---
title: "Marston - Reviews, Revenue and Downloads in United Kingdom | Apple App Store"
description: "What are the app’s key features? 	•	Access information securely – we use One Time Passcode authentication and ask a number of data protection questions before any personal case information is able to "
---

# Marston — United Kingdom
> Self Service

![Marston App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/3e/9f/f7/3e9ff7d9-9391-c8f9-31df-9708f928ed77/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/434x0w.png)

**Developer:** [Marston (Holdings)](https://apptail.io/developer/marston-holdings-MiMd) (United Kingdom)
**Category:** Business
**Rating:** 1.3/5 (126 ratings)
**Price:** Free
**Bundle ID:** com.logicvalley.selfservice
**Store:** Apple App Store
**Country:** United Kingdom
**Version:** 4.3 (released 2026-05-21)
**Original Release:** 2021-02-01
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id1550489843)
**AppTail Page:** [https://apptail.io/app/marston-NHTb/united-kingdom](https://apptail.io/app/marston-NHTb/united-kingdom)

## Marston Description
What are the app’s key features?
	•	Access information securely – we use One Time Passcode authentication and ask a number of data protection questions before any personal case information is able to be seen.
	•	View existing, and add new cases – view up to date information on your case(s), including case status (e.g. paid, unpaid etc.), total amount you may still owe, the enforcement stage your case is currently at, copies of important letters we have sent you.  If you receive a letter about another case, simply use our ‘Add case’ function to add to your existing cases.
	•	Quick access functions throughout the app – ‘Pay now’ button directing you to our secure payment website, ‘Call us now’ button to put you through to our customer service team, ‘Request payment plan’ button to take you to the payment plan request page.
	•	Take control and let us help you:
	•	Income and expenditure form - complete our income and expenditure form to tell us what money you get, from where and what you spend it on.  This allows us to understand your circumstances and support you in getting your cases paid.
	•	Request a payment plan – use our interactive payment plan request section to tell us what you can afford to pay and when, on what regularity (e.g. weekly, monthly) and over what length of time.  
	•	If you’re struggling to pay – we understand that each customer’s circumstance can affect their ability to pay money they owe.  We can only help you if you let us know what support you need.  Our trained support teams are here for you, so use our ‘Struggling to pay’ section to arrange a video or audio appointment at a date and time that is convenient for you.

## Marston Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple115/v4/d7/06/11/d7061160-81ae-23a2-fd81-5cf45b994b4a/049443cd-9502-41fc-82a4-0f98f120de44_iPhone6.5-0.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple115/v4/c9/73/f1/c973f1ac-4c85-547c-c7fd-80d82b0726bb/dccebe3b-7bc0-43a8-932a-f2b65e22359f_iPhone6.5-1.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple115/v4/75/7e/b7/757eb762-448f-6617-147f-0555df3f1d4c/95d31e29-ee7d-486b-a8b4-b0bb11f0268f_iPhone6.5-1.png/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple115/v4/b8/03/7c/b8037c9a-0c6e-26b9-bf23-d53cd354513f/cf2066ae-9ac5-4253-9773-43cb0413e74d_iPhone6.5-1-1.png/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/Purple125/v4/22/61/05/226105dc-9ece-7791-f6ca-6eb3857ffb8d/56fee278-47b6-4cd5-957a-5f2847828762_iPhone6.5-1-2.png/1242x2688.png)

## Marston Rating Breakdown in United Kingdom
- 5 stars: 7 (6%)
- 4 stars: 1 (1%)
- 3 stars: 1 (1%)
- 2 stars: 1 (1%)
- 1 stars: 116 (92%)

## Marston Reviews in United Kingdom

### *---- "Bullies"
I am a vulnerable adult suffering from serious autism and I explained this to the woman on the phone and asked about the welfare and vulnerability support and she said they don’t have that. They just say that on the website. She was intimidating and hung up on me when I said I had read the vulnerabilitystatement online. I made an official complaint but nothing came with it. They are dreadful.
-- Ghsyinbhkvfkkj123, 2024-12-13

### *---- "Aggressive, horrible company"
Uses very intrusive and aggressive tactics, constantly harassing without consideration for people’s working hours. Threats after threats,
-- tomrc84, 2024-11-27

### *---- "AWFUL!!!"
App keeps crashing and unable to set up plans or do anything on the app without it crashing and always saying ‘504 Gateway- Time Out’
-- RyF2409, 2024-10-20

