As with legion of frustrated comments here I can pair my iPhone 14 Pro Max to speaker but the app won’t connect

Initially, I was a huge advocate of Mackie products because they seem to work favorably well and we’re not bank busters, but when I got to the Mackey Gump, my opinion changed dramatically. First will address the defects in my Mackie Thump Go. Originally purchased in late December. It was only recently that I was able to set it up because Mackie does not provide you with any documentation instruction manuals or anything like that. They are online. If you’re online they can be downloaded if you’re able to download and of course you can print if you have a printer. I don’t have a printer. My Internet is spotty at best and I couldn’t download them because I’m operating on the Apple iOS. When I set it up today using My also recently purchased Mackie pro effects 10 and played the first chord of my guitar. It sounded as if the whole thing was going to come apart. There was obviously something wrong with the speaker it rattled, and was only producing maybe a quarter of the value that one would expect, fortunately the retailer I purchased it from was very kind and swapped it out. And I started searching for all the manuals that are referenced in the main manual, which I can only read online and lo and behold. There’s several of them. The one that I still haven’t found is the one for this ridiculous app in the main manual it makes reference to the fact that the, Thump Connect 2 is an intricate part of the thump go and is a necessity. If you want to use it, you need to use the Thump Connect 2 reference guide they say this is if you know it’s right there in front of you it’s not anywhere I looked on the webpage. I looked on this general Internet, nothing.Maybe I’m old maybe I’m crotchety, but this kind of customer service just pisses me off and I will not be doing business with Maggie again in the future so let mine pay your lesson. Don’t even bother with Mackie. It’s not worth the headache and a is going to treat you that way they’re not worth dealing with.

If you can’t get the app to work check that 1) in apple settings for the app, it is allowed to use bluetooth. You might have your phone itself connected to the speaker to play music, but that does not mean the app is allowed to use bluetooth. 2) Then pair the speaker with your phone by pressing and holding the “pair” button at the back of the speaker for 5+ seconds. Once the phone is connected to the speaker then 3) start the app. The app doesn’t do anything special but it’s useful for controlling the volume from your pocket.

I let Mackie know about the obvious mess up by having the mixer sliders come up with max volume on all channels and the main slider. What nonsense is this. They told me they are not fixing and I should turn down the physical volume on the speaker first. Sounds mentally lacking to me. Who in their right mind who uses speakers and a mixer turns all the sliders up to full volume before turning on their system? Not one person would do that. Why have the app do it? Guessing this is an easy fix so why the push back? Admit you are wrong and fix it yo.

If you set your phone to pair and press the button on the speaker that says pair, it works instantly I had music playing from my cell phone within 30 seconds. I’m not sure what the other reviewer was doing wrong. I have not use this for an event yet, so I can’t really speak to the sound quality with voice and music. I will come back and edit this.

Mackie - You all seriously need to do BETTER! Your "connect" for the speaker is HORRIBLE! The app will not connect despite the update allegedly correcting the issue with ios16. I can sometimes get the app to work on my phone but NEVER on my iPad. The lack of conectivity and poor overall quality of the app does not represent the organization well.

I used this with my Thump Go It connects fine and works for the volume. But I don’t think the Eq is actually hooked up to anything. Moving that line around does not change the base or anything else.

So, yes, it works. Order of operations for connecting to any Bluetooth speaker is practically identical. Slow down and try again… only 3 stars because it appears you can only link 2 speakers and the controls are modest, at best. Doesn’t save me any time or add any cool function, just an elementary volume control.

Can’t even find the thump go half the time

At first I agreed with other reviewers I thought this app didn’t work and I couldn’t even get the thump xt to show up in my Bluetooth devices. I figured out this is what u do: 1. Go to bluetooth devices in your phone settings and watch for devices that appear, for me it was called “thump xt”. 2. Press and hold the pair button on the back of the speaker until it starts blinking. I had to hold the button a good 5 seconds before it started blinking so if you push it briefly or don’t hold long you may not think it works. Don’t push the link button first or it won’t work, idk why. 3. Click thump xt and pair to it, then launch the app. The speaker eq and everything like outdoor mode can be viewed and turned on/off in app. You’re welcome :)