IndiGo: Flight Booking App

The app can’t find existing bookings by entering the required information. Totally useless!

After entering mobile number, OTP is sent but no field to enter OTP. Gives error

For an airline that has more than 50% of the domestic market and touted as low cost, surely a functioning app will keep calls and queries down for you guys. It’s a nightmare running your app- loses user profile almost everyday and now refuses to log in. Will be glad when I’m done flying with you lot

Bad app

Firstly you have to scroll through the ridiculous amount of country codes to find the correct one. OTP is never sent by the app No other way to log in Hope flying won’t be as frustrating as the app☹️

They just left you behind in departure,even you have 22 min left to take off

You can purchase the tickets on app but you cant able to add your bluechip miles ! App made so smartly! Disgusting , worst service

Dear Indigo Airlines Team, I would like to extend my heartfelt gratitude to your team for the outstanding care and support I received during my journey from Mumbai to Dehradun on 31st March 2024. As I was seven months pregnant at the time, the exceptional attention from both the Ground Staff and Cabin Crew made my travel experience not only smooth but truly memorable. From ensuring my comfort during the check-in process to providing a wheelchair for my convenience and the personalized in-flight assistance, every detail was handled with such thoughtfulness. The beautiful gesture of presenting me with a heartfelt card wishing me and my baby good health touched me deeply. It’s rare to experience such genuine care, and it speaks volumes about the incredible culture at Indigo Airlines. Please convey my appreciation to the entire team for going above and beyond to make my journey special. This experience will remain unforgettable for me and my family. Thank you for your kindness and exceptional service! Warm Regards, Surbhi Gaur.

Well, I have traveled through Indigo airline multiple times. My recent experience was very poor customer service from the Ahmedabad domestic airport when I was traveling with my senior citizen parents for we are going for the Pilgrim. From Ahmedabad to Dehradun 23rd September 2 10 PM we were at the airport near 12:30 PM so there was a huge lane for check-in and before that like the baggage claim so we are in the lane and out of nowhere that lady called Number is +91 89767 31257 , she called from the above number and calling out of nowhere and telling me like where I am, I told we are putting bags on the belt. She told you have to check the next available flight, we clearly check there was one hour remaining and like even after like 40 to 45 minutes are remaining I have done baggage & check in ,staff was not properly helping and the lane was not moving. There was the human error, the first thing and before the 24 hours to 48 hours, I was not able to do the Web check-in. There was a technical error. It was not happening like neither from the website not from the application. Eventually, that lady was forcing her thoughts on us and we had to wait till 11 PM. We waited on the airport for nine hours and like our hotels were booked at the mussorie and we couldn’t use the first day of our journey. Because of that problem, our itinerary was in a bad shape, it started in the bad shape. We had to pay 7500 inr extra on 51006 inr journey and we didn’t get refund of that properly so please do needful in this matter thank you in advance.

For a flight service that charges so much it has really poor app interface. Wont log me in at all. It was so difficult to create an ID itself. Extremely bad app