---
title: "Mobility by Ecolane - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Ecolane's Self Service mobile app allows passengers from participating agencies to manage their transportation from the convenience of their smart phone.  -	Flexibility to Manage Trips              - "
---

# Mobility by Ecolane — United States
> Self Service Transportation

![Mobility by Ecolane App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/7f/29/8c/7f298cfd-1b2c-8247-dff4-8c3bb31e6e95/AppIcon-0-0-1x_U007emarketing-0-11-0-85-220.png/434x0w.png)

**Developer:** [Ecolane USA](https://apptail.io/developer/ecolane-usa-dhd)
**Category:** Travel
**Rating:** 2.1/5 (66 ratings)
**Price:** Free
**Bundle ID:** com.ecolane.selfservice.app
**Store:** Apple App Store
**Country:** United States
**Version:** 4.3.16 (released 2025-09-09)
**Original Release:** 2017-10-09
**Languages:** English, Spanish

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1275719560)
**AppTail Page:** [https://apptail.io/app/mobility-by-ecolane-njAc/united-states](https://apptail.io/app/mobility-by-ecolane-njAc/united-states)

## Mobility by Ecolane Description
Ecolane's Self Service mobile app allows passengers from participating agencies to manage their transportation from the convenience of their smart phone.

-	Flexibility to Manage Trips
             - 	Empower riders with direct access to review and manage their trips
             - 	View upcoming and completed trips, easily cancel trips 

-	Convenient Trip Details View
             - 	Passenger notifications with accurate vehicle ETAs, reduce wait time 
             - 	Ability to follow bus on a visual map to see exact location

-	Simple Mobile Interface
             - 	24/7 access to account profiles, settings and reservations
             

NOTE: Access to some features will depend on the service guidelines for your individual transportation agency.

## Mobility by Ecolane Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/1b/6b/c2/1b6bc2e8-a10d-388f-d19a-3ce252583c55/76871816-011a-4410-847a-1edeee6964c0_Simulator_Screen_Shot_-_iPhone_12_Pro_Max_-_2021-07-08_at_19.17.55.png/1284x2778.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/50/0d/5a/500d5a70-95a9-cf36-95a6-cabcae9eb555/f8dcb8ba-85e8-4a3a-b030-6947a264591b_Simulator_Screen_Shot_-_iPhone_12_Pro_Max_-_2021-07-08_at_19.17.51.png/1284x2778.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/b0/17/81/b01781e3-ecaa-411b-9e1d-506183774614/45e53622-f3e7-4044-90d1-62d2aa1e23ee_Simulator_Screen_Shot_-_iPhone_12_Pro_Max_-_2021-07-08_at_19.18.11.png/1284x2778.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/b5/9c/10/b59c1062-c0f7-7d2b-1e19-cac567aae5e2/f770c00c-7dec-44a0-beee-82211ef8150a_Simulator_Screen_Shot_-_iPhone_12_Pro_Max_-_2021-07-08_at_19.18.52.png/1284x2778.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/7b/c3/eb/7bc3eb0c-4d06-202b-4dce-90479ad27189/22ba4fdf-1e53-4c81-bc82-2de40e49c8b0_Simulator_Screen_Shot_-_iPhone_12_Pro_Max_-_2021-07-08_at_19.18.27.png/1284x2778.png)

## Mobility by Ecolane Rating Breakdown in United States
- 5 stars: 10 (15%)
- 4 stars: 2 (3%)
- 3 stars: 9 (14%)
- 2 stars: 7 (11%)
- 1 stars: 38 (58%)

## Mobility by Ecolane Reviews in United States

### **--- "Signed me out."
It signed me out and I can’t log back in. The transit doesn’t show up when trying to set the app up and I’m unable to use it.
-- Alwjrgwnd, 2025-06-29

