Instagift

We received a lovely gift card to a nice restaurant for Christmas. Unfortunately, the gift required us to download this app to access the gift amount. The app is clumsy at best. After signing up for an account, and successfully retrieving our gift into the account, I logged out. I later decided to sign back in to make sure it would work at the restaurant. The app no longer recognized my password, and required me to enter a new password which I did. My gift card had disappeared and there was no record of it except for the printout from our giftee, and no record of it in the app. I spent the entire afternoon trying to contact the app developers and rescue our gift card. It finally worked late in the afternoon, so I thought we were OK. I even performed one last sign in to make sure it was working before we went to the restaurant. It worked! Fast forward to the end of our meal at the restaurant, and imaging our chagrin when I was unable to access my account on the app! After much angst and embarrassment, the restaurant decided to accept our paper printout detailing our gift. I hope I never have to use this app again.

Have used this app after for about 2 years and we have not had any problems! It has been nice to be able to keep the gift card on my phone. Like the option of being able to print the gift card, as well. That being said, we have used it for only one particular restaurant, but many times for that one restaurant. So far, it has worked out great!

No idea why any restaurant would sign up for this trash.

Truly awful. When I came to redeem the $100 egift card by following the steps to enter the code into the app, I got the message, “Sorry, that certificate is already in your account.” However, it was a brand new account, just downloaded from app store, and the account balance still said $0. To test it out, my wife tried the same steps on her phone ... new app install, new account (with her details), but same $100 certificate code. Low and behold, she got the same message, telling her it was already in HER account. I call B/S

Could not even log into the app while we were at the restaurant and it was time to pay. Logged in from the computer after we got home. The gift card shows as redeemed, but no history is available, and we believe there was a significant balance. Do not trust this app at all.