--- title: "Kingsport Utilities - Reviews, Revenue and Downloads in United States | Apple App Store" description: "Kingsport Utilities Self Service Portal gives customers a convenient way to manage their water utility account anytime, anywhere. Using the app, City of Kingsport customers can securely view and pay t" --- # Kingsport Utilities — United States > Customer Self Service Portal ![Kingsport Utilities App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/16/6e/70/166e700a-8532-1388-62f6-9acbfcf8e0f9/kngprdAppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/434x0w.png) **Developer:** [Unknown](https://apptail.io/developer/unknown-eLonic) **Category:** Utilities **Rating:** 1.9/5 (14 ratings) **Price:** Free **Bundle ID:** com.hansencx.cisb.selfserv.kngprd **Store:** Apple App Store **Country:** United States **Version:** 2026.3.2 (released 2026-09-04) **Original Release:** 2026-04-25 **Languages:** English **App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id6751547850) **AppTail Page:** [https://apptail.io/app/kingsport-utilities-NgKz/united-states](https://apptail.io/app/kingsport-utilities-NgKz/united-states) ## Kingsport Utilities Description Kingsport Utilities Self Service Portal gives customers a convenient way to manage their water utility account anytime, anywhere. Using the app, City of Kingsport customers can securely view and pay their water bill, review account information, and stay connected with the utility—all from a single, easy‑to‑use mobile experience. The portal is designed to make managing your utility services simple and accessible, whether you’re checking your balance, making a payment, or reaching out to Kingsport Utilities with questions or requests. Powered by Hansen technologies, this application provides a modern, reliable self‑service experience for Kingsport residents and businesses. ## Kingsport Utilities Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/a7/bb/b9/a7bbb946-59bc-4c7e-b8a0-db7ad3a81706/Image.jpg/1242x2688.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/25/f0/23/25f0237b-fe2f-e9cc-4eeb-6ed82ad49c23/Image__U00281_U0029_1242x2688.jpg/1242x2688.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/77/01/5d/77015d33-b8bf-6864-8be5-63201f9ed083/service.jpg/1242x2688.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/aa/23/13/aa2313d5-492f-b47e-dfde-67ca140ecc97/billing.jpg/1242x2688.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/6d/cd/94/6dcd948e-67cf-3a71-feb6-8fc5c6fbbc4f/payments.jpg/1242x2688.png) - [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/54/40/e2/5440e2c9-99d5-601f-dd94-eb5faa6a81a7/dashboard.jpg/1242x2688.png) ## Kingsport Utilities Rating Breakdown in United States - 5 stars: 2 (14%) - 4 stars: 1 (7%) - 3 stars: 1 (7%) - 2 stars: 0 (0%) - 1 stars: 10 (71%) ## Kingsport Utilities Reviews in United States ### ***-- "Buggy and poor accessibility design" First of all the logon screen... It asks for Name (Last/Corp) on the sign-in screen. Hope that doesn't change anything important on record, because I can only imagine the variety of ways people are answering that question. I couldn't get Chrome to generate a password and had to use the Apple password manager (which doesn't show up on my windows PC). While entering the long number fields, it didn't allow the number keypad keyboard to open to make it easier for bad hands, and then it timed out in the middle and I had to redo it. The crowning achievement was on the payment scheduling screen, where the page would not scroll down to the Save/Agree/whatever button, no matter how I tried. So I had to go copy the the password and login on Chrome, so it would save the password there. Tried on the website, still wouldn't scroll past terms and conditions. Had to then go to the computer and login to the website there to manage to set it up. The stats look useful, which is the only reason this earned three stars. -- Princessridiculous, 2026-05-16 ### ***** "Simple & Easy" The app was super easy to set up my account on the new system and then reset my autopay, as long as you have your account number. The app gives you actual consumption data where the previous system did not. There are always growing pains with change, but overall this is a major improvement over the old system. -- CnoMac0912, 2026-05-11 ### *---- "App is not useable" Will not allow bill pay or autopay setup, which is the only reason to use this app in the first place. I’m disappointed as a taxpayer that the city of Kingsport wasted $ on this non-useable app. -- mike8474!:@:, 2026-05-05 ### *---- "WILL NOT ALLOW LOGIN OR TO RESET PASSWORD" Does not work -- Cldingus, 2026-04-30 ### *---- "Autopay" AutoPay setup is not user friendly. -- snfieheysn, 2026-04-29 [View all Kingsport Utilities reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends. - [Search Apps](https://apptail.io) - [Top Charts](https://apptail.io/top-iphone-apps) - [Sign Up for Full Access](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=footer) *Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*