MICAS Service

Full Description (max 4000 characters)
The MICAS (Machine Intelligence Call Assistance Service) mobile app is a one-of-a kind self-help system that collects machine data and allows MFP service technicians to bring a library of resources with them to service calls.
Once technicians enter the MFP serial number into the app, they receive immediate access to specific machine data, including:
• Machine totals
• Toner levels
• Alerts
• Current firmware version
Troubleshooting resources are automatically available to help technicians troubleshoot devices.
• View drivers, service bulletins, service manuals, and technical bulletins
MICAS Benefits to Dealers
• Help improve first-call resolution
• Optimize device uptime
• Provide efficient service delivery for your dealership
• Help increase revenue and profitability
MICAS Benefits to Service Technicians
• Machine totals and toner levels are available immediately
• Access to relevant alerts, tutorials, and service manuals
• Firmware version identified right on the app
MICAS Benefits to Customers
• No more monthly meter collection
• Help reduce emergency calls
• More potential for device uptime
How to Use the App:
• Enter the MFP model, serial number, or event code (jam, error, task, or alert)
• AI automatically generates MFP information and resources
Technical Requirements:
• iOS 12 or later
Dealers need to sign up for MICAS before accessing the app. For instructions on how to sign up, go to https://service.sharpamericas.com.