Name: Medallia Concierge App
Author: Medallia

Description

Everyone is messaging; your business should, too.
The Medallia Concierge Business App helps businesses communicate with customers via texting and other mobile messaging channels.
Medallia Concierge allows businesses to engage, support, and respond to customers in the new mobile messaging era. Medallia Concierge’s real-time enterprise platform works on any device and provides all the tools to deliver an instant, actionable, and seamless customer service experience.
By combining the immediacy of chat with the flexibility of mobile, Medallia Concierge is enabling businesses to provide the “instant gratification” service that their customers increasingly expect across a number of industries including hospitality, retail, healthcare, and many more.

Features include:
• Create, view, receive, and reply to 2-way conversations in real-time
• Seamlessly personalized messaging with templates and custom fields
• Make your team more efficient with AI-driven messaging automation
• Enhance and scale insights across all business units
• Easily manage conversations with conversation filtering
• Create important internal notes in any conversation
• Toggle between multiple accounts and services
The Medallia Concierge App is fully integrated with all of its products, including the Medallia Concierge web-based Dashboard and the Medallia Concierge API. All Medallia Concierge products are always in-sync across all devices.
About Medallia Concierge
Medallia Concierge pioneered the business messaging space in 2009 by being the first to offer business texting on its patented platform. Today over 1,000 businesses use Medallia Concierge, including Hyatt, Radisson, Whole Foods, Marriott and ZipCar. Medallia Concierge is the only company to offer simple yet powerful technology like messaging workflow, analytics, integrations, and automations.

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Medallia Concierge App FAQ

Is Medallia Concierge App free?

Yes, Medallia Concierge App is completely free and it doesn't have any in-app purchases or subscriptions.
Is Medallia Concierge App legit?

Not enough reviews to make a reliable assessment. The app needs more user feedback.

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How much does Medallia Concierge App cost?

Medallia Concierge App is free.
What is Medallia Concierge App revenue?

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User Rating

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Ratings History

Medallia Concierge App Reviews

Unreliable and hurts your business!!

This is the worst platform EVER. Scheduled messages DO NOT WORK. We missed dozens of important communication messages with our paying guests. I would give it zero stars if I could and regret switching from our less expensive SMS.

Bad Experience

The customer service staff is a team of robots. First, they use robots for support, which is understandable, but then when you get to talk with a "person" they keep acting like robots - that's where it becomes abuse. Policies are this, charges are this, there is nothing I can do. They don't care about businesses. You get tons of extra charges with the service. There is no direct way to communicate with them so support is a pain. They do not offer any support on how you can use the service to level up your business. They just sell the software and they don't care afterward. Horrible way of doing business. I stopped using the service because is not worth it. I was a customer for a long time but then I realized I was paying for a service that is useful, I ended up paying for 6 months without using it. It's just those services that you think it would work but in the end, is a waste of money. Then you want to cancel because is useless and you need to pay an extra fee for cancellation. First, it's not worth it, second getting out of the contract is a pain. DO NOT GET INTO THIS TRAP.

SSO Login

I am trying to log in using my SSO from Radisson and it works but then stays in the login screen - instead of closing the log in screen after I am logged in, and going back to the app. Basically pulls up safari and stays in that so the app isn’t any different than safari and both are hard to read on a phone.

Liked it but...

Liked using Zingle at a few hotels but don't have a lot of customers. Switched to BlurtBox now for that reason.

Update is buggy

Latest update is buggy. Since 11/24/16 iOS app keeps crashing.

Easiest way to manage communication with my customers.

This app has changed the way I talk to my guests. They can text us when they need something and we're able to automate the response and handle the requests efficiently and timely.

Can't sign in

Wish I would've read the reviews prior. Can't make up a log in name so deleted the app. Don't waste your time

NoWhere to make username or Password

Its acting like i already have Zingle but i dont have it

Nowhere to establish a password

Ditto to #1 review

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