---
title: "My Optus - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "The My Optus App is the easiest way for customers to manage all of their services, and get support when you need it. * SubHub    
View your Subhub active subscriptions plus other subscriptions you cou"
---

# My Optus — United States
> Made for you

![My Optus App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/6f/2d/27/6f2d2713-0243-0c9d-de1b-54109fae1860/AppIcon-0-0-1x_U007epad-0-1-0-sRGB-85-220.png/434x0w.png)

**Developer:** [Optus Mobile](https://apptail.io/developer/optus-mobile-leR) (Australia)
**Category:** Utilities
**Rating:** 4.5/5 (1,104 ratings)
**Price:** Free
**Bundle ID:** au.com.optus.selfserviceapp
**Store:** Apple App Store
**Country:** United States
**Version:** 10.42 (released 2026-03-17)
**Original Release:** 2015-09-28
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id503716230)
**AppTail Page:** [https://apptail.io/app/my-optus-rcc/united-states](https://apptail.io/app/my-optus-rcc/united-states)

## My Optus Description
The My Optus App is the easiest way for customers to manage all of their services, and get support when you need it.
* SubHub
   
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus
* Shopping experience
   
Making it even easier to shop and buy with us
* Messaging

   Access 24/7 support at your fingertips
* Payments made easier
   
Make fast, secure and easy payments
* Not an Optus customer?

   You can still download My Optus App to experience the Optus network and shop our latest deals 


Help & Support:


Optus Privacy Policy:


## My Optus Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/1e/db/5a/1edb5aa2-1584-0adf-edb9-9977d516e75c/1.png/1284x2778.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/f0/86/f2/f086f2f1-d74f-abec-29b2-9a2e1524c579/2.png/1284x2778.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/ad/b9/35/adb93582-e68e-fe35-2ed0-325485dfb17a/3.png/1284x2778.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/29/7c/cb/297ccb9c-d29c-b937-7a60-4ff1c2da0825/4.png/1284x2778.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/9b/1b/5f/9b1b5fa4-7053-4835-1918-751334dfa93a/5.png/1284x2778.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/7a/6f/a9/7a6fa9f8-7cc4-e88f-d0b7-802f6c579323/6.png/1284x2778.png)
- [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/a9/22/dc/a922dc6c-ad7e-1788-f16e-5ccd7359df73/7.png/1284x2778.png)

## My Optus Rating Breakdown in United States
- 5 stars: 814 (74%)
- 4 stars: 143 (13%)
- 3 stars: 54 (5%)
- 2 stars: 24 (2%)
- 1 stars: 69 (6%)

## My Optus Reviews in United States

### *---- "App doesn’t work"
App starts, shows some login dots then just crashes. Buggy and unreliable.
-- Noretsym, 2025-05-13

### *---- "Doesn’t work for Americans"
I’ve tried several times to purchase their prepaid eSIM and each time it won’t take US passport. Trying to get ahold of them via chat, they route you with a dead loop saying message us via app, but app doesn’t have that feature if you don’t have an account with them. You cannot have an account with them without their number. This is the highest level of bureaucracy I have seen so far.
-- USA-DK, 2025-02-17

### *---- "Logged always fail for"
For a technical error . Stay away from this company
-- Angelo110101, 2024-12-07

### ***** "Optus"
I love Optus because they are very reliable. It I don’t pay my phone bill on time they notify me and don’t automatically turn off my service. If I don’t have enough funds at the time I can always ask for an extension which usually gets approved. If I’m having trouble doing any of these online I can call their 24/7 customer service team and get it sorted. I’m a loyal customer and will be for a while.
-- Zara Maywin, 2024-07-28

### *---- "Scam"
Canceled 2 years ago. Just got an email stating my plan will cancel tomorrow. Most likely not getting any of my money back. Do not use.
-- Bargonos, 2024-03-13

### *---- "Rubbish"
This app just doesn’t work. 
Every time I launch it, I get an error message saying try again later -  this is ridiculous
-- ParkoAK, 2024-03-05

### *---- "Bugs"
First of all, how can a phone operator app be over 300mb?? 
When on a chat with support, every time you get out the app, the chat closes and you’re brought back to the starting screen. Annoying and time wasting.
-- nampramos, 2023-11-17

### *---- "Glitchy and bad"
The buttons are glitchy and it can never process my cards when I’m trying to select a subscription. Support is terrible especially the message support. Totally useless.
-- Lanewill95, 2022-09-02

### *---- "Can’t register account"
I am sent on a never ending loop to register my account. They have me enter my email and birthday to send a registration link so I can create a password, but when I click the registration link in my email all it does is send me back to enter my email and birthday again. I’ve tried it 4 times and never get to setting up a password. Which is required to view my bill. 🤦🏾‍♀️ Just awful.
-- Shakelfgxuanrba, 2022-08-11