### *---- "Worst business to deal with"
This app is terrible, I’m trying to resolve a council tax dispute but I can’t access the service unless I give them the “incorrect log in details” for example my actual address is different to what they have so I can’t pass security. I can’t select council tax dispute in the app so I tried without filling it in. I also had to provide evidence about my vehicle which has nothing to do with a case. 
No one answers the phone also. I’m on hold for ages all the time.
-- Dave hvsd, 2024-10-03

### *---- "Terrible App"
Awful app awful company bad result, scam artists
-- G1361, 2024-09-09

### *---- "App is useless"
See title, probably done by design to try get you pay more through penalties.
I’m deleting this PoS app, suggest all do the same
-- heatybob, 2024-09-07

### *---- "Doesn’t work"
App doesn’t work
-- Timbojo1985, 2024-07-31

### *---- "Actually the app doesn’t work properly."
I tried to send a complaint form several times. The submission it’s not going through. The button “select files “ doesn’t work as well. I believe the app it’s just made to pretend that they have a communication channel.
-- Nick1957?, 2024-05-20

### *---- "Doesn’t work"
Quote exceeded when trying to log in

Tried to chat using the function. After taking your personal information it says close the app
-- dannyk101, 2024-03-22

### *---- "Keeps crashing"
Been trying to get on the app for days to pay an instalment but every time I try it will it load, thought it was my wifi so switched to the mobile internet still nothing, will now be behind but getting hold of them isn’t easy either. Can someone on your tech team sort it out for the love of god as it’s putting pressure on people that really don’t need it.
-- Zp81, 2024-03-14

### *---- "Terrible app"
Issued a fine for alledged parking over a year ago. Tried to enter through the app to go through the chat with us options. App will not allow text to be input and will only allow payment to be entered. Terrible service especially as incorrectly issued an enforcement notice, let alone their service is awful. What would you expect from a recovery agent. Terrible underhand business. Can’t make a complaint as their form doesn’t work either. Needs removing.
-- Scott319010, 2024-03-09

### *---- "Rubbish"
Absolutely rubbish app.
-- Lauren v f, 2024-03-07

### *---- "App is useless."
You can’t arrange anything, you can’t chat to anyone. The app is completely pointless unless you want to make a payment in full. These guys are not professional at all. Don’t let them give you the run around, get debt advice and stick to your guns.
-- hjejficjd, 2024-02-01

### *---- "Antony"
This app is pathetic and a waste of data downloading. Payment plan and contact us features do not work. I wouldn’t even give it 1 but I have to
-- Marstoniscrap, 2024-01-19

### *---- "Scam company"
It’s a scam
-- tratratar, 2024-01-16

### *---- "Hardly works"
Awful app hardly works waste of time
-- Bk1978@, 2023-12-14

### ***** "Great app"
Excellent
-- Chris17-2023, 2023-12-13

### *---- "Fishy business"
I’ve been trying to add my second case with these guys to the app. But from all the reviews I’ve read I’m not sure that’s in these guys best interests. The app is absolute rubbish and not maintained even though you’ll keep getting msg saying it’s under maintenance.. for weeks? Struggling to pay options is present but not useful. My first case was paid off in full but the second will be a plan which I’m dreading cause 200£ can turn to 700 with 1 misstep. Fortunately the address tied to the second case is not my current address. So without engaging with me they won’t even be allowed to enforce it on the residence there. I just don’t want the likes of these guys on me as I’ll go jail behind them trying to play with me. This is folks life. I got a baby on the way and my fuse is short. Praying for a peaceful outcome but highly doubt it. They earn through folks not keeping up or the enforcement stage. I’m an enforcer too however. And won’t be robbed blind or bullied.
-- Rfd374Neo, 2023-11-18

### *---- "Horrible"
Most of the time the app does not work and the staff are no help when I called up.
-- beebabyprepper, 2023-11-02

### *---- "Terrible service"
Can’t even speak to a real person about payment plans, live chat just tells me that the live agent service is “undergoing maintenance” which I find oddly convenient for them when I’m trying to make a payment plan, this has forced me to put myself further into financial difficulty as I now have to pay the full sum of my outstanding bill with them.
-- Lorkan447, 2023-10-04

[View all Marston reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)


## Marston Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | United Kingdom | Business | #247 |


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