---
title: "My Medibank - Reviews, Revenue and Downloads in Australia | Apple App Store"
description: "Better health means being better informed.  Our refreshed app makes it easier to log in and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Membe"
---

# My Medibank — Australia

![My Medibank App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/00/ed/e6/00ede65d-ba88-f975-a130-c312e025e0d3/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/434x0w.png)

**Developer:** [Medibank Private](https://apptail.io/developer/medibank-private-ltjb) (Australia)
**Category:** Health Fitness
**Rating:** 4.7/5 (158,279 ratings)
**Price:** Free
**Bundle ID:** au.com.medibank.ios
**Store:** Apple App Store
**Country:** Australia
**Version:** 8.62 (released 2026-06-11)
**Original Release:** 2011-09-30
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/au/app/app/id465576269)
**AppTail Page:** [https://apptail.io/app/my-medibank-qWtb/australia](https://apptail.io/app/my-medibank-qWtb/australia)

## My Medibank Description
Better health means being better informed.

Our refreshed app makes it easier to log in and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members' Choice provider.

You can also use the Medibank app to:

• Make a claim and track its processing and approval.
• Connect Apple Health to track your steps and earn Live Better points.
• Find your nearest Medibank store.
• Update your account details.
• Request and download tax documents

To use the updated App, you'll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.

## My Medibank Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/52/d3/06/52d306ce-acf0-5ffa-54c2-a92de9f2f59c/0_APP_IPHONE_65_0.jpg/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/69/32/5a/69325a9d-99f0-1700-036b-0c684c657b84/1_APP_IPHONE_65_1.jpg/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/ac/26/b7/ac26b707-049f-0864-6f18-0a14588cdeb7/2_APP_IPHONE_65_2.jpg/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/d7/1f/14/d71f1494-7166-8b5b-b1f1-06fc3f4ee788/3_APP_IPHONE_65_3.jpg/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/7d/3e/b2/7d3eb269-64ba-d093-b880-9348fcd914a0/4_APP_IPHONE_65_4.jpg/1242x2688.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/62/a1/3e/62a13eb8-0a6c-2c11-9ee1-35d5a7fa0751/5_APP_IPHONE_65_5.jpg/1242x2688.png)
- [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/ae/e2/af/aee2afcc-ab05-445d-d9f6-97f025d77405/6_APP_IPHONE_65_6.jpg/1242x2688.png)

## My Medibank Rating Breakdown in Australia
- 5 stars: 130,361 (82%)
- 4 stars: 17,119 (11%)
- 3 stars: 4,751 (3%)
- 2 stars: 1,574 (1%)
- 1 stars: 4,474 (3%)

## My Medibank Reviews in Australia

### *---- "Only accepts iOS 16 or later"
You can see by the number of similar reviews there are a lot of iphone7 or earlier users out there. All of these are now excluded from live better & the app in general by this unilateral decision. Medibank has done no prior research to find out who your customers are. Medibank is the only healthcare fund offering an app that is for iOS16 & upwards. & yet Apple continue to issue updates for iOS15- thereby keeping it safe & secure.
Your developers have let you down in this regard Medibank- & not for the first time either. Many of us suffered through the databreach last year too. 
You have no idea how many users are affected by your recent upgrade, & yet you have gone ahead & implemented it. This is very very poor from a long standing customer point of view.
-- gold-member4, 2025-01-03

### *---- "Disappointing"
Unfortunately the app does not display any providers in the NT on either my phone or my iPad
-- NT app user, 2024-12-31

### ****- "Medibank app update"
It is rewarding to know that Medibank keep up to date so far as their app is concerned. However, the recent app update excludes those who aren’t able to support iOS 16 on their iphones. What option to these members have to still be able to access Medibank on their iphones ?
-- G !!, 2024-12-28

### *---- "No longer compatible with the OS on my devices"
Version 8.8, released December 2024, isn’t compatible with the OSs on my devices, which are admittedly older. I am now blocked from using the app with no notice, an app for a service I pay for. There should have been change management around this to let people know in advance about the change. Surely the app developers know which OS the app users are using.
-- d e l l s, 2024-12-26

### *---- "Can’t open"
App won’t open, says download the newest update but the App Store won’t let me.
-- dylsbondi, 2024-12-24

### *---- "The app won't start"
I encountered a lot of problems since the app updated to version 8.8. It either take more than 30 seconds to start or stuck at the starting screen forever.
-- Dan$L, 2024-12-19

