very easy process fast pay

App is pretty convenient and useful for pre-authorizations. Great update and development!

Tan caro que tienen los planes y no pueden hacer un app mediocre, la compañia externa que utilizan para los pagos tambien es basura. Ni la pagina web funciona.

I’ve been trying to use the app for several months and it keeps showing that there is a scheduled maintenance. This app was never great but now it’s worst. I can’t log in to make payments, or anything.

Esta aplicación es un desastre la instale tres veces para ver si corregia el error y nunca funciono. Constantemente dice que está en mantenimiento preventivo por favor arréglenla y luego vemos si les doy mejor calificación.

El app no permite pagar online, el proposito mas importante del app.

Can’t see the reimbursement status in the app either reference number or notifications. We have to wait to decision and mail letters delay up to 2 weeks, visiting local office or calling to the Call Center with prolonged waiting times.

Cannot sign in because every time I do, the app just shows it’s under maintenance. Cannot sign in online because every time I do it redirects me to an access denied after a few seconds. Used to have autopay but that magically disappeared. They send poorly formatted letters that jumble dates and amounts (for example “you payment of March 6th is due on $546” and random errors as such. There is absolutely no quality control with their site, customer communication, nor their app, nor do they seem to care. Moving on to other carrier now because this is unusable and has been a struggle for over two years now. Update - Talked to Triple-S insurance. Was on the line with them for about 20 minutes after going through the robot. They said there is “no balance” on the account after asking if I have any overdue payments. Also the representative said they cannot see anything about any letters ever having been sent to us from Triple-S. When asked about why I cannot login to their app which has been “under maintenance” during the last two weeks (where account information can been seen and payments can be made) he replied “we’re avoiding the app”. When I asked why I cannot login to the website to see my account he said “your account is cancelled and that’s why you cannot login”. I asked why it was canceled, since we’re on autopay and if there’s a payment that needs to be made I would happily do it if any of their systems would allow me to do so. I asked since when our account has been cancelled to which he replied “since January 1st”. When I inquired how that’s possible, where our auto-payments have been doing, and why I haven’t been informed that my entire family does not have health insurance for a quarter of the year and what would happen if someone needed to go to the hospital a month ago, he said he’ll “look into it” and then put me on hold (again). He then returned and then hung up immediately.

Tried to request a copy of the card for my son and every time crashed.

So I do find it annoying to have to login every single time, it has been useful. I am able to pull up my digital card look at premium and also submit reimbursements through the portal. Having a family at five makes it easy to manage these things.