---
title: "My BT - Reviews, Revenue and Downloads in United Kingdom | Apple App Store"
description: "My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more.    With a few taps you can see how much you’re using on your BT landline, broadba"
---

# My BT — United Kingdom
> Essential update

![My BT App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/5e/a7/cc/5ea7cc38-7951-4fa6-8b93-d3de5d723c27/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/434x0w.png)

**Developer:** [British Telecommunications](https://apptail.io/developer/british-telecommunications-ck)
**Category:** Utilities
**Rating:** 4.0/5 (121,156 ratings)
**Price:** Free
**Bundle ID:** com.bt.mybt
**Store:** Apple App Store
**Country:** United Kingdom
**Version:** 10.0.10 (released 2026-05-22)
**Original Release:** 2015-06-29
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id979618672)
**AppTail Page:** [https://apptail.io/app/my-bt-jGg/united-kingdom](https://apptail.io/app/my-bt-jGg/united-kingdom)

## My BT Description
My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more.



With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile, check your current broadband status and pay your bills quickly and easily.



You’ll need your BT ID to log in – but after that you can use a 4-digit PIN or fingerprint ID for quick access when you need it.



Forgotten your log-in details? Go to 


BT Help | Get support with BT products and services


BT Help is the place to come for support with all your BT products and services. From speeding up your internet connection to managing your account and billing.

## My BT Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/87/fe/91/87fe91f6-7520-b563-2dd8-510ed1f9e381/Login.jpg/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/5d/42/5d/5d425d67-1c67-07d8-d8bb-eaa3377f0c36/Onboarding.jpg/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/ec/d9/ff/ecd9fff7-a189-99f7-f097-b2a358513881/Broadband_Tab.jpg/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/48/88/0c/48880cf5-22f2-a0ea-5ea1-406ffc050831/TV_tab.jpg/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/45/67/cc/4567ccb3-df28-6267-2b0c-427bd19e7b6b/Bills.jpg/1242x2688.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/c7/17/3b/c7173bba-5338-f470-16ef-4ab17b93d862/Hub_Control.jpg/1242x2688.png)
- [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/35/eb/da/35ebda3e-999a-278e-e7fc-e02b3d70ecfc/Home_Devices.jpg/1242x2688.png)
- [Screenshot 8](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/83/dc/44/83dc447c-414a-9fdb-45c5-903b3fa8c9aa/Profile.jpg/1242x2688.png)

## My BT Rating Breakdown in United Kingdom
- 5 stars: 73,024 (60%)
- 4 stars: 16,777 (14%)
- 3 stars: 8,108 (7%)
- 2 stars: 5,087 (4%)
- 1 stars: 18,160 (15%)

## My BT Reviews in United Kingdom

### *---- "No reception."
Poor network.
-- Marcus2504, 2025-01-02

### *---- "Never lets me login"
Never lets me in always have to change my password
-- BT..x, 2025-01-01

### **--- "By"
Can never get my account open
-- Anomalous 64, 2024-12-31

### *---- "Mr"
Made deliberately difficult to contact and speak to a real person very frustrating
-- b sudz, 2024-12-31

### *---- "Impossible to log in!"
Going off the reviews I’m not the only one with this issue. Used to work great, but a few months ago the app logs you out, and it was difficuilt to log back on. Now it is completly impossible, the login screen loops over and over again, but nothing happens. Will be fun paying my bill 😊
-- Lumper84, 2024-12-31

### *---- "What’s going on ………"
I get continual message - sorry can’t log you in try again! 
Four times has accepted my pin with a tick but can’t log me in 🤷🏼‍♀️
-- mrsla@todd, 2024-12-30

### *---- "Terrible service"
This is by far the worst broadband service I have ever experienced, terrible connection speeds, constantly breaking down with operators who don’t listen to an actual word you at telling them. They just send out a replacement router then threaten to take £40 odd from you if you don’t send back the old one that isn’t broken in the first place. Terrible company
-- New China 65, 2024-12-30

