---
title: "Lively Health & Safety Service - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "With the Lively app, you can now access the Lively® Urgent Response Team right on your phone. In an emergency, tap the Urgent Response icon on your iPhone and you’ll be connected to a certified Urgent"
---

# Lively Health & Safety Service — United States
> 24/7 help when you need it

![Lively Health & Safety Service App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/61/ed/95/61ed9539-96c0-78be-1309-d847f287d27f/AppIcon-0-0-1x_U007ephone-0-1-0-85-220.png/434x0w.png)

**Developer:** [Best Buy Health](https://apptail.io/developer/best-buy-health-QMYb)
**Category:** Medical
**Rating:** 4.5/5 (385 ratings)
**Price:** Free
**Bundle ID:** com.greatcall.Lively
**Store:** Apple App Store
**Country:** United States
**Version:** 5.0.0 (released 2026-09-28)
**Original Release:** 2016-09-09
**Languages:** English, Spanish

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1127546390)
**AppTail Page:** [https://apptail.io/app/lively-health-safety-service-BDj/united-states](https://apptail.io/app/lively-health-safety-service-BDj/united-states)

## Lively Health & Safety Service Description
With the Lively app, you can now access the Lively® Urgent Response Team right on your phone. In an emergency, tap the Urgent Response icon on your iPhone and you’ll be connected to a certified Urgent Response Agent who will get you the help you need no matter the situation. We’re highly trained in assisting you through situations where you may feel unsafe, aren’t sure who to call for help, or if you are experiencing a medical emergency. We will work with you, contact your family or friends if desired and stay on the line with you until help arrives.


You can even speak to a registered nurse or board-certified doctor with our Nurse On-Call service anytime, day or night (Premium Health and Safety subscription required; no additional costs or copays or insurance needed).


The Lively app requires an active Lively Health & Safety Service subscription. Already a member? Simply download the app and sign in using your cell phone number. 


At Lively, we also provide a community of support for our products and services. Our U.S. based customer service team stands ready to assist you. From technical support professionals to customer service representatives, we always have the right person available when you need assistance of any kind.


Lively app includes:


Lively Urgent Response:
Just tap Urgent Response to be connected to a certified Agent who will get you the help you need.


Urgent Response can help if you:
• Are locked out of your home
• Require roadside assistance
• Need directions in an unfamiliar area
• Are experiencing chest pain


Lively Nurse On-Call:
With Lively Nurse On-Call, you can consult with a registered nurse or board-certified doctor anytime.
• Get prescriptions or refills over the phone for common medications
• No insurance plan is necessary and there are no copays*


Lively Link® app:
Lively Link is a complementary smartphone app loved ones can download to stay updated on your health and safety. After they download the app — and with your permission — they can be alerted:
• If you call Urgent Response
• If your device is running low on battery
• About your daily activities and your location


*Service provided in partnership with Current Health and MDLIVE. Registered nurses evaluate medical urgency, provide symptom management or health information, transfer to a physician if appropriate and schedule appointments. Physician transfer subject to screening by Current Health (and subject to Doctor availability). Emergencies will be transferred to a 911 call center, or members may be directed to call 911.

## Lively Health & Safety Service Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/d6/b7/33/d6b733f7-3a6e-8518-2912-c1a056ebaf99/8a93791b-99ff-44a9-bdae-0c0ad23b7d52_iphone_6.5_1.jpg/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/ee/e8/cd/eee8cd86-0ffb-b0a8-d561-2b1bf4fde839/c343d525-3e02-4f5a-abe6-54578332d5bf_iphone_6.5_2.jpg/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/59/f9/60/59f96074-2291-49dc-d490-c1ff0a0cd657/c7ea9356-5583-4b5a-bfeb-270318270e3e_iphone_6.5_3.jpg/1242x2688.png)

## Lively Health & Safety Service Rating Breakdown in United States
- 5 stars: 292 (76%)
- 4 stars: 46 (12%)
- 3 stars: 22 (6%)
- 2 stars: 9 (2%)
- 1 stars: 16 (4%)

## Lively Health & Safety Service Reviews in United States

### *---- "App Doesn’t work"
I just recently received the Lively Fall Detector, and tried to log on to the app - when entering my phone number, I get the same message everytime - Unable to connect. Please try later again later (Code 2). I’ve called Customer Service and the number on my account is a number I have not used for more than five years. Very frustrating.
-- jeff12rey, 2025-06-08

### ***** "Really like Lively app on my IPhone"
I like this very much and when I have hit the option by accident the operators are very kind!
-- gmamav, 2024-06-29

### *---- "Incredibly frustrating"
App refuses to recognize either Mom’s valid phone number or email despite overcharging her by hundreds of dollars. Calls to customer service result in no help with the app though they are able to access her account using the same valid phone number and email. Intending to cancel service once I have time to call again.
-- whatever rr, 2023-08-11

### ***** "Sunshineworld62"
Great device had to use it twice. Only thing is the slot to get the batttery out is very thin and not deep. Need to do something about this.
-- Sunshineworld62, 2023-05-27

### ***** "First time user"
Not good with internet.  But learning.
-- MomMom Best, 2023-02-25

### *---- "Customer Service Lacking"
This is an utter disappointment. Based on the website and reviews, I purchased an Apple Watch for my grandmother. I tried to create an account…it asks you the standard questions to creat an account…when you click “create account” it shows an error that says “No email associated with this account.” Duh. That’s why I’m trying to create one. 

