---
title: "Jitbit Helpdesk - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are"
---

# Jitbit Helpdesk — United States
> An easy-to-use help desk app

![Jitbit Helpdesk App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/fb/70/b6/fb70b6e1-100e-744d-a8c0-36c38b3362a9/AppIcon-0-0-1x_U007epad-0-1-85-220.png/400x400bb.png)

**Developer:** [Jitbit LP](https://apptail.io/developer/jitbit-lp-mHgf)
**Category:** Business
**Rating:** 4.3/5 (37 ratings)
**Price:** Free
**Bundle ID:** com.jitbit.helpdesk
**Store:** Apple App Store
**Country:** United States
**Version:** 10.8 (released 2026-09-15)
**Original Release:** 2013-03-29

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id623820409)
**AppTail Page:** [https://apptail.io/app/jitbit-helpdesk-bwDh/united-states](https://apptail.io/app/jitbit-helpdesk-bwDh/united-states)

## Jitbit Helpdesk Description
Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly powerful features in the app that will take your customer support to another level. 

Unlike other help desk apps we want to help you do your job, not just be another tool that you have to use. That's why in addition to all the standard help desk features we offer such features as canned responses, technician collision detection, smart Knowledge Base article suggestions with machine learning and more. 

Jitbit Helpdesk for iOS allows you to access your help desk from your device. We know that many people are away from their PCs  quite often and we wanted to offer a solution so that you could stay productive on the go.

Features include: 
* View all the tickets the same you do on the desktop
* Search through all your tickets
* Select view modes: Unanswered, Unclosed, All, etc.
* Filter by category and assigned to you
* View and reply to tickets
* View attached files and attach your own
* Insert canned responses and links to knowledge base articles into your replies
* View ticket details and change priority, category and assignee
* Change ticket statuses
* Delete, close or mark tickets as spam

We try to add new features to our help desk mobile app every month or so.

## Jitbit Helpdesk Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/bf/65/3a/bf653aab-d25a-d4cc-1e05-654ace07baf4/pr_source.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/98/68/e9/9868e997-f008-af26-a197-c286107fb968/pr_source.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/a7/12/21/a712212a-7289-691f-58f7-25a4e060492a/pr_source.png/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/ee/e0/40/eee0409d-4515-d7f2-a952-cd7bf561bacc/pr_source.png/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/4d/4e/3c/4d4e3c44-48e8-6372-bfd1-2323623ff41f/pr_source.png/1242x2688.png)

## Jitbit Helpdesk Rating Breakdown in United States
- 5 stars: 28 (76%)
- 4 stars: 2 (5%)
- 3 stars: 2 (5%)
- 2 stars: 1 (3%)
- 1 stars: 4 (11%)

## Jitbit Helpdesk Reviews in United States

### *---- "Used to work great now it’s a pta"
Every time I open the app and click a ticket it won’t open. Have to close app and try again. Been that way since the new interface update.
-- 1Some random person, 2025-07-08

### ***-- "New app looks good but still misses some key functionality"
Most of the key features needed to operate the helpdesk as a technician or admin are available. However, the app crashes when I attempt to add an image. Would be great to create tickets for my maintenance tech on the fly from my phone without relying on emailing them - why bother with an app?
-- dapprvilln, 2025-06-28

### *---- "Search function gone after Upgrade"
Not sure why the search function was removed. I was so excited that we finally had a ticketing system that was mobile, seeing how most of us are mobile. Seems more like a downgrade.
-- mikey456321, 2025-06-26

### *---- "Recent update is terrible"
Used to work okay with our on-prem site. It actually used to work - somewhat well. Now it’s just a safari browser that fails authentication 9/10 times and asks for authentication every time you do ANYTHING. So annoying. Used to be able to use this app and now it’s unusable.
-- Condor1616, 2025-06-20

### *---- "Not working at the moment"
Getting an error every time I try to start it up. I have uninstalled reinstalled updated done all that.
-- skepticus, 2024-06-04

### ****- "Good product"
Notifications broke….
All other features are good and working great.
-- Bobbiegolucky, 2024-05-15

### **--- "Slowly improving"
Due dates don’t work right. Changes the time to something different.  Can’t create ticket on behalf of someone. Missing other important features that are available on the web.
-- B665435, 2023-02-15

### *---- "Would never use"
Would not use again. Zero stars.
-- josh8955, 2022-10-23

### *---- "Not an app"
On iPhone. This isn’t even really an app it’s just a web page I had to download. There are no notifications, which for a help desk app, defeats the purpose. The page needs to be refreshed every time to see if there is a new ticket and if you close the app you need to sign back in every time which is a huge pain if you have 2factor enabled. The web interface is awesome but this app can’t be relied on.
-- dh6790, 2022-08-11

### ****- "Basic but Functional - Almost 5 stars"
The app doesn’t have a lot of bells and whistles but it seems effective at what it’s supposed to do. Being basic isn’t necessarily a bad thing, this app appears to let you do the job and gets out of the way. No complaints here from the little big I’ve used it. 

