Intact Insurance: Mobile app

I can’t get the app to open my vehicle policy. It asks me which policy I would like to view house or car and when I tap on car it opens the house … I cannot view my car policy and I need to get my proof of ins!

Annoying to manage, stays having to go in and say I want the driver and to say I wasn’t distracted when my wife uses my phone to manage Spotify as she often does.

Up my premium without proper consent or warning your crooks

I renew in less than 30 days and the app does not provide any documentation about the new rates.

I use to use the app to get my mothers renewal papers from this app so she could pay it at the bank. Now it says the renewal forms aren’t available, I’ve been waiting 4 weeks now. I deleted the app and went through the website and the renewal papers were there for the past 3 weeks. Get the app working correctly or just get rid of it, one or the other.

This app only works if you have it track all the time. It can’t be set for while using the app which means my rating is based on times I am in other people’s cars or on the bus. Essentially other people’s driving habits will affect my rating. Poor design.

This app is the most non user friendly app I have ever seen. It is so confusing and difficult to view. I wouldn’t even give it a one star.

Cette application est pénible à remplir et difficile à comprendre. Il y a quelques «bogues» qui désorientent l’utilisateur. Intact Assurance semble, par la longueur et la complexité de ses questionnaires, vouloir faire de ses assuré(e)s des enquêteurs et des secrétaires. C’est ce que Jacques Parizeau, ancien Ministre des finances, appelait «Faire gosser du poil de grenouille à autrui».

I realized very quickly that this app cannot construct an accurate representation of the real world based solely on the questionable processing of limited sensor data received from a mobile phone. I usually ride to work with a coworker, but the app is unable to accurately detect when I am a driver or a passenger, so I was having to go into the app daily to manually edit drives in my history for which the app had incorrectly identified me as the driver, and for which it had subsequently rated my driving behaviour based on someone else driving their own vehicle. I eventually gave up correcting the drive history and just let the app do as it pleases for the last several months in order to see what sort of discount I will be eligible for, based on whatever picture it decided to paint of “my” driving behaviour. Well as I’ve learned, the discount of pennies is not worth giving an insurer a false representation of my driving. I’m not sure if this app’s user data can be used by the insurer to increase one’s rates (I am NOT making any claim that it can), but regardless I don’t think it’s sensible either for the insurer to be collecting data about drivers with which it is constructing false depictions of those driver’s habits, or for drivers to be willingly giving the insurer potentially misleading data to be used in this way. I don’t think this can ever benefit you as a driver. Despite never once touching my phone while driving, never speeding or driving aggressively, this app has constructed a very different picture of me as a driver based on my behaviour primarily as a passenger (using my phone) and the driving behaviour of the person that I’m riding with normally twice per day, five days a week (he’s an aggressive driver). I have disabled the location access for the app and in future will use it only for accessing my insurance card whenever necessary, measly discount be damned. I’ve setup my personal vehicle with a 3 way dash cam kit (front, rear, cabin) and a black box data recorder which combined will construct a truly reliable and far more accurate picture of my actual driving, rather than someone else’s. I am also concerned about what exactly intact does with the data they collect through this app. It clearly doesn’t work for building an accurate picture in at least one circumstance — that of someone who is a passenger in someone else’s vehicle more often than they’re a driver in their own — which leads me to question how reliable it can be for anyon

Every trip in my car becomes my own personal challenge to be the best driver I can be. I follow every rule of the road and the great pay offs are huge savings on gas and wear and tear on my car PLUS my current 15% savings from Intact Insurance. My secret pleasure is getting my driving report from Intact that tells me I am at the very top of all safe drivers on the road! Congrats to me.