Indego Bike Share - Reviews, Revenue and Downloads - Apple App Store

Description

The official app for Indego, Philadelphia's favorite bike share! Indego offers a variety of affordable pass options to access over 1,600+ bikes (including electric bikes) and 200+ stations throughout the city - and is still growing!

With the Indego app, you can:
• Purchase a pass or access your account
• View real-time bike type and dock availability
• Unlock a bike
• Check your ride history and trip duration
• Manage your payment method
• Track billing history
• Rate your ride or report a trip issue
• Contact customer service
• Earn free days using IndeHero
• Receive system notifications and updates

With Indego you get round-the-clock access to public transportation on your schedule. Riders can choose between three different pass types to fit their needs. Discounts are available for riders with a PA ACCESS card.

You must be 14 and over to ride Indego classic bikes and 16 or over for Indego Electric. Visit rideindego.com for more information.

Indego is sponsored by Independence Blue Cross and an initiative of the City of Philadelphia.

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User Rating

4.27 out of 5

577 ratings in United States

5 star

430

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1 star

Ratings History

Reviews

Bad overall

Bad app, bad bikes, expensive

I’ll never use this as a subscription service

Bring back quick trips like every other city in America, wrf?

love it (if it was always this affordable)!

been using with the promo code for bike month, and i’ve loved it!! had so much fun i just wish it was always $5 a month instead of $20. w that, the electric bikes have an extra fee ($0.20 per minute) so sometimes it’s more expensive than taking the bus

Trip wouldn’t end when bike was docked

Got stranded far from home since I couldn’t book a new trip after I docked my bike.

Terrible customer service, terrible product

Indego has a monopoly on the bike share in Philadelphia and is a complete and total disaster. Bikes often have mechanical issues ranging from batteries showing they’re charged when they’re not (and refusing to give you a refund) to brakes not functioning. When you report a problem, customer service associates are, rude, condescending, and unfit to interact with humans. They are a complete and total dumpster fire of an organization.

Nope

The prices are too high. Electric bikes are totally unreasonably priced

Price

Used to be $2-3 for 30 minute ride when they started 7 years or so ago. Now $15 for 24 hours. That’s the lowest option. It doesn’t make sense when Uber costs the same. I’d rather buy a online bike for $100, store it outside 7 times, and risk it getting stolen. Than pay $15 to rent a crappy bike. I understand they want more bikes for membership ppl, and they make money off subscription model. But I personally would rent a bike for $4-30 minutes.

Impossible to cancel in app

This app has billed me 3x after I cancelled. I cannot remove the credit card. I have reported for fraud. Awful!

extremely inconvenient

I’ve been riding with Indigo for over a year now and it’s definitely one of the worst bike services compared to Citibike or Divvy. You could pull up to an Indigo stop with 15 bikes and only 2 will be available especially early in the morning or at night. Bikes are locked for “maintenance” without maintenance workers being there. Because of this riding with Indigo is extremely unpredictable and can make you late for work/events if you depend on it. Customer service offers no help either. It’s really disappointing because it would be a great bike service without this issue.

Mixed Results

The bikes are great, and very convenient, when they cooperate. However, maintenance is not always up to date (parts rattle, the seats don’t latch properly, etc) and bike checkout and return is often finicky, to say the least. Customer support is pretty easy to get in touch with and super friendly, but I shouldn’t have to call them this often for a bike return that failed to register in the app. And I shouldn’t walk 3 blocks to a non-empty station just to have the app refuse to let me checkout an available bike due to a network error.

Store Rankings

Chart	Category	Rank
Top Free	Dominican Republic Navigation	104
Top Free	United States Navigation	188
Top Free	Colombia Navigation	418
Top Free	Saudi Arabia Navigation	423
Top Free	Singapore Navigation	441

Chart

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meterUP Parking	108	2 months ago
Capital Bikeshare	42	1 week ago
Citi Bike NYC’s own bike share system	349	1 day ago
Bluebikes The Official Bluebikes App	70	1 day ago
SEPTA	100	6 months ago
SEPTA Transit Watch	0	2 months ago
PennTransit Mobile	0	2 months ago

Description

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User Rating

Ratings History

Reviews

Bad overall

I’ll never use this as a subscription service

love it (if it was always this affordable)!

Trip wouldn’t end when bike was docked

Terrible customer service, terrible product

Nope

Price

Impossible to cancel in app

extremely inconvenient

Mixed Results

Store Rankings

Ranking History

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