1.86 out of 5
85 ratings in United States
Tried for over an hour yesterday to buy a ticket. Nothing worked. I’ve never had trouble like this buying anything on line. You hit “Buy ticket online” then a new page opens up that says to download the app. I already did! I’m making this request via the app! Anyway, endless loop to nowhere. I accepted it as a challenge after a while and even came back the next day to start again. Of course, no luck. I will try to pay cash to the bus driver— the only way to get a ticket, it seems.
App doesn’t allow you to buy online. Seems like a glitch in the system. Tells you to download app, app tells you to buy online and go to app. This is a TERRIBLE design of an app.
Buying a ticket requires you to login to the app but there’s no login button. It’s so hidden that I stumbled on it and can’t repeat how I got there. Then, to activate the ticket there no Activate Ticket button anywhere. No, that would be too simple. The ticket activation instructions say to go to the Main Menu, Scheduling/Fares, then Buy ticket in the Apple Store/Google play store. Huh? This makes absolutely no sense. The ticket receipt on email says the ticket should be in my Apple wallet. Well, it not there. I spent a good hour trying to activate my ticket and gave up. I mean, seriously?
all the links just take you to the website which is just as, if not more, useless
By far the worst app out there! Doesn't tell you times, the route options are crap, it's a shítshow. It's fine if you ride every day but God help you if you don't! Horrible app...the website is actually worse. Their tech program must be run by PC people. There's no way that this company is run by Mac operators.
Works great for buying a ticket. First-time rider of this service, it took me just a minute to register, then buy a ticket. Once purchased, the ticket sits unused in a wallet within the app, ready for whatever day you wish to use it. Then, just before boarding, open the app and click to use the ticket - this will cause a QR code to be displayed in the app, which you show as you board. Easy. To view schedules, or do anything other than purchase a ticket, I used the Bustang website, not the app. Just use the app for the ticket, and be happy.
Quite honestly might be the most worthless transit App I’ve ever seen. Hope Colorado got a deal on this one. Riding to Vail for free cause no one can get my account working on the App
Sorry to see CDOT doesn’t demand actual app you can use without internet.
I don’t know how the design team failed to consider how all other travel booking on all other platforms works. It seems no benchmarking or UAT. I thought Colorado had better government than this.
There is absolutely no feasible way that I can find—using the app or the mobile sites that launch when you click some thing in the app—to look at schedules. This really just seems to be a means of purchasing a ticket and the app is so bad I don’t know that I trust putting my credit card info in to buy a ticket!
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