My Canada Life at Work

I am waiting at the pharmacy and by the time I reached the front of the line, I had to sign in twice.

Do not rely on the coverage and balance from the app,it is not reflecting the actual balance.

Cant believe an insurance company this big can have so bad App.

Asked to login into my account but can’t type in my account and password

As slow as it could possibly be, every page takes a year to load. Submitting claims will crash, info must be submitted from scratch every time despite having the same providers every time. Cuts off EOB notes so functionally useless. Using this app makes me mad :)

Of course the app is slow. Anything that an insurance company can do to discourage you from making a claim, they will do.

I have never faced as much difficulty in being compensated for an order i have cancelled other than this insurance company. If you forward a request, nothing will happen but literally repeating what they have said 1 or 2 email ago saying they’ll get back to you and never do so. The moment you contact them again, hey! Back to square one, please wait 1 to 2 weeks. Im convinced they just repeat this process until the person gives up. If this is not a literal con artist i don’t know what is.

When are you going to fix the login issue??? Been going on for weeks!!!

Why is it that this app is almost always broken? Once again I try to log in today …and another error message saying it’s the developers fault and check back in 24 hours. Well guess what… I need medication TODAY, not 24 hours from now.

The carrier ID isn’t obvious to healthcare providers. This means you either need to manually submit or bite the bullet on costs. Please make the Carrier ID clear.