Leap formerly JobProgress

This software was great back in 2021 and earlier, minus poor customer service. But once they knew they were selling out to Leap and ever since, it has been absolutely dreadful. Customer service is even worse than it was, they didn’t come out with an update in over a year and then once they did it had all kinds of bugs. This software has been going down hill and fast since Leap took over. There are so many other red flags that this software is completely falling apart, I just don’t have the time or desire to go over all of it. I would just highly advise you to look elsewhere for a better software, because I promise you they are out there. We switched to BuilderPrime and couldn’t be happier. There will always be things that you would change or wish you had in any software you choose, but their customer service is great and I can tell that they are invested in making it better. Which I cannot say in the slightest for JP (Leap).

Why ruin a good thing. I loved the previous version of the app. The new version is terrible!!!! Not only are there numerous glitches. They have taken away several tools that I relied on. I have contacted Leap support on several occasions. Each time I am told the issues hadvbeen resolved, even though no changes have been made. VERY FRUSTRATING! Our crews out in the field who relied on the mobile app. Now have to work overtime and complete their task on their laptops at home, because they no longer can do them on the mobile app. Here are just a "FEW" examples..... EMAIL: 1. I can no longer copy and paste from received emails or when sending emails. Before,I was able to copy and paste customers answers to our questionnaire into the job details. Now, I have to forward the email to myself. Then go to my personal email to copy. Then go back to Leap to paste into job details. 2. When sending an email. It no longer allows me to paste anything. VERY BIG PROBLEM! 3. I can no longer upload emailed attachments from customers into the document and photo folders f. Again, I have to forward them to my personal email and them from there. The extra steps I have to take are frustrating and very time consuming. CUSTOMER MANAGER: 1. No longer able to see at a glance when appointments were made. This tool was essential in allowing me to see how many appointments are scheduled every day at a glance. it is no longer available, which is a huge problem. 2. No longer to edit appointments directly from customer manager. It now takes me several steps to edit an appointment. 3. No longer able to search directly from customer manager list adding additional steps to complete the task. I could go on and on.... I definitely would not recommend this app the way it currently is😠

Nice work testing your software before the big update. What a clown show. Can’t open existing customer files.

Job Progress/Leap has a really nice system for smaller companies but there are always issues. System texting is a nice feature to text customers woth out giving your cell number but has been down for 2 months. Always have to redownload the app to fix bug issues. Some options disappear from drop down menu from day to day. App options are different from desktop options. This company was purchased by leap, our monthly rate went up with zero notifications only to have a worse less functional program. We are searching for newer crm options as this place has a lot of work to do and needs to really work on back end problems faster.

It would be great if we could do simple text adjustments when preparing a contract or annotate a photo. That would a great help.

John DeRosa/Settin’ Stone Masonry

I’ve been using job progress for about 8 months. After an extensive search of crm/estimating platforms, I finally settled on this one. I was reluctant to pull the trigger due to the lack of features available in the free trial and the $500 price tag for onboarding, but the salesmen finally broke me down ensuring me that it had the features I was looking for in a program. I wanted an app that would save me time on the hours I would put into getting one estimate out the door. Job Progress (now Leap) does absolutely nothing to save me time. The way the measurements are put into the app for a multi-area estimate make the calculations unusable for me. The estimates don’t communicate with the proposals templates which is absolutely ridiculous - you can’t convert an estimate to a custom proposal template. The cumulative job pricing data in the progress board doesn’t turnover at the beginning of the year, making it impossible to quickly gauge how you’re doing year over year or even how you’re doing in the current year. Instead, you have to go into the reports section. This alone defeats part of the purpose of having the pipeline at the top of your page. The work orders break down the job steps by hours but then don’t give a total number of hours for the job. Instead, you only have the option of displaying the total job price or nothing at all. My employees need to see the total hours, not the job price. The onboarding that costs $500 is subpar. There are still features of the software that I don’t know how to use, and the only option is to call or email them every time you can’t figure something out. The list goes on and on and every week there’s something else. Originally, this software was made for roofing contractors, and maybe it worked well for them. It seems like when they opened this up to all trades, they didn’t know how to fully execute the transition. I was hoping this would be the answer, but I’ll be moving on from this software in the near future.

The inability to send Email is a regular failure. Extremely slow transitions. Picture upload is hit or miss without the program shutting down. Scanning documents also causes regular app shut downs. The one, redeemable feature is the ability to upload documents from a text message.

Why do I have to delete the app and reupload the app every couple of days? It’s like the app gets frozen or something. And for sending out emails you can’t type on the body of the email or when writing an address out it will not save sometimes unless if you delete the app and reupload then it will work. If the App would just work the right way all the time this would be unbelievable.

This app is very frustrating. You have to manually update the price for each job for the numbers to show in reports and work flow even though it can pull from the proposal amount. The autofill address feature works 50% of the time. Quickbooks integration is terrible and other integrations are taking forever. Every week there is something that fails in this app. Even right now I cant add an address because the "add" button is unresponsive. It won't even let me go back so now i have to restart entering this lead. When there is an issue support just says to delete and re download the app......(never had to do this with any apps on my phone) Anything to do with uploading photos or saving a Proposal with photos takes forever even with high speed internet. Sloppiest app I've ever used and truly needs more technological advanced people working on this app....feels like rookies run this company. This app pisses me the #%*^ off.