The website touts the ability to access the app (clearly available from the Apple App Store) on your phone, your Apple Watch, and Alexa devices. 

I called customer service and was disconnected the first time; the second woman was extremely dismissive and rude; the third was trying to be helpful but clearly had no idea what is on the website. 

Both reps informed me that they could not assist me with creating an account and I needed to call Apple. I explained what I was trying to do to no avail. 

Please be warned that the website is not accurate. Apparently you need to have a Lively device to create an account…in order to have the app, etc (which you still pay for). As soon as you say the word Apple, the rep will clam up like you just said Voldemort. 

If their urgent response team is anything like dealing with customer service, I wouldn’t rely on it to save someone’s life.
-- lady.justice.2017, 2023-02-10

### ****- "Wearable2"
A few times I didn’t remember to put on my lively necklace. Because I didn’t want to forget it again, I ordered the Wearable2 watch. This watch is a lot more convenient for me and in a close range location.  When I’m putting on my jewelry, it’s readily present vs. the necklace which is on a charger in another location.
-- Yahobahne, 2022-05-27

### ***** "Excellent services"
I feel safer and more confident.
I live alone and have several health issues.
I can be at peace knowing that I have someone looking out for me 24/7.
Zaina
-- BlondeLocs, 2022-05-06

### ****- "Lively"
Works OK, Prices keep inflating…
-- estll22, 2022-04-23

### ***** "Life saver"
So easy to use
-- seattle granny, 2022-04-04

[View all Lively Health & Safety Service reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)




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## Lively Health & Safety Service Available In
- [United States](https://apptail.io/app/lively-health-safety-service-BDj/united-states)
- [Armenia](https://apptail.io/app/lively-health-safety-service-BDj/armenia)
- [Argentina](https://apptail.io/app/lively-health-safety-service-BDj/argentina)
- [Australia](https://apptail.io/app/lively-health-safety-service-BDj/australia)
- [Azerbaijan](https://apptail.io/app/lively-health-safety-service-BDj/azerbaijan)
- [Bermuda](https://apptail.io/app/lively-health-safety-service-BDj/bermuda)
- [Brazil](https://apptail.io/app/lively-health-safety-service-BDj/brazil)
- [Canada](https://apptail.io/app/lively-health-safety-service-BDj/canada)
- [Chile](https://apptail.io/app/lively-health-safety-service-BDj/chile)
- [Colombia](https://apptail.io/app/lively-health-safety-service-BDj/colombia)
- [Dominican Republic](https://apptail.io/app/lively-health-safety-service-BDj/dominican-republic)
- [Algeria](https://apptail.io/app/lively-health-safety-service-BDj/algeria)
- [Ecuador](https://apptail.io/app/lively-health-safety-service-BDj/ecuador)
- [Egypt](https://apptail.io/app/lively-health-safety-service-BDj/egypt)
- [Hong Kong SAR China](https://apptail.io/app/lively-health-safety-service-BDj/hong-kong)
- [Indonesia](https://apptail.io/app/lively-health-safety-service-BDj/indonesia)
- [Israel](https://apptail.io/app/lively-health-safety-service-BDj/israel)
- [India](https://apptail.io/app/lively-health-safety-service-BDj/india)
- [Jamaica](https://apptail.io/app/lively-health-safety-service-BDj/jamaica)
- [Japan](https://apptail.io/app/lively-health-safety-service-BDj/japan)
- [South Korea](https://apptail.io/app/lively-health-safety-service-BDj/south-korea)
- [Kuwait](https://apptail.io/app/lively-health-safety-service-BDj/kuwait)
- [Lebanon](https://apptail.io/app/lively-health-safety-service-BDj/lebanon)
- [Sri Lanka](https://apptail.io/app/lively-health-safety-service-BDj/sri-lanka)
- [Mexico](https://apptail.io/app/lively-health-safety-service-BDj/mexico)
- [Malaysia](https://apptail.io/app/lively-health-safety-service-BDj/malaysia)
- [Nigeria](https://apptail.io/app/lively-health-safety-service-BDj/nigeria)
- [New Zealand](https://apptail.io/app/lively-health-safety-service-BDj/new-zealand)
- [Peru](https://apptail.io/app/lively-health-safety-service-BDj/peru)
- [Philippines](https://apptail.io/app/lively-health-safety-service-BDj/philippines)
- [Pakistan](https://apptail.io/app/lively-health-safety-service-BDj/pakistan)
- [Qatar](https://apptail.io/app/lively-health-safety-service-BDj/qatar)
- [Saudi Arabia](https://apptail.io/app/lively-health-safety-service-BDj/saudi-arabia)
- [Singapore](https://apptail.io/app/lively-health-safety-service-BDj/singapore)
- [Thailand](https://apptail.io/app/lively-health-safety-service-BDj/thailand)
- [Taiwan](https://apptail.io/app/lively-health-safety-service-BDj/taiwan)
- [Uganda](https://apptail.io/app/lively-health-safety-service-BDj/uganda)
- [South Africa](https://apptail.io/app/lively-health-safety-service-BDj/south-africa)
- [United Arab Emirates](https://apptail.io/app/lively-health-safety-service-BDj/united-arab-emirates)
- [Uruguay](https://apptail.io/app/lively-health-safety-service-BDj/uruguay)
- [Vietnam](https://apptail.io/app/lively-health-safety-service-BDj/vietnam)
- [Namibia](https://apptail.io/app/lively-health-safety-service-BDj/namibia)

---

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