IF I COULD GIVE IT A ZERO I WOULD. HORRIBLE APP, ALWAYS DOWN

I have used three other platforms including epic, another PC based system and Macpractice. EMA hands down out performs them all. With EMA I am able to easily train my MA’s to scribe fore me. Total time for me to review, amend and finalize 90% of notes is 30-60 seconds. Also very little amending and no dot phrases to create. EMA comes pre populated with most of what you need yet is still customizable for any preferences. Thank you for such a great product.

We were forced in to this abomination of an EMR. It has killed productivity, diminished the diagnostic integrity of our charts, and made the notes unreadable and devoid of useful information regarding the encounter. And let’s not forget to mention the fraud potential of using protocols and forgetting to delete orders and plans you did not perform or order. Because you cannot amend notes to correct errors. This system is horribly designed and grossly inefficient. Add on to all of that the complete disaster that is their install and go live plan.

Terrible software. I would never recommend anyone getting this software

Within 4 months of “committing” to this platform, the monthly price escalated significantly, and we’ve seen a second increase since. Promised features like Rx via cellphone don’t work and no one cares. My partner pays for narcotics Rx, but surprise, never worked-and no one cares. Three groups here with 20 providers are soon to leap elsewhere.

I love EMA! I’m surprised by all the negative reviews. I have used EMA for my dermatology practice since 2013 and have not had any complaints. I feel it is very user friendly and I am very pleased with it. I tried to switch to another EMR and it was a nightmare. They couldn’t compare!

1) it is nice to have eRx ability and ability to pull up patient information, which is the case for any EHR I think, but other than that this thing is horrible. I would give zero if I could. 2) things that are supposed to be “sticky” (pulled forward from prior notes, I.e. sutures you use every time, etc) DO NOT work. I use the same sutures 90% of the time and still have to scroll through a list and choose same thing over and over now nearly 10 years later). Likewise for surgery templates. When I first got this system, I typed up all of my surgery templates to be the way I wanted them and poof they were gone. 3) it is so slow. I often find myself wondering if I just didn’t hit the button on iPad hard enough because nothing is happening. 4) monthly fee is automatically withdrawn from bank. I got several notifications of travel expenses recently for in person training to the tune of several thousand dollars that was in the process of being withdrawn from my bank. I called and told them we’ve been using their system for several years and have not had any recent in person training and that this must be a mistake. I demanded to speak to someone, but was told that department didn’t take calls. They gave me a case number. I blocked these transfers from my bank and I have not heard a word from them now ~2 months later, but still get bills for these travel expenses for what must be someone else’s practice. 5) I could go on but I won’t.

Multiple issues. For one, we were never given in person training. Virtual training is not sufficient. Still struggling after almost 3 years with this to figure out how to use it to its so called potential. Search function for either diagnoses or patients is horrific. After a while, it slows down or the screen pauses, there’s a several second delay between you typing in something then words showing up, can’t even scroll without hickups. Have to uninstall and reinstall the app( but then you lose all your customizations) each time that happens, about once every few weeks. It’s not our internet…we’ve done ping tests. Too many clicks to get what you need. Look elsewhere.

It is hard to put into words what a total time sink this EMR represents. Having worked with EMR’s since 2005 on multiple platform, I think the description that this is a “slow motion train wreck running into a dumpster fire” only partially captures the effect this software has on a providers efficiency. If you like wasting 1-2 hours per day babysitting software, this is the application for you. Don’t let the flashy marketing materials fool you, there is no substance. Not a day goes by without my wondering whether the software developers really have this much disrespect for a healthcare providers time. Prepare to memorize ICD-10, because you can no longer rely on your EMR to search for codes. Get a multi monitor system because you will need to have an ICD10 search site up on another monitor to move your day forward. (The developers of this software do not care to bother with providing Soundex search capability. ). If you write a prescription, do not expect the SIG and DISP to flow through to the med list - you have to enter that in different fields because the developers cannot figure out how to capture that in the med list. Expect hot-patches to fix the bugs in each release - the development process is broken. In short - do not waste your time, do not waste your money, do not risk your practice…. Consider other alternatives.

Horrible does not begin to adequately describe what a disaster modernizing medicine is. The system is flat out terrible. Takes a million clicks to see a patient. The system is all about generating a bill but isn’t interested in the least about patient care or enabling doctors to see patients and quickly document their thoughts and the plan in an efficient matter. There are pre generated discussions that are all a disaster. Trying to look at previous visits quickly is a disaster and not easy. Everything about this system is bad.