Lulus

I had gone back to my cart less than an hour after the b1g1 sale to get my items because I was hoping to still get them with the deal. It didn’t help that the screen that tells me the amount before pressing “checkout” told me the same amount it did during the sale. However, when I chose to pay through Apple Pay, the amount then doubled. But I’d go back and the screen would still give me the lower price. It was very frustrating and I wrote a similar note when prompted by the app for feedback regarding my order, which is under a different email and not my Apple ID. UPDATE The app still lists the b1g1 sale, so I cancelled my items and tried to add them again, thinking that I could get the deal since the items I had in my cart were still listed as sale items and as applicable for “b1g1 free” deal, which was no the case. The other issue I have is the fact that Klarna and Afterpay are not offered as payment options on the app. So that’s why I payed through the website. Additionally, I tried paying with Afterpay and they let me know that Lulu’s is not a store that Afterpay can be used on. This is weird considering that there’s a webpage dedicated on deals and promo, and the option of using Afterpay is on that page. Overall, I do not recommend using the app. I only downloaded it because I saw a coupon code online that was meant to be used for purchases on the app. But the whole experience that led me up to this point has made the use of the promo code, which was expired, not worth the hassle of using the dumpster fire that is the Lulus app. I will not be using the app from here on out and will not be purchasing from Lulus as it deceives its customers. TL;DR - I was told a price while viewing items in my cart, but the amount doubled when i pressed checkout. The app still listed the sale that ended last night even AFTER I placed my order with eligible sale items, so I cancelled my order and repurchased my items. The amount was still double and the app was promoting a sale that ended the day before. The other issue is the payment options, with Afterpay listed as an option (that’s not on the app but only on the website) but they let me know that Lulus is not an eligible store. So this is an app you should avoid downloading.

This app thinks I’m a computer and will not allow me into it. No matter how many times I click and hold the button it will not open. Using app on a up to date iPhone.

I really like lulus but am saddened by the fact that there are now restocking fees for returns. I am short with petite frame and often require actual try ons to know the fit. With the new policy I won’t be able to shop here as often as I’d like.

This store has great quality

After my first order from here, a couple years ago, I was hooked. Great quality and options at good price. Half my closet is now Lulus now.

I love lulus so much and them making this app has been dangerous for my wallet. I like the ways it’s organized and how you can add items to your love list. My only feedback is that I wish you could filter your saved items from your love list for items in stock. I have liked over 300 items and some of them are from years ago that will probably never be in stock again. Hopefully this is something they can add since they do have other filter options.

Everything works great in the app and they accept Apple Pay.

I love Lulus

The best app, the best customer service, the best clothes.

took me about a half hour longer b/c the app kept lagging and crashing, and i had to log back in to complete my order.