Cannot get refund - against 14-day EU refund policy
You have to pay for a 7-day trial (minimum is 1 dollar + VAT). You will receive an email after 3rd day and on the 7th day, your credit card will be charged without further question the whole amount (72 dollars for 12 weeks). If you come back to them and ask them for a refund because you didn't want the app, you will be refused (well, unless you pay it via Apple or Google store since it is in their policy). I didn't have the subscription active on my iPhone because if you set up your trial on their website where you end up based on their questionnaire from an Instagram ad, it will not show up there. Once you are charged - oopsie, your mistake. Even though you contacted customer service THE SAME DAY your trial ENDED, you will not receive any refund. It was your mistake and you agreed to waive your rights by accepting the terms and conditions upon the trial. However, that goes against European Union consumer protection laws so I am addressing authorities to look into it as I am not paying 72 dollars for a service I didn't want in the first place. As an EU citizen, I am eligible for a 14-day full refund policy without any justification.
