Menulog - Food Delivery

My PayPal was charged, told I was receiving a refund, over 2 weeks later - nothing. Unable to contact Menulog - there’s nowhere on the website. Unable to provide Feedback - website link does not work. Overall a poor service when something goes wrong. Recommend that you don’t use this service as in my case, if something goes wrong, you are unable to have it rectified.

Comparing Menulog

Horrendous customer support, I contacted them after an hour of order when the lead time had blown out to two hours. They could not hurry up the courier and i called restaurant directly to go and pickup. They would not provide even a refund on the delivery and minimal support. I stopped using uber eats due to their service however it is far better than the menu log service Would give them no stars if possible

Limited options

Ordered a meal at 6:10pm after an hour 7:10pm contacted the store to see where my meal was, was told that it was 10 mins away at 7:20 no delivery, contacted Menulog to be told delivery time was for 8:08pm and to wait the time out, 8:16pm n still no delivery it’s now 8:38 n I’ve received a refund thanks for have delivery service that take your food n not deliver it. Completely wasted my time. It should be a minus’s 5 star ratings

Cancel on me most of the time

This developer only wants to serve elites - they have stopped supporting slightly older devices that are still supported by their manufacturer! Bye and who cares if you exist next year!

Tried to use the “open now filter”. Ordered food to be delivered “as son as possible. Sometime later it showed it was being delivered tomorrow. I thought maybe I’d made a mistake. So I double checked the filter, found another restaurant that was “open now”. Its open hours showed it was open for another hour. This time I checked the “deliver as soon as possible” drop down… the next time listed was tomorrow. I went back to the restaurant’s info. Definitely listed as open now, but the orders are all coming through as deliver tomorrow. Apps filters can’t be trusted. You’re better off ordering from your local restaurants directly.

just didn’t even show up, plain and simple

Happy to take your money, but when your order is 3 hours late and you’re wondering where it is, customer service just go offline without giving you a contact or anything Request refund because of stone cold food that sat in restaurant for 3 hours- no response.