Kayako Classic

crashes consistently. Cant even open a ticket without it crashing a million times.

So the company I’m at is using Kayako/GFI Helpdesk and this app works fine. HTML doesn’t seem to work in the app even though we have it enabled in our helpdesk. Otherwise this app is great when you’re not at your desk and need to quickly check your tickets or open a ticket desk side really fast. I wish more features were available like being able to look up KB articles.

Thanks for fixing this old app to work with iOS 13 and older unsupported versions of Kayako. Goes to show your commitment to your legacy customers. Much appreciated.

App will not even load on an iPad iOS 13.3 App doesn’t work on the iPhone iOS 13.3 Cannot delete tickets Tickets show all the html coding making them almost impossible to read.

Still won’t work. Says it can’t find my server via http. Have the address correct (I’ve been using Kayako for many years). Would love to use this app again. Please help.

New update for iOS 13 doesn’t work with dark mode. Can’t see any text.

Crashes on iOS 13. Completely useless.

Kayako has been unable to provide a working app since IOS 13 came out. App locks up and is unusable. Contacted them and repeatedly mention “a fix is coming” but no updates in over a year. Our company is looking at alternative ticketing solutions, as it’s difficult to support our customers without a working app.

For the initial login the app pre-populates the URL field with https:// at the extreme right of the field. It then places the cursor to the left of the text so you need to get the cursor to the right of the / at the narrow edge of the field. Minor annoyance. When the user name field is presented, the iOS password keychain is offered but does not auto fill when a credential is selected. If incorrect credentials are entered you’ll need to hit the back button to try again, as the fields become inaccessible. Hooray! You now see the support folders of your up to date install of Kayako Classic. Pick a folder, any folder, even one with under 10 tickets - BOOM! App abruptly closes. My device is a brand new iPhone 11. I clean installed everything - no restore from a prior backup. Kayako Classic is a good support solution which I do recommend. This app is in need of some attention. It did work on my recently retired iPhone 7 - also on a recent iOS 13.

I have iPhone 11 pro iOS software 13.1.2 Application is frozen Will not open to see tickets. When are you going to update this App so it will work?? 😒