### *---- "Bad app"
App doesn't let me login in BT
-- dady3, 2024-12-29

### *---- "Very poor app"
Logs me out then won’t log me back in…keeps asking to reset my account, various error messages, so frustrating, I still can’t access my account.
-- Oldnikonian, 2024-12-28

### *---- "Hopeless"
I think this is the worst App I have ever had on my phone. Constantly asking for password and just get stuck in an endless loop with access to nothing.  This is a £14 Billion pound company!  It's just a mess...
-- junkbusters, 2024-12-28

### *---- "No Wi-Fi service over Christmas"
Not impressed, no Wi-Fi all over Christmas! Unable to catch up on tv or use Wi-Fi. House full of family and limited signal very frustrating at the worse possible time of year. Extremely inconvenient and unacceptable. 
Line to Bt customer service is far too noisy, I could hear everyone’s conversations in the background.I am still only receiving two bars on my iPhone, not the service I feel we are paying for. Please look into these matters.
-- awful service BT, 2024-12-27

### *---- "Terrible"
Can’t even log in to the app now. I actually want to know my broadband speed with a view to cancelling a service I am paying extortionate fees for and getting nowhere near the speed I’m paying for. BT are terrible
-- Me21652, 2024-12-27

### ***-- "In app speed test causes hub to disconnect"
Generally fine and v easy to use. I’ve noticed that the speed test feature stops at approx 68% then the smart hub 2 crashes out and the lights go orange.
-- PBUT69, 2024-12-27

### *---- "Unreliable"
Bad value for money, unreliable broadband connection and lack of connectivity due to poor infrastructure.
-- MyApples1te, 2024-12-26

### *---- "Time to get TV channels on!"
Although the speed is supposed to be good to get the TV on and showing channels takes longer than should be expected.
-- Polly Kettle, 2024-12-26

### **--- "Login nightmare"
Whenever using app is an awful experience through and through. Why would you need to set up a 4-digit pin every single time, just to get logged out next time, like what’s even the point. And don’t even get me started with the login page… After keying in the credentials, they take you to a page says, not a BT customer yet? Restart? Like what the…….. please I just need to pay my bills so I can get reconnected like what’s this suffering I can’t. And let’s just not talk about the £60+ monthly bill.
-- gabx1998, 2024-12-24

### *---- "Worst company I’ve ever had"
We got with BT because they gave a promising package with a discount in which they’ve took off within a month of us having them. Since we got with BT, we’ve been having internet issues where everything is slow. We have consoles in our house and it makes them lag so much. Recently in December 2024 our wifi has been cut off for 3 weeks now and we have called BT numerous times to sort this out in which they’ve said an engineer will come to sort it out, yet no engineer wants to fix the problem. We are having to buy mobile data constantly and using hotspot to connect. Now we want to cancel this service because of the lack of communication and customer service but haven’t been granted. This is really poor and would recommend going to Virgin Media as they was always reliable
-- Mihad1, 2024-12-24

### *---- "App useless"
Since signing up for using this app it refuses to let me sign in, just says haven’t been able to sign in and goes to App Store for some reason. Absolutely useless. Would like to give 0 stars.
-- 74Kermy, 2024-12-23

### *---- "Not happy"
App keeps crashing. Does not let me login
-- DHSNuk, 2024-12-22

### *---- "Bad"
BT has some of the worst hardware and software I’ve ever seen, such a shame for a big company. Fix it now!
-- 🦖🦖🦖🦖🦖🦖🦕🦕🦕🦕, 2024-12-20

[View all My BT reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)


## My BT Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | United Kingdom | Utilities | #54 |

## My BT Discovered Keywords
- my ee app
- ee wifi
- broadband speed
- up dates
- bt yahoo
- b-tap
- nt
- ee
- bt
- bt yahoo mail

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