Marathon Health

Not sure how any software developer missed that messaging doesn’t work at all on IOS…? Generally laggy performance, may take 20-30 seconds to update appointments. Very poor application.

This app is so terrible that I’m actually looking for a new primary care physician to one that doesn’t use this app. They just moved everything over to this app and nothing works. Can’t request refills, errors all the time, sometimes it’ll give an error message saying I can’t login but it logs in anyway. It always just tells me to call the 888 number for assistance because it never works.

This app lags and locks up. Even using prior iOS systems. I like the convenience of an app, but in this case, I would rather use my web browser to access Marathon Health.

Update: After posting my initial review below, the developer asked that I email screen shots of the error messages - which I did. After waiting 4 months and sending 3 emails with no reply, I deleted the app. However, I thought I would give it another try. Surely, by now, an update has been pushed out that fixed the problems. Nope. While I can now log in, I still get the same error messages as before. Why offer an app if no one can use it?? Original: App gives error message when logging in (sometimes before). Completely unusable.

I keep getting the message saying something went wrong.

App looks very appealing,however I can’t even log in without getting an error message. Has bugs that need to be addressed

Once I got on the app, my login info won’t work on the website. I have to login to the app then transfer to the website. Won’t let me login on my laptop and really frustrating

Messaging feature does not allow user to send messages nor does it all user to upload documents to send messages to their Physician either.

Each time I pull up the app it reads that I have an error. The only thing I did was open it; I haven’t typed a letter, a number, or a period, but I have an error already from just opening the app?!? Strange. Today, I tried to sign in to make an appointment, and I couldn’t remember my password - I thought I did, but it told me I was wrong. No problem, I just hit “forgot password” get sent a link to reset and BLAMMO! I’m in, right? WRONG. No email ever came through. Tried on my app, then tried the website on my laptop. Neither worked; called customer service. Rep. informs that there’s a “glitch” and she’ll “have support to give me a call when it’s resolved I. A few days.” This is a real quote. She made the appointment for me, but I want to be able to make my own appointments. I want to scroll through the days and times and plan my visit myself. After all, that’s why they created this monster and now it doesn’t work? Make it make sense.

Lizabeth Is one of the sweetest best doctors I’ve ever had