Hello! As a 6-year continuously well-standing resident, the app kicked me out months ago and says that I don’t even exist as a resident.
I’ve emailed with the local management team several times, they usually tried to suggest that I remove and re-download the app, try to create a new account, or use the “forgot password” feature. Finally, after several emails, I learned that the app removing users and claiming they don’t exist is a “global app issue”.
I’ve continued emailing with my local management team for resolutions but they continue to claim that an interim resolve is in the works. It’s been months, though? They can’t even pinpoint how many global users this has impacted.
I can’t login to the app, so I’ve lost the following features:
1. Send images and submit maintenance requests digitally
2. Input vehicle information digitally
3. Receive notice via email or the app on important community updates or notices
App never works
This app never works. It won’t let me log in and keeps saying i don’t have permission, even though i can log in just fine on my computer. Fix your app.
Broken app
This app does not work at all anymore, after their recent redesign/update. I will be speaking with my team to change all of our properties to switch to a different platform. This level of incompetence is purely unacceptable this day and age.
Never works
The app is as worthless as the people who work here
App doesn’t work
PLEASE fix this app. it doesn’t work AT ALL!
Terrible app
My apartment is great but this app is trash. Terrible in every single way. It doesn’t give me notifications even though I have notifications set to “on”. My messages won’t mark as read when I read them. I can’t open attachments to messages. Finding anything on this app is a nightmare. The organization is disgusting I don’t know why we switched apps from our prior one. This one is horrendous.
Terrible App - Worse Support
App sometimes works, sometimes doesn’t. There is no support for the app. Leasing office sometimes sees your message right away, sometimes weeks go by. Attachments sent through the app don’t download.
Login Issues
When attempting to create an account it suggests create password then says please reset password on the password reset screen. When routing to create an account that way it says account not found. You cannot create an account here.
Notifications don’t work
With earlier versions of the app, there were no notifications for the bulletin board but at least there were notifications for messages from the property management. After the app redesign, I don’t get any notifications at all (I’ve checked my phone settings and the app settings). The only way to know that the management has sent a message is to open the app. I’ve tried changing from push notifications to email and text notifications but nothing works. I’ve submitted a ticket from inside the app, but no response. It’s unacceptable to have push notifications not working when this is the only way to receive important notices from the property management.
Notifications
Push notifications was selected as a method for notifications but the app is not alerting me to new notifications. I’ve double checked notification in settings for my iPhone and it’s turned on but still no notifications. For that I rated it as one star.
