd7584df9c23/8.jpg/1242x2688.png)

## I&M OTG Personal KE Rating Breakdown in Kenya
- 5 stars: 156 (44%)
- 4 stars: 55 (15%)
- 3 stars: 26 (7%)
- 2 stars: 37 (10%)
- 1 stars: 83 (23%)

## I&M OTG Personal KE Reviews in Kenya

### ***-- "Very unstable"
This apple has been very unstable lately. FaceID works now, the next moment you are setting it up a fresh. Kindly fix these issues
-- jamesalice, 2025-09-11

### **--- "Too many bugs!"
In the last two weeks I have had to reinstall the app. Can’t use it after doing one transaction. Still a long way off to improve this app. Now I can’t even log in even after reinstalling. Overhaul needed!!
-- KamauKim, 2025-09-04

### ****- "App interface"
I have used this App for sometime now and unfortunately I don’t like the fact that once I do one transaction and close the app the next transaction I make I always have to restart my phone. Even logging out of the App doesn’t help. Lot of bugs and it’s inconveniencing to use especially when you have to do multiple transactions and you need to close it and confirm account numbers or phone numbers to transfer to.
-- Aje sasa, 2025-08-31

### **--- "Unable to log in"
This entire month I have had serious issues logging in to my account on IOS. You input password and everything Buh it just keeps loading never opening… 

I used to like this app Buh I don’t know what’s going on… I can’t access my finances now and starting to regret it… 

Ps. Most of the issues complained with other ratings on this app I have faced before and this time I’m just tired 😪 💔

Fix the app bana!!!
-- Ghost_Xhari, 2025-08-29

### *---- "Review"
I cannot recommend I&M Bank’s mobile application in its current state. It seems to have serious bugs that make the user experience frustrating.

First, the savings feature does not update correctly. Even after reaching the target amount and passing the maturity date, the app still shows the goal as “Completed” instead of “Matured.” This creates unnecessary confusion and undermines the whole point of setting financial goals.

Second, the login system is unreliable. Sometimes it accepts Face ID setup, other times it randomly rejects it and forces me to use a physical key. This inconsistency makes logging in more difficult than it should be.

On top of that, the app frequently displays notices about system updates and unavailability, which makes it even more inconveniencing when you need access to your banking services urgently.

For a banking application, reliability and consistency are critical. Unfortunately, this app feels buggy, unpredictable, and often unavailable, and until these issues are fixed, I would not recommend it to others.
-- Aaravos..., 2025-08-23

### *---- "What"
If only there there was a chance to rate 0 stars I would, I rated 1 due to lack of 0 ratings. This is the worst app ever and bank, with incompetent customer care who are very ignorant.
-- Wathithajohn, 2025-08-21

### ***** "Excellent mobile banking solution"
I have user this app for the last three years! I appreciate the seamlesness the ease of use and when you have issue or the app is having issue they communicate way in advance and when you have a specific problem they are quick to respond!
-- Lewanjoski, 2025-07-25

### **--- "Fix the Face ID glitch"
Why does the Face ID stop working mid use on iOS? This is frustrating that everyone I have to keep entering the pin and Password. Why have an app that isn’t offering any more convenience than online banking?
-- mwachawfi, 2025-07-21

### *---- "Problems"
The latest upgrade is just bad keeps asking to change biometrics. Something isn’t right somewhere
-- Nyamzmm, 2025-07-17

### *---- "Unstable App"
I’m unable to log in even with the correct password after I switched from WIFI (which I used to reset password) to mobile data like three times now forcing me to password reset leaving me stranded from transacting like two days each time 😡
-- BryceMusicKE, 2025-07-16

[View all I&M OTG Personal KE reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)