### *---- "Do NOT get Optus!"
First, I had to go to the store to recharge my account - no way it would recharge, even when on chat with customer service. At the store, they could only offer a different, rotating plan, which I did not want since I only needed it for one more week!  Since I had no other option, I got it and now I CANNOT CANCEL IT!!!!! Can’t get hold of them online, by phone or on the app!  Horrible service!  I repeat: do not get Optus. Try Vodaphone instead. I will next time.
-- weezie95, 2022-06-19

### *---- "Optus lies to its customers"
I’ve been repeatedly lied to by Optus “Customer Service”.  Do yourself a favor and avoid them.
-- T.Wilson-Haynes, 2022-05-18

### ****- "Daily usage breakdown does not work on the app"
I’m not happy bc the usage breakdown does. It work on the app. It would be helpful to know how I am using all my data as my data just uses up a lot in one day all of the sudden…
-- traveling in Australia, 2022-01-11

### *---- "Unreliable support"
App says 24/7 chat function but there aren’t any agents servicing requests at night. People can have phone issues at all hours. Terrible service.
-- bb34444, 2021-12-06

### *---- "Does not work"
Updated to the latest version and now it doesn’t work. Awesome.
-- ahhdiamsnksnshwjwj, 2020-07-14

### *---- "Hurt"
Emotional
-- outbackdrew, 2019-12-14

### *---- "Used while I was in Australia"
Service was slow. Reasoned why I’m giving this the lowest rating is because I canceled through the app as I was departing the country and they’re still trying to charge me.
-- saltyeteee, 2019-11-07

### *---- "Broken release, past versions pretty good"
Past versions of this app I have worked quite well for me, however, this one crashes and locks out with the screen claiming that they are “trying to improve service”, rather than providing an honest error message when attempting to check data usage.
-- California Teacher, 2019-09-28

### ****- "Good 4G experience"
Good experience as a prepaid sim user. Would like to see more data options as well as promotions for long term users like me
-- Sucheta Marathe, 2019-07-31

### **--- "Not working"
Since the latest update I can’t get past the T&C page. Accept button doesn’t work. 

Thoughts??
-- CraigG_CC, 2019-05-21

### **--- "Consumer rip off"
Another example of a company greed using a 28 day billing period so they end up charging 13 months instead of 12 basically conning the consumer. If there was a decent choice I’d go else where.
-- Acred33, 2019-02-27

[View all My Optus reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)


## My Optus Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | Australia | Utilities | #13 |
| Top Free | New Zealand | Utilities | #54 |
| Top Free | Australia | Overall | #160 |
| Top Free | Ireland | Utilities | #193 |
| Top Free | South Korea | Utilities | #298 |
| Top Free | Taiwan | Utilities | #399 |
| Top Free | United Kingdom | Utilities | #451 |
| Top Free | Hong Kong SAR China | Utilities | #488 |

## My Optus Discovered Keywords
- and more
- pronto plus
- your club
- smart field
- do next
- my optus
- w24
- optis
- friday card
- tech zone

## Apps Similar to My Optus
- [Service NSW](https://apptail.io/app/service-nsw-FTc/united-states)
- [myGov](https://apptail.io/app/mygov-lSf/united-states)
- [Everyday Mobile (Woolworths)](https://apptail.io/app/everyday-mobile-woolworths-Tgi/united-states)
- [Origin Energy Gas Internet LPG](https://apptail.io/app/origin-energy-gas-internet-lpg-Okl/united-states)
- [Service Victoria](https://apptail.io/app/service-victoria-jZp/united-states)
- [My Telstra](https://apptail.io/app/my-telstra-dIW/united-states)
- [amaysim](https://apptail.io/app/amaysim-eIW/united-states)
- [ALDI Mobile](https://apptail.io/app/aldi-mobile-gIW/united-states)
- [Lebara](https://apptail.io/app/lebara-inlb/united-states)
- [felix mobile](https://apptail.io/app/felix-mobile-XNli/united-states)