The only thing that I’ve noticed is that you don’t appear to be able to tag a ticket from the app. On the ticket detail screen I think you are supposed to be able to (I can set the other values) but it’s at the bottom of the screen and it doesn’t appear to detect my tap when I try to tap into the tag field.

Otherwise, it looks like it works fine.
-- Blown2Bytes, 2022-04-29

[View all Jitbit Helpdesk reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)




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## Jitbit Helpdesk Available In
- [United States](https://apptail.io/app/jitbit-helpdesk-bwDh/united-states)
- [Australia](https://apptail.io/app/jitbit-helpdesk-bwDh/australia)
- [United Kingdom](https://apptail.io/app/jitbit-helpdesk-bwDh/united-kingdom)
- [Czechia](https://apptail.io/app/jitbit-helpdesk-bwDh/czechia)
- [Canada](https://apptail.io/app/jitbit-helpdesk-bwDh/canada)
- [Germany](https://apptail.io/app/jitbit-helpdesk-bwDh/germany)
- [Algeria](https://apptail.io/app/jitbit-helpdesk-bwDh/algeria)
- [Estonia](https://apptail.io/app/jitbit-helpdesk-bwDh/estonia)
- [Finland](https://apptail.io/app/jitbit-helpdesk-bwDh/finland)
- [Hong Kong SAR China](https://apptail.io/app/jitbit-helpdesk-bwDh/hong-kong)
- [Hungary](https://apptail.io/app/jitbit-helpdesk-bwDh/hungary)
- [Indonesia](https://apptail.io/app/jitbit-helpdesk-bwDh/indonesia)
- [Ireland](https://apptail.io/app/jitbit-helpdesk-bwDh/ireland)
- [Israel](https://apptail.io/app/jitbit-helpdesk-bwDh/israel)
- [Iceland](https://apptail.io/app/jitbit-helpdesk-bwDh/iceland)
- [Japan](https://apptail.io/app/jitbit-helpdesk-bwDh/japan)
- [Kazakhstan](https://apptail.io/app/jitbit-helpdesk-bwDh/kazakhstan)
- [Lebanon](https://apptail.io/app/jitbit-helpdesk-bwDh/lebanon)
- [Madagascar](https://apptail.io/app/jitbit-helpdesk-bwDh/madagascar)
- [Mexico](https://apptail.io/app/jitbit-helpdesk-bwDh/mexico)
- [Nepal](https://apptail.io/app/jitbit-helpdesk-bwDh/nepal)
- [New Zealand](https://apptail.io/app/jitbit-helpdesk-bwDh/new-zealand)
- [Pakistan](https://apptail.io/app/jitbit-helpdesk-bwDh/pakistan)
- [Romania](https://apptail.io/app/jitbit-helpdesk-bwDh/romania)
- [Slovenia](https://apptail.io/app/jitbit-helpdesk-bwDh/slovenia)
- [Slovakia](https://apptail.io/app/jitbit-helpdesk-bwDh/slovakia)
- [Thailand](https://apptail.io/app/jitbit-helpdesk-bwDh/thailand)
- [Tunisia](https://apptail.io/app/jitbit-helpdesk-bwDh/tunisia)
- [Ukraine](https://apptail.io/app/jitbit-helpdesk-bwDh/ukraine)
- [Uzbekistan](https://apptail.io/app/jitbit-helpdesk-bwDh/uzbekistan)
- [Vietnam](https://apptail.io/app/jitbit-helpdesk-bwDh/vietnam)
- [Azerbaijan](https://apptail.io/app/jitbit-helpdesk-bwDh/azerbaijan)
- [Bahrain](https://apptail.io/app/jitbit-helpdesk-bwDh/bahrain)
- [Brazil](https://apptail.io/app/jitbit-helpdesk-bwDh/brazil)
- [Belarus](https://apptail.io/app/jitbit-helpdesk-bwDh/belarus)
- [North Macedonia](https://apptail.io/app/jitbit-helpdesk-bwDh/north-macedonia)

---

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