Name: John Hancock Retirement
Rating: 4.7 (20664 reviews)
Author: John Hancock Life Insurance Company (U.S.A)

Description

John Hancock’s retirement app makes it easy for our plan participants to safely manage their retirement plan, anytime, anywhere.
Use the app on the go to securely connect with your plan and its financial tools
• Register, enroll, and access your plan account
• View account details, including balance, rate of return, account/transaction history, and investments
• Make account changes, including contribution rate and profile updates
• Set your goals and get real-time projections of estimated spending and income in retirement
• Model saving scenarios, receive guidance to help meet your spending needs, and track your progress
• Use helpful tools and resources for timely education on personal finance and wellness topics

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John Hancock Retirement FAQ

Is John Hancock Retirement free?

Yes, John Hancock Retirement is completely free and it doesn't have any in-app purchases or subscriptions.
Is John Hancock Retirement legit?

⚠️ The John Hancock Retirement app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.

Thanks for the vote
How much does John Hancock Retirement cost?

John Hancock Retirement is free.
What is John Hancock Retirement revenue?

To get estimated revenue of John Hancock Retirement app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

User Rating

4.69 out of 5

20,664 ratings in United States

5 star

17,326

4 star

1,790

3 star

619

2 star

270

1 star

659

Ratings History

John Hancock Retirement Reviews

Technical difficulties

The app is down more than it is available

Please fix the user (new retiree) experience on your website

Heaven help the person who has retired and wants to start taking withdrawls from their account. The website takes you in circles as you answer their questions, and then ends up being no help.

Helpful friendly staff

Computers are not my thing. I had forgotten both my username and password. However, Sarah was so patient with me and understanding she put me at ease. All businesses should operate as smoothly as John Hancock. Respectfully Mary Miller

Fidelity is significantly better

Can’t easily see historical/YTD contributions and app doesn’t load a lot of the time when trying to log in.

App is down too much

It’s ok when it works, but a lot of time the app crashes or just won’t open. I just get a white screen with a spinning circle.

Limited Features

The retirement portfolio doesn’t show the investment losses/gains for the account. For an investment portfolio, it is extremely important for the user to understand how much his money has gained or lost over the time period. The portfolio only shows employee and employer contribution. The rate of return has to be calculated manually which is quite cumbersome.

Not Happy

This app / my experience is the most user “unfriendly” EVER…..

App is useless

Seems to be useless you can only view certain parts of my account. Can only make certain changes can’t request loans. This app is pretty much useless.

Facial recognition

Repeated attempts to get facial recognition to no avail.

Always Down or Not working

Half the time I use John Hancock, it isn’t working. It’s either “under maintenance”, “heavy traffic volume” or just doesn’t load at all. How a company like this operates just boggles my mind. 🤯

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	United States Finance	312

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