There was so much wrong with this order. First they forgot to get my straw. Secondly, they put a undrinkable amount of sugar in my macha milk drink when I clicked the regular sugar level which was 100% not regular sugar. My tongue and mouth is still numb from the amount of sugar. Thirdly, I got strawberry popping bubble in a different drink and the bubbles were NOT popping at ALL, it was straight up hard. Fourth, it got delayed an hour and my drink was warm. I did not receive any refund and I am extremely mad.

Absolutely the best Boba tea I’ve ever had! The service here is fantastic and the owners are amazing. You will not be disappointed!

I contacted KF Tea on how bad the app worked a few releases ago and received a response of “oh well” more or less. Now the app is stuck in a verify email state and is no longer usable. KF Tea should outsource their app to a different team because when the development team takes an app and makes to consistently worse each update, it is a great disservice to the franchises trying to run a business. Save yourself the trouble and just book mark the site on your web browser…that actually works. Update: Website doesn’t work either. Acted like my order went through with ApplePay but I get there and it wasn’t fulfilled. I went to Baskin Robbin’s instead. I’ll find another bubble tea store.

This app is so amazing and their strawberry milk slush is SO GOOD. And im aways craving it also the app is good too.

The Elk Grove locations are no longer available and every location is at least 2000 miles away. I am unable to use the app

Keeps switching from delivery to takeout after order is placed which is a problem. Then says not accepting orders at this time. If they aren’t accepting orders, I couldn’t even be able to start the order. Fix this. Wasting my time and pissing me off!!

The app keeps getting less useful and harder to navigate. It no longer saves ordered drinks for a quick reorder. I used that all the time. Payment takes a lot longer than it used to.

I think a lot of improvements can be made to this app. I need to spend a lot of time logging in because you need to put your password in every time. Also, there should be an option to use Apple Pay when you purchase something. Super frustrating to get in the app though.

This app does not load. It just keeps closing itself, and we have missed out on many discount points because of it. Today, it would not scan, so we never got (and probably never will get) our free drink.

My payment method is never saved and I get loggged out constantly. In the time it takes to get he app working I could go to the store and get it. Fix it or just go back to the old app