Kogan Mobile New Zealand

I really like your mobile data plan; it's very affordable. However, there was no notification when I reactivated the plan, but I was prompted when I tried to turn it off. I think this needs to be improved. When reactivating a data plan, users should be given a notification to confirm their action. Many people might accidentally enable the plan without realizing it, leading to unexpected charges. It would be helpful to have a confirmation step to prevent this.

Don’t waste your time. Use your phone browser to access your account. This ‘app’ is just a non-functional version of what you get in a browser

The entire app just froze once you hit any button.. I guess with cheap plans comes with cheap apps

I have tried to transfer my number but have come into numerous obstacles!!! This app is sooo annoying to use, it does not make any sense and I would rather use one nz than this ✊🏽 it is not sending me my activation email and when attempting to use the new number with my old transferred port it doesnt work!!! USELESS

I would like to request notification of some sort in the app to let us know when is the next renewal date for my 30 day block is happening.

Person 1 logs out. log in with person 2’s details, person 1’s credentials show up after logging in with person 2’s details. Absolutely unacceptable security risk.

It is so infuriating at how absolutely nothing works with this app. Logging in and freezing. Whats worse is that the app automatically puts the auto-renewal button as enabled from the beginning without any reminder or consent and therefore my plan has renewed during the time I wanted to change elsewhere. Had no idea it was enabled in the beginning, therefore now I just threw money in the ground as I had already changed to another company. Do not use this company by far was the worst

I am unable to access help centre and unable to purchase add on plans. I really need to get data but I can’t. I payment has been deducted but not getting the data.

All I want the app for is to tell me how much data I have remaining for the month and how much time is left before it resets

Links within the app, such as “HOME” or “HELP CENTRE”, do not work. Based on other reviews, it seems it’s been like this for at least a year.