### ***-- "APP IS HELPFUL BUT DOES NOT ALWAYS UPDATE!"
I HAVE MIXED FEELINGS ABOUT THIS APP. I LIKE IT AS I CAN SEE MY MOMS PAST AND FUTURE RIDES BUT APPARENTLY IT DOES NOT ALWAYS UPDATE AS IT APPEARED ON ONE OCCASION THAT MY MOM HAD NO ASSIGNED TRANSPORTER FOR HER RIDE BUT THE ISSUE WAS I DID NOT SEE IT ON THE APP! PLEASE FIX THIS ISSUE.
-- Hawaii1973, 2025-02-23

### *---- "Can't even register!"
It won't even let me register, just get an error message. I called the phone number & was told just to call for a ride. It would be great if it worked.
-- beinuppity, 2024-10-25

### *---- "Won’t let me book destination"
It will not recognize the address of destination, so my only option is to pinpoint it on their map. This has happened several times and is quite daunting and frustrating since it wants zoom in from a world view!
Today of course that is what I am trying to do since it does not recognize a new providers address. It pulls up the map for a split second and goes blank. When you only have limited time to put the appointment in, this extremely frustrating. Especially since for once the provider can get you in quickly.
 I can call and wait on average 2 hours to talk with someone to book it. My longest wait was 4 hours. But you honestly expect people to have that much time during their day? You provide an app, it needs to work efficiently especially when you put a TIME CAP on when a patient can even enter the information!
-- lost it all, over a yr of data, 2024-03-22

### ***-- "Great app"
But would like an Apple Pay option for quick or emergency situations
-- Pammy luv u, 2023-10-05

### ***-- "Needs to fix “push notifications”"
The app no longer sends push notifications when the paratransit bus arrives.

We have checked on 3 separate phones our notification settings to ensure they allow for notifications from this app to ensure it wasn’t an error on our end.

Can you please update the app to ensure that notifications are being pushed through when the para-transit bus arrives?
-- Hoopakid, 2023-09-12

### *---- "Terrible app"
We tried several times to set this up and no luck. It’s an incredibly frustrating app. Don’t bother
-- Cori400, 2023-06-05

### ****- "Broke-update"
Appears to have broken this week Can not see bookings or book new appointments
A phone restart fixed all my issues
-- daneph, 2023-04-24

### *---- "Can’t book rides!"
It would be a really convenient app.. IF you could actually book rides from it! Every time I try to set the time for a future ride the date and time just spins right back to the current time.
-- BellaHunterMomma, 2023-04-12

### *---- "App is unusable"
My local transit service recently discontinued a route that I used and directed to book service on this app for alternatives. App will not let me even register. Looking at the reviews, this problem goes back 1-2 years. Don’t see any reviews saying the problems have been resolved. So I guess my question is, why does this app/service even still exist if the app is unusable?
-- Tigerlilly924, 2023-04-10

[View all Mobility by Ecolane reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Mobility by Ecolane Discovered Keywords
- mobility
- mobility app

