---
title: "Marston - Reviews, Revenue and Downloads in United Kingdom | Apple App Store"
description: "What are the app’s key features? 	•	Access information securely – we use One Time Passcode authentication and ask a number of data protection questions before any personal case information is able to "
---

# Marston — United Kingdom
> Self Service

![Marston App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/3e/9f/f7/3e9ff7d9-9391-c8f9-31df-9708f928ed77/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/434x0w.png)

**Developer:** [Marston (Holdings)](https://apptail.io/developer/marston-holdings-MiMd) (United Kingdom)
**Category:** Business
**Rating:** 1.3/5 (131 ratings)
**Price:** Free
**Bundle ID:** com.logicvalley.selfservice
**Store:** Apple App Store
**Country:** United Kingdom
**Version:** 4.3 (released 2026-05-21)
**Original Release:** 2021-02-01
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id1550489843)
**AppTail Page:** [https://apptail.io/app/marston-NHTb/united-kingdom](https://apptail.io/app/marston-NHTb/united-kingdom)

## Marston Description
What are the app’s key features?
	•	Access information securely – we use One Time Passcode authentication and ask a number of data protection questions before any personal case information is able to be seen.
	•	View existing, and add new cases – view up to date information on your case(s), including case status (e.g. paid, unpaid etc.), total amount you may still owe, the enforcement stage your case is currently at, copies of important letters we have sent you.  If you receive a letter about another case, simply use our ‘Add case’ function to add to your existing cases.
	•	Quick access functions throughout the app – ‘Pay now’ button directing you to our secure payment website, ‘Call us now’ button to put you through to our customer service team, ‘Request payment plan’ button to take you to the payment plan request page.
	•	Take control and let us help you:
	•	Income and expenditure form - complete our income and expenditure form to tell us what money you get, from where and what you spend it on.  This allows us to understand your circumstances and support you in getting your cases paid.
	•	Request a payment plan – use our interactive payment plan request section to tell us what you can afford to pay and when, on what regularity (e.g. weekly, monthly) and over what length of time.  
	•	If you’re struggling to pay – we understand that each customer’s circumstance can affect their ability to pay money they owe.  We can only help you if you let us know what support you need.  Our trained support teams are here for you, so use our ‘Struggling to pay’ section to arrange a video or audio appointment at a date and time that is convenient for you.

## Marston Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple115/v4/d7/06/11/d7061160-81ae-23a2-fd81-5cf45b994b4a/049443cd-9502-41fc-82a4-0f98f120de44_iPhone6.5-0.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple115/v4/c9/73/f1/c973f1ac-4c85-547c-c7fd-80d82b0726bb/dccebe3b-7bc0-43a8-932a-f2b65e22359f_iPhone6.5-1.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple115/v4/75/7e/b7/757eb762-448f-6617-147f-0555df3f1d4c/95d31e29-ee7d-486b-a8b4-b0bb11f0268f_iPhone6.5-1.png/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple115/v4/b8/03/7c/b8037c9a-0c6e-26b9-bf23-d53cd354513f/cf2066ae-9ac5-4253-9773-43cb0413e74d_iPhone6.5-1-1.png/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/Purple125/v4/22/61/05/226105dc-9ece-7791-f6ca-6eb3857ffb8d/56fee278-47b6-4cd5-957a-5f2847828762_iPhone6.5-1-2.png/1242x2688.png)

## Marston Rating Breakdown in United Kingdom
- 5 stars: 7 (5%)
- 4 stars: 1 (1%)
- 3 stars: 1 (1%)
- 2 stars: 1 (1%)
- 1 stars: 121 (92%)

## Marston Reviews in United Kingdom

### *---- "Bullies"
I am a vulnerable adult suffering from serious autism and I explained this to the woman on the phone and asked about the welfare and vulnerability support and she said they don’t have that. They just say that on the website. She was intimidating and hung up on me when I said I had read the vulnerabilitystatement online. I made an official complaint but nothing came with it. They are dreadful.
-- Ghsyinbhkvfkkj123, 2024-12-13

### *---- "Aggressive, horrible company"
Uses very intrusive and aggressive tactics, constantly harassing without consideration for people’s working hours. Threats after threats,
-- tomrc84, 2024-11-27

### *---- "AWFUL!!!"
App keeps crashing and unable to set up plans or do anything on the app without it crashing and always saying ‘504 Gateway- Time Out’
-- RyF2409, 2024-10-20

### *---- "Worst business to deal with"
This app is terrible, I’m trying to resolve a council tax dispute but I can’t access the service unless I give them the “incorrect log in details” for example my actual address is different to what they have so I can’t pass security. I can’t select council tax dispute in the app so I tried without filling it in. I also had to provide evidence about my vehicle which has nothing to do with a case. 
No one answers the phone also. I’m on hold for ages all the time.
-- Dave hvsd, 2024-10-03

### *---- "Terrible App"
Awful app awful company bad result, scam artists
-- G1361, 2024-09-09

### *---- "App is useless"
See title, probably done by design to try get you pay more through penalties.
I’m deleting this PoS app, suggest all do the same
-- heatybob, 2024-09-07

### *---- "Doesn’t work"
App doesn’t work
-- Timbojo1985, 2024-07-31

### *---- "Actually the app doesn’t work properly."
I tried to send a complaint form several times. The submission it’s not going through. The button “select files “ doesn’t work as well. I believe the app it’s just made to pretend that they have a communication channel.
-- Nick1957?, 2024-05-20

### *---- "Doesn’t work"
Quote exceeded when trying to log in

Tried to chat using the function. After taking your personal information it says close the app
-- dannyk101, 2024-03-22

### *---- "Keeps crashing"
Been trying to get on the app for days to pay an instalment but every time I try it will it load, thought it was my wifi so switched to the mobile internet still nothing, will now be behind but getting hold of them isn’t easy either. Can someone on your tech team sort it out for the love of god as it’s putting pressure on people that really don’t need it.
-- Zp81, 2024-03-14

[View all Marston reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)


## Marston Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | United Kingdom | Business | #230 |


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---

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