KOHLER Konnect

We purchased 2 Numi 2.0s. They have not been able to connect to our phones at all and all the functions HAVE to go through this stupid app that won’t connect to our WiFi. Customer support advised us to have android devices instead of iPhones lol. Luckily our friend had one, they tried to set it up, still didn’t work. Customer support then said we needed to have a 2.4ghz internet. Our internet is 5G only. We spent half a day messing around with the WiFi, when we finally got 2.5ghz to appear toilet wouldn’t connect to iPhone or android. It amazes me we can spend $20k on toilets but we can’t even use the functions it comes with. They need to release either a remote tablet upgrade where all functions can be used without this app, or they need to take back their toilets and figure out a solution that will get them to connect so we can’t use what we paid for. Luckily the other 3 smart toilets in the house off of Amazon have controllers and not an app so we can actually use our $600 toilets which turns out to be better quality.

This is the third and worst Numi I’ve purchased. I kept buying these once wonderful and luxurious appliances because the bidet/toilet combo was gorgeous and so was the controller. The Numi controller was nicer than my iPhone. With the old digital controller that had big bright icons, I could get into the guts of the Numi in order to program it exactly the way I wanted. I was also able to close the flush valve and use the Numi as a standalone bidet, but no longer. One cannot do that on this app. Kohler has ruined the Numi. Not only did they take away the beautiful controller, they’re forcing Numi owners to bring their cellphones into the toilet area. The last place I want my cellphone, is somewhere where it can fall into a toilet! Not only did Kohler change their once gorgeous controller into a very difficult to use, ugly round— non-digital paperweight, the app for the Numi does not function anywhere close to the beautiful digital controller that used to come with the Numi. Nor does the app feature all the options the digital controller offered. You can’t close the flush valve and use the Numi as a standalone bidet, you can’t program when you want the self cleaning to start. Goodbye programming of multiple users. There are also so many things that you cannot do with the app that was available with the original gorgeous controller, that Kohler did away with. However, this review is too long already. After buying two previously wonderful Numis, I’m sending this one back. I’m disgusted with Kohler and whoever designed this app and redesigned the very ugly and useless controller. SHAME ON YOU KOHLER!! Basically — the Numi is a story of riches to rags. If ZERO stars was a rating, that’s what I’d give this 2024 Kohler Numi and the KohlerKonnect app. If anyone is thinking about buying a Numi— you’re better off getting anything else! Trust me, and this bears repeating — I’ve bought three of them, and the Numi 2.0 is GARBAGE and so is the controller it comes with and this app!!

Never able to pair my toilet and shower system to this app.

Purchased the Kohler Numi 2.0 smart toilet for $9,000. Toilet not connecting to app, therefore, not able to experience the full benefits. Contacted customer service 5 times in 3 days and no one has a solution to fix the connectivity issues from toilet to app. Without app, not able to lower air dryer temperature or customize any of the wash features. Very disappointed with Kohler customer service. I do not recommend the purchase of such an overpriced toilet with little to no customer service help in the event you have an issue.

App fails to send for email verification and freezes after submitting the email.

Update: Koehler reached out to me to make it right. I would rather them add support back, but they did do the right thing. Original: Purchased HomeKit compatible Koehler faucet. When it arrived, the hardware was throwing an error. When Koehler replaced it, they replaced it with a non-HomeKit compatible board. The tech said they deprecated HomeKit compatibility on all hardware and no longer support it…even if you purchased it with the feature. I have over 50 HomeKit devices in my home, from over 10 different venders. Never had a problem like this from any of them…and my Koehler faucet was the most expensive out of all of them.

The app will not connect to my Kohler product. I cannot configure my shower profiles without using the app. So the app is not an optional thing, it is required to have full use of my product. When Wi-Fi set up fails, no diagnostic information is displayed to help you diagnose the problem. Part of the process to reset the product after set up failure is to unplug it for 20 seconds. This is absurd, surely you can reset the hardware without manually unplugging the product! A terrible and frustrating customer experience. I will not recommend Kohler products to anyone based on my experience here.

Why would Kohler not support HomeKit. Do they not know that their clientele are Apple users? I just deleted the useless app. Wish I could get refund for their expensive smart faucets too.

The app worked fine for a couple of weeks, but then it stopped syncing with the shower. Even after rebooting, it still doesn't work. We have to use the control panel manually to turn on the shower.

And why do I name it if I can’t give commands using the name? Shameless self promotion to force me to say kohler. Makes me hate kohler every time I have to say it