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## Mobility by Ecolane Available In
- [United States](https://apptail.io/app/mobility-by-ecolane-njAc/united-states)
- [Argentina](https://apptail.io/app/mobility-by-ecolane-njAc/argentina)
- [Austria](https://apptail.io/app/mobility-by-ecolane-njAc/austria)
- [Australia](https://apptail.io/app/mobility-by-ecolane-njAc/australia)
- [Azerbaijan](https://apptail.io/app/mobility-by-ecolane-njAc/azerbaijan)
- [Bahrain](https://apptail.io/app/mobility-by-ecolane-njAc/bahrain)
- [Brunei](https://apptail.io/app/mobility-by-ecolane-njAc/brunei)
- [Belarus](https://apptail.io/app/mobility-by-ecolane-njAc/belarus)
- [Canada](https://apptail.io/app/mobility-by-ecolane-njAc/canada)
- [Chile](https://apptail.io/app/mobility-by-ecolane-njAc/chile)
- [Colombia](https://apptail.io/app/mobility-by-ecolane-njAc/colombia)
- [Cyprus](https://apptail.io/app/mobility-by-ecolane-njAc/cyprus)
- [Czechia](https://apptail.io/app/mobility-by-ecolane-njAc/czechia)
- [Germany](https://apptail.io/app/mobility-by-ecolane-njAc/germany)
- [Denmark](https://apptail.io/app/mobility-by-ecolane-njAc/denmark)
- [Algeria](https://apptail.io/app/mobility-by-ecolane-njAc/algeria)
- [Ecuador](https://apptail.io/app/mobility-by-ecolane-njAc/ecuador)
- [Estonia](https://apptail.io/app/mobility-by-ecolane-njAc/estonia)
- [Egypt](https://apptail.io/app/mobility-by-ecolane-njAc/egypt)
- [Spain](https://apptail.io/app/mobility-by-ecolane-njAc/spain)
- [Finland](https://apptail.io/app/mobility-by-ecolane-njAc/finland)
- [France](https://apptail.io/app/mobility-by-ecolane-njAc/france)
- [United Kingdom](https://apptail.io/app/mobility-by-ecolane-njAc/united-kingdom)
- [Greece](https://apptail.io/app/mobility-by-ecolane-njAc/greece)
- [Hong Kong SAR China](https://apptail.io/app/mobility-by-ecolane-njAc/hong-kong)
- [Croatia](https://apptail.io/app/mobility-by-ecolane-njAc/croatia)
- [Hungary](https://apptail.io/app/mobility-by-ecolane-njAc/hungary)
- [Ireland](https://apptail.io/app/mobility-by-ecolane-njAc/ireland)
- [Israel](https://apptail.io/app/mobility-by-ecolane-njAc/israel)
- [India](https://apptail.io/app/mobility-by-ecolane-njAc/india)
- [Iceland](https://apptail.io/app/mobility-by-ecolane-njAc/iceland)
- [Italy](https://apptail.io/app/mobility-by-ecolane-njAc/italy)
- [Japan](https://apptail.io/app/mobility-by-ecolane-njAc/japan)
- [Kuwait](https://apptail.io/app/mobility-by-ecolane-njAc/kuwait)
- [Lebanon](https://apptail.io/app/mobility-by-ecolane-njAc/lebanon)
- [Latvia](https://apptail.io/app/mobility-by-ecolane-njAc/latvia)
- [Mexico](https://apptail.io/app/mobility-by-ecolane-njAc/mexico)
- [Nigeria](https://apptail.io/app/mobility-by-ecolane-njAc/nigeria)
- [Netherlands](https://apptail.io/app/mobility-by-ecolane-njAc/netherlands)
- [Norway](https://apptail.io/app/mobility-by-ecolane-njAc/norway)
- [New Zealand](https://apptail.io/app/mobility-by-ecolane-njAc/new-zealand)
- [Peru](https://apptail.io/app/mobility-by-ecolane-njAc/peru)
- [Philippines](https://apptail.io/app/mobility-by-ecolane-njAc/philippines)
- [Pakistan](https://apptail.io/app/mobility-by-ecolane-njAc/pakistan)
- [Poland](https://apptail.io/app/mobility-by-ecolane-njAc/poland)
- [Romania](https://apptail.io/app/mobility-by-ecolane-njAc/romania)
- [Russia](https://apptail.io/app/mobility-by-ecolane-njAc/russia)
- [Saudi Arabia](https://apptail.io/app/mobility-by-ecolane-njAc/saudi-arabia)
- [Sweden](https://apptail.io/app/mobility-by-ecolane-njAc/sweden)
- [Tunisia](https://apptail.io/app/mobility-by-ecolane-njAc/tunisia)
- [Türkiye](https://apptail.io/app/mobility-by-ecolane-njAc/turkey)
- [Taiwan](https://apptail.io/app/mobility-by-ecolane-njAc/taiwan)
- [Armenia](https://apptail.io/app/mobility-by-ecolane-njAc/armenia)
- [Vietnam](https://apptail.io/app/mobility-by-ecolane-njAc/vietnam)

---

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