The Lufthansa app has been awarded the prize for the world's best airline app 2024 at the World Aviation Festival (WAF). Recognized for it's exceptional user experience, seamless booking management, and easy access to personalized extra services, the Lufthansa app is your reliable digital travel companion and keeps you informed with real-time information and ensures smooth travel, even during disruptions.
The key features of the Lufthansa app:
Before the flight
• Book flights, reserve seats and add baggage: Book your desired flight and rent a car if you need to. You can also reserve or change your seat and add extra baggage.
• Online check-in: Use the Lufthansa app to check in for all flights operated by Lufthansa Group Network Airlines. You will receive your digital flight ticket on your smartphone and can conveniently access your mobile boarding pass from the app.
• Travel ID and Lufthansa Miles and More: With the new digital wallet, you can store multiple payment methods in your Travel ID account, allowing for seamless and easy payment any time and from anywhere. Use your Travel ID or Lufthansa Miles & More login for personalized services. For a greater level of convenience, you can save your personal information in the Lufthansa app.
• Real-time information and flight status: Your personal travel assistant provides you with important flight details and updates about your trip starting 24 hours before your flight departure. You’ll receive push notifications for check-in and the flight status and any gate changes will be displayed clearly on your home screen. This way you are able to keep track of your flights and prepare for them accordingly so you can start your trip feeling as relaxed as possible.
During the flight
• Flight ticket and onboard services: With the Lufthansa app, you always have your mobile boarding pass and onboard services at your fingertips – even when you’re offline. Access all relevant flight information as needed and always stay informed about any changes, without having to ask the flight crew.
After the flight
• Track baggage: Your digital travel companion is still there to support you even after you’ve landed. Conveniently track your checked-in baggage in the smartphone app and stay informed about the next parts of your journey.
The Lufthansa app is the complete solution for a smooth travel experience. Conveniently book your flights and rental cars via the app, receive automatic notifications and updates about upcoming flights, and manage your personal data conveniently on the go.
Download the Lufthansa app now and enjoy your trip! Your personal travel assistant is there for you before, during and after your flight.
Find out about our flight offers at lufthansa.com and follow us on Instagram, Facebook, YouTube and X to stay up to date with the latest news.
If you have any questions or need support, please do not hesitate to contact us. You can get in touch with us at lufthansa.com/xx/en/help-and-contact.
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Lufthansa FAQ
Is Lufthansa free?
Yes, Lufthansa is completely free and it doesn't have any in-app purchases or subscriptions.
Is Lufthansa legit?
⚠️ The Lufthansa app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
One small thing with your boarding pass in the Apple wallet is that some of the most important information (gate, group and seat) font is so small you can’t read it at all. The cabin crew on board also mentioned it to me saying so many people can’t read it - maybe worth a redesign?
Woeful
Too easy to make mistakes that you can't recover from. In the chat function the icon to end the chat is just above the entry field and if you accidentally touch it, it logs you straight out. There is no function to save the chat dialogue as there is with other airlines. The operators can't see the previous chat info so you have to start from the beginning. The operators can't or won't see the chatbot dialogue so you have to start from the beginning.
When checking in if you miss the field about adding another person, which shouldn't be there anyway, it should be automatic, you are told that another person has to check in but it won't display them. You have to do this via the web page.
Lufthansa
Such a smooth and hassle free check in
The app keeps you updated from start to finish
Worst business class ever,
No difference to the rest of the seating on the plane, only closer to front feel ripped off.
Can’t use without creating an account
I just want to check in for my flight, I shouldn’t need to create an account to do 🤷♂️
Easy boarding although flight overbooked
Due to announcements of an overbooked aircraft there was a mad rush to board and those queuing orderly where pushed aside whist those at the rear of the queue jumped forward. Some boarding passes of these people did not allow admittance due to them trying to jump their boarding slot. We eventually got on board, but the incident was of some concern
Useless
The app doesn’t retain bookings made through the app. After the recent update I can’t even make a booking when logged in, but they spend time and effort describing the ‘benefits’ of creating a profile — which are what other than collecting personal data?? Did I say useless?
Not working
Does not recognise my latest booking reference.
literally can’t even verify an email
no verification email sent, can’t access my account without it. piss poor help resources to find a solution too.
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