## My Optus Available In
- [Australia](https://apptail.io/app/my-optus-rcc/australia)
- [China](https://apptail.io/app/my-optus-rcc/china)
- [United Kingdom](https://apptail.io/app/my-optus-rcc/united-kingdom)
- [United States](https://apptail.io/app/my-optus-rcc/united-states)
- [South Korea](https://apptail.io/app/my-optus-rcc/south-korea)
- [India](https://apptail.io/app/my-optus-rcc/india)
- [Japan](https://apptail.io/app/my-optus-rcc/japan)
- [Taiwan](https://apptail.io/app/my-optus-rcc/taiwan)
- [New Zealand](https://apptail.io/app/my-optus-rcc/new-zealand)
- [Malaysia](https://apptail.io/app/my-optus-rcc/malaysia)
- [Thailand](https://apptail.io/app/my-optus-rcc/thailand)
- [Hong Kong SAR China](https://apptail.io/app/my-optus-rcc/hong-kong)
- [Canada](https://apptail.io/app/my-optus-rcc/canada)
- [France](https://apptail.io/app/my-optus-rcc/france)
- [Vietnam](https://apptail.io/app/my-optus-rcc/vietnam)
- [Singapore](https://apptail.io/app/my-optus-rcc/singapore)
- [Philippines](https://apptail.io/app/my-optus-rcc/philippines)
- [Germany](https://apptail.io/app/my-optus-rcc/germany)
- [Indonesia](https://apptail.io/app/my-optus-rcc/indonesia)
- [Brazil](https://apptail.io/app/my-optus-rcc/brazil)
- [Italy](https://apptail.io/app/my-optus-rcc/italy)
- [Spain](https://apptail.io/app/my-optus-rcc/spain)
- [Ireland](https://apptail.io/app/my-optus-rcc/ireland)
- [Chile](https://apptail.io/app/my-optus-rcc/chile)
- [Sri Lanka](https://apptail.io/app/my-optus-rcc/sri-lanka)
- [Netherlands](https://apptail.io/app/my-optus-rcc/netherlands)
- [Sweden](https://apptail.io/app/my-optus-rcc/sweden)
- [Switzerland](https://apptail.io/app/my-optus-rcc/switzerland)
- [Mexico](https://apptail.io/app/my-optus-rcc/mexico)
- [Pakistan](https://apptail.io/app/my-optus-rcc/pakistan)
- [Türkiye](https://apptail.io/app/my-optus-rcc/turkey)
- [Norway](https://apptail.io/app/my-optus-rcc/norway)
- [Belgium](https://apptail.io/app/my-optus-rcc/belgium)
- [Argentina](https://apptail.io/app/my-optus-rcc/argentina)
- [Denmark](https://apptail.io/app/my-optus-rcc/denmark)
- [Russia](https://apptail.io/app/my-optus-rcc/russia)
- [Ukraine](https://apptail.io/app/my-optus-rcc/ukraine)
- [Finland](https://apptail.io/app/my-optus-rcc/finland)
- [Poland](https://apptail.io/app/my-optus-rcc/poland)
- [United Arab Emirates](https://apptail.io/app/my-optus-rcc/united-arab-emirates)
- [Austria](https://apptail.io/app/my-optus-rcc/austria)
- [Nepal](https://apptail.io/app/my-optus-rcc/nepal)
- [Czechia](https://apptail.io/app/my-optus-rcc/czechia)
- [Greece](https://apptail.io/app/my-optus-rcc/greece)
- [Peru](https://apptail.io/app/my-optus-rcc/peru)
- [Slovakia](https://apptail.io/app/my-optus-rcc/slovakia)
- [Hungary](https://apptail.io/app/my-optus-rcc/hungary)
- [Estonia](https://apptail.io/app/my-optus-rcc/estonia)
- [Portugal](https://apptail.io/app/my-optus-rcc/portugal)
- [Qatar](https://apptail.io/app/my-optus-rcc/qatar)
- [Romania](https://apptail.io/app/my-optus-rcc/romania)
- [Ecuador](https://apptail.io/app/my-optus-rcc/ecuador)
- [Bulgaria](https://apptail.io/app/my-optus-rcc/bulgaria)
- [Uruguay](https://apptail.io/app/my-optus-rcc/uruguay)
- [Croatia](https://apptail.io/app/my-optus-rcc/croatia)
- [Brunei](https://apptail.io/app/my-optus-rcc/brunei)
- [Macao SAR China](https://apptail.io/app/my-optus-rcc/macau)
- [Malta](https://apptail.io/app/my-optus-rcc/malta)
- [Paraguay](https://apptail.io/app/my-optus-rcc/paraguay)
- [North Macedonia](https://apptail.io/app/my-optus-rcc/north-macedonia)
- [Panama](https://apptail.io/app/my-optus-rcc/panama)
- [Kazakhstan](https://apptail.io/app/my-optus-rcc/kazakhstan)
- [Honduras](https://apptail.io/app/my-optus-rcc/honduras)
- [Luxembourg](https://apptail.io/app/my-optus-rcc/luxembourg)
- [Cyprus](https://apptail.io/app/my-optus-rcc/cyprus)
- [Belarus](https://apptail.io/app/my-optus-rcc/belarus)
- [Uzbekistan](https://apptail.io/app/my-optus-rcc/uzbekistan)
- [Dominican Republic](https://apptail.io/app/my-optus-rcc/dominican-republic)

---

## About AppTail

[AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends.

- [Search Apps](https://apptail.io)
- [Top Charts](https://apptail.io/top-iphone-apps)
- [Sign Up for Full Access](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=footer)

*Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*