The Lufthansa app has been awarded the prize for the world's best airline app 2024 at the World Aviation Festival (WAF). Recognized for it's exceptional user experience, seamless booking management, and easy access to personalized extra services, the Lufthansa app is your reliable digital travel companion and keeps you informed with real-time information and ensures smooth travel, even during disruptions.
The key features of the Lufthansa app:
Before the flight
• Book flights, reserve seats and add baggage: Book your desired flight and rent a car if you need to. You can also reserve or change your seat and add extra baggage.
• Online check-in: Use the Lufthansa app to check in for all flights operated by Lufthansa Group Network Airlines. You will receive your digital flight ticket on your smartphone and can conveniently access your mobile boarding pass from the app.
• Travel ID and Lufthansa Miles and More: With the new digital wallet, you can store multiple payment methods in your Travel ID account, allowing for seamless and easy payment any time and from anywhere. Use your Travel ID or Lufthansa Miles & More login for personalized services. For a greater level of convenience, you can save your personal information in the Lufthansa app.
• Real-time information and flight status: Your personal travel assistant provides you with important flight details and updates about your trip starting 24 hours before your flight departure. You’ll receive push notifications for check-in and the flight status and any gate changes will be displayed clearly on your home screen. This way you are able to keep track of your flights and prepare for them accordingly so you can start your trip feeling as relaxed as possible.
During the flight
• Flight ticket and onboard services: With the Lufthansa app, you always have your mobile boarding pass and onboard services at your fingertips – even when you’re offline. Access all relevant flight information as needed and always stay informed about any changes, without having to ask the flight crew.
After the flight
• Track baggage: Your digital travel companion is still there to support you even after you’ve landed. Conveniently track your checked-in baggage in the smartphone app and stay informed about the next parts of your journey.
The Lufthansa app is the complete solution for a smooth travel experience. Conveniently book your flights and rental cars via the app, receive automatic notifications and updates about upcoming flights, and manage your personal data conveniently on the go.
Download the Lufthansa app now and enjoy your trip! Your personal travel assistant is there for you before, during and after your flight.
Find out about our flight offers at lufthansa.com and follow us on Instagram, Facebook, YouTube and X to stay up to date with the latest news.
If you have any questions or need support, please do not hesitate to contact us. You can get in touch with us at lufthansa.com/xx/en/help-and-contact.
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Lufthansa FAQ
Is Lufthansa free?
Yes, Lufthansa is completely free and it doesn't have any in-app purchases or subscriptions.
Is Lufthansa legit?
⚠️ The Lufthansa app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
They updated it and since then it is a utter nightmare: you cannot put your frequent flyer number on existing bookings even with a status, because of some typically idiotic “privacy matter”, which only in Germany is being an issue (remember, Germany is the one who put the whole “cookie” matter on earth!). Furthermore 4 out 5 you aren’t able to get forward on anything regarding your bookings! I am fed up with you LH!
Unable to check in on App
After spending close to 15 min checking in, the app lost it’s connection and unable to reconnect back after more than 30 min later. Very frustrating!!
Can’t log in
Can’t log in at all…..
Buggy App
This is a buggy app. When you try to delete the account to reset it your account, it doesn’t work. Call the call Center and they give an overseas number for the customer to fix. To solve a airline issue, Luthansia expects the customer to bear the IDD charges. No other option.
Ridiculous.
Logs you out & then doesn’t recognize password
This app will log you out & quite frequently, will not recognize your password, directing you to change your password. They will send you a link to the email, you change your password and… it still doesn’t recognize that new password. Not long time ago, it “lost” your bookings too. Dunno now as I can’t login into it. Really a very troublesome app.
USELESS AIRLINE WITH ZERO POINT OF CONTACT
My baggage have been stuck in transition for awhile and it has NOT been delivered as promised in the newly scheduled flight. There are also no proper HUMAN agents that we can contact at this point. STAY AWAY FROM THIS AIRLINE.
Lots of bugs
Impossible to check in
Wrap
Cannot call this an ”app”, mostly wrapped web views, doesnt remember anything, no intelligence, embarrassing
Unable to add bookings.
I am unable to add my flight bookings to my bookings in the app. It works just fine on the browser.
Easy to navigate
App is user friendly and fast. The +/- days can be seen and scrolled easily.
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