This app is very glitchy. Doesn’t remember password or face ID presences. Will log you out randomly. 2 step identification is safe yet very glitchy as well as the UX tries to pop up and predict behavior of the user but is mot very functional so adds extra steps (like resending code if you hit the space to try and type in instead of waiting for number pad to pop up which takes a while. I use this app because i hate logging in from laptop but honestly its a better bet, makes banking with them really inconvenient at times.

Mobile deposits are so easy to do! I doubt I will go to the branch or mail in deposits ever again!

App continues to crash on me, I am sure there will be better improvements to the app I just wish it was better. I Would like to see better features and better quality in the future.

Can’t link my account with Zelle. Zelle says go to my bank’s app. I open the ITCU app. Zelle is not available in the app anywhere. The ITCU website has the same instructions for getting to Zelle though the app. Frustrating.

This company nickel and dimes on EVERYTHING. They tackle so many fees when signing for the car and don’t really give you an option. Then they make it extra complicated to make the payment. You either have to drive to the location, mail it in or do it online (charge fees apply) to do it from an external account. Wish I would have done a a better job at reading the reviews, I always take in to consideration peoples reviews as there’s always two sides of the story. But they’re absolutely TRUE! I absolutely HATE this company! Do NOT get an auto loan through them. STAY AWAY!!!

Their credit score is always lower by 90-100 points from the reporting agencies and credit cards FICO scores.

This app is useless. I can not make a payment, or see my credit card balance, see previous transactions or see pending transactions. I have waited for months and nothing has changed with each update. I have to use the desktop version to perform any transaction.

Literally have not been able to access my account via this app, which means I can’t send money via zelle. I have called customer support and keep getting the same story that the app is being updated and nothing still. I just will be moving my account to a bank that actually allows me to access all the features it has! Honestly I would give y’all negative stars if I could.

On iPhone it just crashes on launch. On iPad it just displays a completely white screen. This app used to work, not sure which version broke it, it could be the latest update.

Issue started happening within the past 3 days I would say. It won’t move past the security question, which I know with certainty that I am answering correctly. Even when I submit my answer it doesn’t show any sign that my submission was processed, not even an error message shows. Therefore, I am unable to log in as I can’t move past this screen. I then have to login on the desktop site from my mobile browser instead. Very frustrating.