### *---- "Locked out of App"
I tried to open the App to use it, but it told me I need to update ……so went to App Store to update, but new version requires IOS 16 or higher - but I only have 15.8 and unable to upgrade to 16 as the phone is an iPhone7 ===> very dissatisfying, as I’m effectively now locked out of the App ☹️

Is it possible you could make the App backward compatible with older versions of IOS, please?
-- Yogacat.1, 2024-12-18

### *---- "App denies access to my account"
I am an iphone7 user that as of now is unable to use your app because your app directs me to download your update that requires IOS 16 or later. iPhone 7 can’t upgrade to IOS 16. How am I supposed to access my Medibank account now? I can’t even login from your website, which auto directs me to your app, which then directs me to an update which will not download on my phone. Are you going to fix this so I can continue accessing my account through your app?
-- One of my 9 lives, 2024-12-16

### *---- "Cant upload receipts"
I have constantly had issues with this app not uploading receipts for claims. When I screenshot the receipt on my iPhone it says the image isn’t clear enough. When I save the receipt as a file, it won’t upload it. It’s been happening on and off for years and driving me crazy as I pay so much for hospital and extras, I expect to be able to claim back more easily than this.
-- Silver240979, 2024-12-16

### **--- "Update of app to iOS 16 and above"
As a IPhone 7 user as are still many users when the app was updated recently it will not allow me to use the app on the phone 
I was using app to see my account and also earn points off my Fitbit but now I cannot use the app to do this 
Not happy
-- Carlton#1, 2024-12-14

### *---- "Drop the minimum iOS version to 15"
Allow us to use the app on iOS 15 at least or don’t disable the app if we can’t upgrade. Changing phones is not that easy for just 1 app. Let us access our card and view limits at least. What features are you gaining by increasing the minimum requirements? You are losing users. Once lost, we ain't coming back.
-- DJSampat, 2024-12-13

### *---- "Lazy, incompetent developers"
So all of a sudden the app requires IOS 16 or later. Which means that you immediately alienate the thousands of customers using iPhone 7 who cannot get IOS 16. I have used the app extensively, and no longer can. The vast majority of app developers are well able to make their apps backwards compatible. Just Medibank and Coles of my hundreds of apps are incapable of this. Pathetic!
-- ditch the developers, 2024-12-12

### ****- "Logging in with pin or face recognition"
Love the app. I just wish we could add activities such as steps we did etc within the app itself. Having to do it within the Health app of our phone so that the Medibank app gets it’s info from there is a bunch of extra steps that could be avoided if it went back to how it used to be.

Is there anyway we can use a pin or face recognition to log into this app? I hate having to put my password in every time. 

Edit: Received an email with how to activate pin / facial recognition. I’ll past the answer here just in case anyone else didn’t realise it was something that can be turned on within settings. thank you for reaching out to Medibank. You can certainly use a PIN or face recognition to log into the app. You will need to first ensure it's activated within the settings on your phone to use this. Then, in the My Medibank app, head to Me > Setting cog at the top right > Activate the Device Authentication option. It will then use the setting that is set on your phone to log in.
-- yarsmine, 2024-12-06

### ***** "Making a claim"
Very easy thankyou
-- price variance, 2024-12-05

### *---- "Problem on making medical claim for optometrist"
Can’t search the provider of optometrist, can’t make the claim through app
-- Vinci Georgia, 2024-11-30

### **--- "Good concierge service is terrible"
You can never get through. You need to change the message as we shouldn’t have to wait!  I’ve been with Medicare for over 45 years and I’d like appropriate service. Please don’t spruik a very bad service as no one answers the phone.
-- Paddo Perfect, 2024-11-19

### *---- "Useless rewards"
So I get an email advising I can redeem rewards points. No way to access via the information or rewards via the App. Why bother?
-- Wasamatta, 2024-11-17

### *---- "Clunky and useless app"
A slow and clunky app. Cannot use it and can’t call anyone for help. Medibank need to lift their game.
-- Donc1d, 2024-11-11

### ***-- "App keeps logging me out"
I am in a discussion in messages with a medibank consultant. I had to minimize the app as I was getting an important message on another app and I was checking that. I was kicked out of the app and had to sign in again. This is very annoying as it logs me out everytime.
-- zed_bb6, 2024-11-11

### *---- "Total rubbish"
Waste of time
-- Phil7428, 2024-11-06

[View all My Medibank reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)


