M&S Banking - Reviews, Revenue and Downloads - Apple App Store

Description

Manage your accounts safely and securely with the M&S Banking App. With a range of helpful features, it’s a convenient way to keep track of your M&S Credit Card, Everyday Savings Account and personal loan* anytime. Join over 1.2 million customers who have registered for our app already.

If you’ve used our app in the past, you might notice things are looking a little different now. We’ve had a revamp and hope you like the new look and feel.

With the M&S Banking App you can:

View your Credit Card PIN
‘Chat with us’ anytime and get notifications when we send a reply
Keep track of your spending with our handy Spend Notifications tool
Sign in securely with face or fingerprint recognition on compatible devices
See recent transactions and check your balance
View your recent monthly statements in one place (Credit Card and Everyday Savings Account)
Make a payment to your M&S Credit Card using a debit card
Update your contact details
Activate your new credit card in a few minutes
We know how important your online protection is, that’s why we have our Digital Security Promise. For more information visit bank.marksandspencer.com/fraud-and-security/digital-security-promise/.

*Personal loan is only available to view if you are an M&S Credit Card customer.

How to sign in to mobile banking

If you’re already registered for digital banking services, you’ll need your username and password to set up the app.

If you’ve not registered for digital banking, you’ll firstly need to register to set up your username and password by visiting marksandspencer.com/internetbanking

Important things to know (the legal/official bit)

This app is designed for use in the United Kingdom (UK). The products and services represented within this App are intended for UK customers.

This app is provided by Marks & Spencer Financial Services plc (‘M&S Bank’) for the use of existing customers of M&S Bank. Please do not download this app if you are not an existing customer of M&S Bank.

M&S Bank is authorised in the UK by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

If you are outside of the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in.

This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.

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Screenshots

User Rating

4.68 out of 5

106,416 ratings in United Kingdom

5 star

87,634

4 star

11,240

3 star

2,901

2 star

1,218

1 star

3,423

Ratings History

Reviews

Worst Banking App on Apple Store

Horrible app which does not show or do anything the way the website on the computer says !!!!

WONDERFUL CUSTOMER SERVICE

I am writing this review following a call regarding my card. The lady was extremely helpful and obliging and most importantly gave me ample time huge thanks again to her

Ok. Delayed transaction history

App seems to work fine for me on iPhone 15 Pro. Negative: Delay for transactions to appear in the activity feed/balance. Therefore your remaining credit limit is always a few days behind, opening you up to going over credit limit unintentionally

Easy to use and efficient App

I find the M&S Banking App really easy to use. It’s simple to see the current balance and the forthcoming statement.

Keep getting logged out

Every year or so I keep having my app somehow reset to show it is no longer signed in. I can’t recover any sign in codes or anything. Then when I try to enter in the password it says it’s incorrect even though it’s the same one I use for this banking account every time. I then need to go through an automated system to reset the password which doesn’t even recognise my credit card number for some unknown reason and wants to transfer me to an agent. Why can’t you make it so my account/app doesn’t just, you know, decide to be absolutely useless like your automated password reset system. Just fix the app and I won’t actually have to use your other broken systems and bother your staff.

Really difficult app

This is the most difficult thing to negotiate, if you want to pay extra you have to enter your debit card details every time, no way to register a card that I can see, my address is slightly wrong but I cannot alter it as the (many) steps they give don’t work…I have another credit card that I put all my purchases on then pay off monthly, and that works flawlessly through their app. I was thinking of using the M&S card to do this, but due to the stress of trying to use this app, I shall not be. Sort it out.

Easy to use

Easy to use for my simple requirements

Irritated

I can’t see if you’ve taken £ so I can collect Euros

Real person

Want to talk to a real person. It’s all very efficient with chat box but I don’t want to go through an automated service. I want to talk to a real person

Finding things

Why not a homepage which includes a drop-down for statements How do I see a breakdown of what I purchased rather than a total with no info. Where are e receipts? Not a user friendly app

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	United Kingdom Finance	48

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