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## I&M OTG Personal KE Available In
- [Kenya](https://apptail.io/app/im-otg-personal-ke-HPPb/kenya)
- [United Kingdom](https://apptail.io/app/im-otg-personal-ke-HPPb/united-kingdom)
- [United States](https://apptail.io/app/im-otg-personal-ke-HPPb/united-states)
- [Australia](https://apptail.io/app/im-otg-personal-ke-HPPb/australia)
- [Germany](https://apptail.io/app/im-otg-personal-ke-HPPb/germany)
- [Italy](https://apptail.io/app/im-otg-personal-ke-HPPb/italy)
- [Canada](https://apptail.io/app/im-otg-personal-ke-HPPb/canada)
- [United Arab Emirates](https://apptail.io/app/im-otg-personal-ke-HPPb/united-arab-emirates)
- [Kuwait](https://apptail.io/app/im-otg-personal-ke-HPPb/kuwait)
- [Switzerland](https://apptail.io/app/im-otg-personal-ke-HPPb/switzerland)
- [Qatar](https://apptail.io/app/im-otg-personal-ke-HPPb/qatar)
- [Finland](https://apptail.io/app/im-otg-personal-ke-HPPb/finland)
- [India](https://apptail.io/app/im-otg-personal-ke-HPPb/india)
- [Tanzania](https://apptail.io/app/im-otg-personal-ke-HPPb/tanzania)
- [Norway](https://apptail.io/app/im-otg-personal-ke-HPPb/norway)
- [Hungary](https://apptail.io/app/im-otg-personal-ke-HPPb/hungary)
- [China](https://apptail.io/app/im-otg-personal-ke-HPPb/china)
- [Sweden](https://apptail.io/app/im-otg-personal-ke-HPPb/sweden)
- [Thailand](https://apptail.io/app/im-otg-personal-ke-HPPb/thailand)
- [Ireland](https://apptail.io/app/im-otg-personal-ke-HPPb/ireland)
- [Hong Kong SAR China](https://apptail.io/app/im-otg-personal-ke-HPPb/hong-kong)
- [Croatia](https://apptail.io/app/im-otg-personal-ke-HPPb/croatia)
- [Indonesia](https://apptail.io/app/im-otg-personal-ke-HPPb/indonesia)
- [Israel](https://apptail.io/app/im-otg-personal-ke-HPPb/israel)
- [Jordan](https://apptail.io/app/im-otg-personal-ke-HPPb/jordan)
- [Japan](https://apptail.io/app/im-otg-personal-ke-HPPb/japan)
- [South Korea](https://apptail.io/app/im-otg-personal-ke-HPPb/south-korea)
- [Kazakhstan](https://apptail.io/app/im-otg-personal-ke-HPPb/kazakhstan)
- [Lebanon](https://apptail.io/app/im-otg-personal-ke-HPPb/lebanon)
- [Madagascar](https://apptail.io/app/im-otg-personal-ke-HPPb/madagascar)
- [North Macedonia](https://apptail.io/app/im-otg-personal-ke-HPPb/north-macedonia)
- [Mexico](https://apptail.io/app/im-otg-personal-ke-HPPb/mexico)
- [Malaysia](https://apptail.io/app/im-otg-personal-ke-HPPb/malaysia)
- [Nigeria](https://apptail.io/app/im-otg-personal-ke-HPPb/nigeria)
- [Netherlands](https://apptail.io/app/im-otg-personal-ke-HPPb/netherlands)
- [Nepal](https://apptail.io/app/im-otg-personal-ke-HPPb/nepal)
- [New Zealand](https://apptail.io/app/im-otg-personal-ke-HPPb/new-zealand)
- [Peru](https://apptail.io/app/im-otg-personal-ke-HPPb/peru)
- [Philippines](https://apptail.io/app/im-otg-personal-ke-HPPb/philippines)
- [Pakistan](https://apptail.io/app/im-otg-personal-ke-HPPb/pakistan)
- [Poland](https://apptail.io/app/im-otg-personal-ke-HPPb/poland)
- [Portugal](https://apptail.io/app/im-otg-personal-ke-HPPb/portugal)
- [Romania](https://apptail.io/app/im-otg-personal-ke-HPPb/romania)
- [Russia](https://apptail.io/app/im-otg-personal-ke-HPPb/russia)
- [Saudi Arabia](https://apptail.io/app/im-otg-personal-ke-HPPb/saudi-arabia)
- [Singapore](https://apptail.io/app/im-otg-personal-ke-HPPb/singapore)
- [Türkiye](https://apptail.io/app/im-otg-personal-ke-HPPb/turkey)
- [Taiwan](https://apptail.io/app/im-otg-personal-ke-HPPb/taiwan)
- [Ukraine](https://apptail.io/app/im-otg-personal-ke-HPPb/ukraine)
- [Uganda](https://apptail.io/app/im-otg-personal-ke-HPPb/uganda)
- [Vietnam](https://apptail.io/app/im-otg-personal-ke-HPPb/vietnam)
- [South Africa](https://apptail.io/app/im-otg-personal-ke-HPPb/south-africa)
- [Argentina](https://apptail.io/app/im-otg-personal-ke-HPPb/argentina)
- [Austria](https://apptail.io/app/im-otg-personal-ke-HPPb/austria)
- [Azerbaijan](https://apptail.io/app/im-otg-personal-ke-HPPb/azerbaijan)
- [Belgium](https://apptail.io/app/im-otg-personal-ke-HPPb/belgium)
- [Bulgaria](https://apptail.io/app/im-otg-personal-ke-HPPb/bulgaria)
- [Brunei](https://apptail.io/app/im-otg-personal-ke-HPPb/brunei)
- [Brazil](https://apptail.io/app/im-otg-personal-ke-HPPb/brazil)
- [Belarus](https://apptail.io/app/im-otg-personal-ke-HPPb/belarus)
- [Chile](https://apptail.io/app/im-otg-personal-ke-HPPb/chile)
- [Colombia](https://apptail.io/app/im-otg-personal-ke-HPPb/colombia)
- [Czechia](https://apptail.io/app/im-otg-personal-ke-HPPb/czechia)
- [Denmark](https://apptail.io/app/im-otg-personal-ke-HPPb/denmark)
- [Dominican Republic](https://apptail.io/app/im-otg-personal-ke-HPPb/dominican-republic)
- [Algeria](https://apptail.io/app/im-otg-personal-ke-HPPb/algeria)
- [Ecuador](https://apptail.io/app/im-otg-personal-ke-HPPb/ecuador)
- [Egypt](https://apptail.io/app/im-otg-personal-ke-HPPb/egypt)
- [Spain](https://apptail.io/app/im-otg-personal-ke-HPPb/spain)
- [France](https://apptail.io/app/im-otg-personal-ke-HPPb/france)
- [Greece](https://apptail.io/app/im-otg-personal-ke-HPPb/greece)

---

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