The app keeps crashing after I loaded money onto it!

Appalling example of the way people without money are further penalized in our criminal “justice” system. The “convenience fees” charged for putting money in these accounts just to have the ability to talk to your loved one or allow them to get basic necessities are the worst kind of greed. Disgusting, especially now that in person visits are no longer allowed.

This app is garbage it won’t even let me enter any text so I can put my information in to talk to an inmate. Another trash thing about the app is the wording is so small and sometimes it won’t let me zoom in which makes it unreadable

Inmate Sales App fails about every two weeks. Customer Service not competent to help. They only suggest to reload app which does not fix.

Pros: - The app is pretty easy to set up and use. - I’m grateful to be able to see and talk to my loved ones who are incarcerated. - The fees don’t seem exorbitant. Cons: - The fees don’t seem exorbitant until you realize you only are allowed 20 min video visits and 15 minute calls. - Make sure when you have a video visit, you aren’t walking around with the device you’re using for the visit because the inmate won’t be able to hear you very well at all. I have a phone holder I put it in when I have visits. Facebook messenger offers video calls for free and I can walk and talk and hear people normally. I pay for this service and it’s terrible if I move the device even a little bit. - When my bf calls me on the phone, it normally rings through the app but once or twice a week, for some reason, it wants to ring through my iPhone call app and when I press 1 to answer the call, I can’t hear him on the line and it hangs up. It still charges him to place the call though. - Also once in awhile, when my bf calls me and it goes through, sometimes midway through the call, it mutes the inmate for around 30sec-1min by itself. I thought I was accidentally pressing the mute button with my cheek, but last time it happened, I know I didn’t do that and anyway the mute button would mute my voice, not the inmate’s voice. - If I write a longer email, the app usually logs me off after a certain amount of time and deletes everything I’ve already written. I have to write it out in my Notes app and then copy/paste into an email in the app. - I paid for chirp texts but now his chirp screen went black on his device 4 days ago and he still hasn’t gotten it fixed or a replacement. Idk if that’s an app issue or something the jail handles. Feedback: - It would be very helpful to have an option to save a draft for emails so everything doesn’t get deleted when it logs me out after a certain amount of time. - Fix the glitch that makes the calls come through as a normal phone call and not through the app. - I don’t know if this is app feedback or if it’s up to the particular jail, but make the video visits longer, please! We used to have in person visits when he was incarcerated years ago and they were longer and it was in real life. I get it that COVID messed those in person visits up, but please make the visits longer if possible. There isn’t much you can say in 20 minutes, and if you schedule another visit 10 minutes after, you get charged another $4. - Please show the phone airti

Phone calls keep dropping when I answer it. Too expensive, fees are to highly priced just to add money.

These people like to take advantage of people who just want to communicate with their loved ones during the worst time of their lives. 👍🏻👍🏻👍🏻👍🏻 America. 🙄🙄🙄 I get charged roughly $4 per 15 minute call. That’s as far as I can figure out by doing my own math because of course the app doesn’t lay out the individual charges for you such as “connection fee is $X amount then $x amount per minute”. I have to blindly put $30 on here so my loved one can call me. That actually becomes $34.04 after their fees, and it only lasts a few days at best. Then on top of it I have caught this app cutting off our phone calls 2-3 minutes early more than once, sometimes the call drops mid phone call so there’s another connection fee I’m sure I have to pay, and if you give the money to your inmate to buy his own time, doesn’t matter. Still goes through these blood sucking vampires.

Unfortunately I can’t get started with an account. Get the email verification and then I can’t set up the password. Out of this world. Tried both on the app and on the website to get my account started and nothing. Bunch of trash developing skills we got here. They’re willing to take money from us but do little to invest in a simple app..

Very easy to use. Cheaper and better than any other inmate sales app I’ve tried.

It’s not bad for keeping in contact with a loved 1 in jail. Don’t understand why ppl think it would be top notch amazing perfect. It’s a jail app cmon now