## My Medibank Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | Australia | Health Fitness | #6 |
| Top Free | Australia | Overall | #222 |
| Top Free | Hong Kong SAR China | Health Fitness | #376 |

## My Medibank Discovered Keywords
- gp
- our medical
- my medibank
- live better
- medibank app
- medibank pet
- our medical home
- our medical app
- my medical
- my medical home

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## My Medibank Available In
- [Australia](https://apptail.io/app/my-medibank-qWtb/australia)
- [China](https://apptail.io/app/my-medibank-qWtb/china)
- [United States](https://apptail.io/app/my-medibank-qWtb/united-states)
- [India](https://apptail.io/app/my-medibank-qWtb/india)
- [Hong Kong SAR China](https://apptail.io/app/my-medibank-qWtb/hong-kong)
- [United Kingdom](https://apptail.io/app/my-medibank-qWtb/united-kingdom)
- [Vietnam](https://apptail.io/app/my-medibank-qWtb/vietnam)
- [Canada](https://apptail.io/app/my-medibank-qWtb/canada)
- [Taiwan](https://apptail.io/app/my-medibank-qWtb/taiwan)
- [Philippines](https://apptail.io/app/my-medibank-qWtb/philippines)
- [New Zealand](https://apptail.io/app/my-medibank-qWtb/new-zealand)
- [Japan](https://apptail.io/app/my-medibank-qWtb/japan)
- [Malaysia](https://apptail.io/app/my-medibank-qWtb/malaysia)
- [Singapore](https://apptail.io/app/my-medibank-qWtb/singapore)
- [Indonesia](https://apptail.io/app/my-medibank-qWtb/indonesia)
- [South Africa](https://apptail.io/app/my-medibank-qWtb/south-africa)
- [South Korea](https://apptail.io/app/my-medibank-qWtb/south-korea)
- [Sri Lanka](https://apptail.io/app/my-medibank-qWtb/sri-lanka)
- [Brazil](https://apptail.io/app/my-medibank-qWtb/brazil)
- [Thailand](https://apptail.io/app/my-medibank-qWtb/thailand)
- [United Arab Emirates](https://apptail.io/app/my-medibank-qWtb/united-arab-emirates)
- [Pakistan](https://apptail.io/app/my-medibank-qWtb/pakistan)
- [Russia](https://apptail.io/app/my-medibank-qWtb/russia)
- [Chile](https://apptail.io/app/my-medibank-qWtb/chile)
- [Colombia](https://apptail.io/app/my-medibank-qWtb/colombia)
- [Norway](https://apptail.io/app/my-medibank-qWtb/norway)
- [Saudi Arabia](https://apptail.io/app/my-medibank-qWtb/saudi-arabia)
- [Nigeria](https://apptail.io/app/my-medibank-qWtb/nigeria)
- [Switzerland](https://apptail.io/app/my-medibank-qWtb/switzerland)
- [Nepal](https://apptail.io/app/my-medibank-qWtb/nepal)
- [Türkiye](https://apptail.io/app/my-medibank-qWtb/turkey)
- [Israel](https://apptail.io/app/my-medibank-qWtb/israel)
- [Argentina](https://apptail.io/app/my-medibank-qWtb/argentina)
- [Mexico](https://apptail.io/app/my-medibank-qWtb/mexico)
- [Peru](https://apptail.io/app/my-medibank-qWtb/peru)
- [Kazakhstan](https://apptail.io/app/my-medibank-qWtb/kazakhstan)
- [Egypt](https://apptail.io/app/my-medibank-qWtb/egypt)
- [Lebanon](https://apptail.io/app/my-medibank-qWtb/lebanon)
- [Ecuador](https://apptail.io/app/my-medibank-qWtb/ecuador)
- [Ukraine](https://apptail.io/app/my-medibank-qWtb/ukraine)
- [Bahrain](https://apptail.io/app/my-medibank-qWtb/bahrain)
- [Kuwait](https://apptail.io/app/my-medibank-qWtb/kuwait)
- [Belarus](https://apptail.io/app/my-medibank-qWtb/belarus)
- [Kenya](https://apptail.io/app/my-medibank-qWtb/kenya)
- [Azerbaijan](https://apptail.io/app/my-medibank-qWtb/azerbaijan)
- [Uzbekistan](https://apptail.io/app/my-medibank-qWtb/uzbekistan)
- [Algeria](https://apptail.io/app/my-medibank-qWtb/algeria)
- [Dominican Republic](https://apptail.io/app/my-medibank-qWtb/dominican-republic)

---

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