Jurny App - Reviews, Revenue and Downloads - Apple App Store

Description

Jurny is a modern, mobile-first, contact-free solution that allows guests to be in complete control of their stay.

The Jurny app offers a collection of curated hotels and aparthotels available for instant booking any time, anywhere.
Although every stay is different, each property you explore in the Jurny app will have one thing in common: Technology.
Every property is equipped with Jurny technology to offer the most seamless and comfortable stay possible.

Whether your stay is one day or one month, a hotel room or a three-bedroom apartment, Jurny ensures a unique yet consistent experience.
With one touch access to unlock your door or reach 24/7 personal concierge services, we’re here to provide you with the tools needed to travel on your own terms.

Use the Jurny App to:

- Instant Check-In: Guests receive a unique access digital key, five minutes prior to their scheduled time to check-in upon arrival.
- Keyless Entry: Each suite is equipped with a smart lock system that enables guests to securely lock and unlock doors with a smartphone.
- Easy WiFi Access: Access WiFi information in one central location by pressing a single icon.
- Smartphone Thermostat Control: Seamlessly adjust the room temperature without getting up to find the thermostat.
- 24/7 Concierge: Guests have access to personal 24/7 virtual customer service and concierge services through the app.
- Local Events: Find events and activities to explore your host city like a local.
- Manage Bookings: Adjust and update your booking in real-time in one place.

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Screenshots

User Rating

4.11 out of 5

181 ratings in United States

5 star

125

4 star

3 star

2 star

1 star

Ratings History

Reviews

Unable to Connect to Internet

For some reason the app never seems to be able to connect to the internet

Filthy property and no customer support

Will never stay at a JURNY owned location again. The property was dirty, bedding was filthy, bathrooms had mold, and AI based customer support does nothing to rectify the situation in a timely manner. This app has already been deleted from my phone.

doesn’t work on iPhones

Download the app doesn’t work doesn't let you continue through unless you use a android

Bad

Bad user experience and surprise extra charges on checkout. It’s cheaper to book the same place on airbnb. For some reason prices appear en Eur instead of usd

Unable to launch

Everything refers me to “use the app” however on 2 different phones the app tells me I have no Internet connection despite me being able to download the silly thing. Checked settings verified it’s allowed access to cellular, I see it is sending data out over cellular. I don’t know. It’s broke so 0 stars.

App didn’t work

I was given an incorrect code to access my room and could not get logged into the app. Even now that I’m home I still get the same error message that there is no network available.

Overall okay

Our experience wasn’t bad overall. We did have issues with the app not opening our door, then had to wait for customer service for over 25 minutes while standing in the hall to get into our room. From there, the room itself was fairly clean except for the following : the bathroom floor in the corners were dirty, the walls in the room and in the bathroom had what appeared to be dirty handprints, water streaks ( I know this happens with humidity ), a dirty QTip in the wardrobe , the shampoo , conditioner, and body wash were all basically empty , and there was hair ( not ours because I’m bald and my husbands is grey and short ) stuck in towels and in the bed. The front door was also not locking properly but appeared to be fixed when we were checking out. Lastly, the AC unit fan blew air on you all night and the pad for it wouldn’t hold it to be pointed more w the floor versus directly on you. The hotel is located in a very convenient area which also made for a better stay overall.

Baltimore stay

We thoroughly enjoyed our Jurny stay at the old Hotel Brexton in the Mount Vernon neighborhood. The location was great, street parking easy, room comfortable and cute. Self check-in was also easy. Only minor inconveniences: it would be nice to have a shelf or two hung in the bathroom to make up for the lack of counter space, and we missed having a box of tissues and some shower gel. The towels were nice, though, and very absorbent. We will stay with you again.

Overcharging

They charged me for reservation a week before my stay when I downloaded the app, then when it was time to check in they wanted a $250 security deposit that wasn’t mentioned

Don't bother

The app is seriously lacking. Customer service is horrible and unhelpful. These people have a long way to go if they want to be in tourism industry. Their entire business model seems to be counting on enough people making a mistake to deal with them once.

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