Metro Market

Updated app 2 months ago. Now doesn’t work. Can’t log in. Stuck in “Authorizing” loop Waited on phone to talk to rep She filed case report. No reply. No request for more information about problems I can go online with laptop to clip coupons for my account to use in store. So it appears I DO have an account Kroger Pay is worthless if you can’t bring up your account in the store BTW if you are forcing use of your mobile app, MAKE SURE WiFi is GOOD in the store!!! IF I cannot bring up your app while in the aisle, what good is the app? Invest in the infrastructure!!!

The app randomly stops working and have to close and reopen. Images always fail to load for items.

App requires an update. It won’t update. I can’t get any assistance.

I do not like the search capabilities of this app at all

For the last week, I’ve been unable to login to the app. I’ve reset my password, reinstalled the app, contacted customer support, and logged into their website. But I’m still unable to actually use the app. Since unable to use the app, I’ve just stopped shopping at Metro Market.

My pickup order had poor substitutes, my free items weee “out of stock” and not replaced. No resolution after 2 weeks of emails with no response at all. Will be shopping anywhere else but here from now on. Their fruits and veggies always go bad in 2 days as well. Don’t waste your money here, they don’t care.

Since they're now forcing us to leave the Pick n Save app after converting PnS stores to Metro Market, they really should make sure the two apps stay in sync. Doing a search on PnS app gets me just what I'm looking for, but on the MM app it gives me a whole list of distantly-related items that I have to scroll down in hope of finding what I've actually searched for. You need a quality control process that compares coding for the two apps & repairs the one that's not working.

they keep making you sign in - you pick your items and it go in as a list not in the cart - you pick the location they make you change the location - system is really messed up

I always has to stand in front of the item that I need to clip and it does not link to my old pick n save card I had. They try hard not to let you save. You have to really patient and try hard to save money on groceries.

I primarily shop at metro but a pink n saves is also close by. Would love to use same app. It frustrating to build grocery list and then want to stop in quickly at the closer and smaller pick n save. Why not combine apps????? Has to be much cheaper long term for dev costs after initial code integration