Description

The My Optus App is the easiest way for customers to manage all of their services, experience the Optus Living Network and get support when you need it.
* Take control of your connection 
View your network performance, pause your internet, up your data for a day, or turbocharge your home internet speed and more with just a couple of taps
* SubHub
 View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus
* Shopping experience
 Making it even easier to shop and buy with us
* Messaging 
Access 24/7 support at your fingertips
* Payments made easier
 Make fast, secure and easy payments
* Not an Optus customer? 
You can still download My Optus App to experience the Optus network and shop our latest deals

Help & Support:
https://optus.com.au/support
Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy

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User Rating

4.46 out of 5

1,075 ratings in United States

5 star

791

4 star

142

3 star

2 star

1 star

Ratings History

My Optus Installs

Last 30 days

0

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My Optus Revenue

Last 30 days

$0

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My Optus Reviews

Glitchy and bad

The buttons are glitchy and it can never process my cards when I’m trying to select a subscription. Support is terrible especially the message support. Totally useless.

Can’t register account

I am sent on a never ending loop to register my account. They have me enter my email and birthday to send a registration link so I can create a password, but when I click the registration link in my email all it does is send me back to enter my email and birthday again. I’ve tried it 4 times and never get to setting up a password. Which is required to view my bill. 🤦🏾‍♀️ Just awful.

Do NOT get Optus!

First, I had to go to the store to recharge my account - no way it would recharge, even when on chat with customer service. At the store, they could only offer a different, rotating plan, which I did not want since I only needed it for one more week! Since I had no other option, I got it and now I CANNOT CANCEL IT!!!!! Can’t get hold of them online, by phone or on the app! Horrible service! I repeat: do not get Optus. Try Vodaphone instead. I will next time.

Optus lies to its customers

I’ve been repeatedly lied to by Optus “Customer Service”. Do yourself a favor and avoid them.

Daily usage breakdown does not work on the app

I’m not happy bc the usage breakdown does. It work on the app. It would be helpful to know how I am using all my data as my data just uses up a lot in one day all of the sudden…

Unreliable support

App says 24/7 chat function but there aren’t any agents servicing requests at night. People can have phone issues at all hours. Terrible service.

Does not work

Updated to the latest version and now it doesn’t work. Awesome.

Hurt

Emotional

Used while I was in Australia

Service was slow. Reasoned why I’m giving this the lowest rating is because I canceled through the app as I was departing the country and they’re still trying to charge me.

Broken release, past versions pretty good

Past versions of this app I have worked quite well for me, however, this one crashes and locks out with the screen claiming that they are “trying to improve service”, rather than providing an honest error message when attempting to check data usage.

Store Rankings

Ranking History

App Ranking History not available yet

Category Rankings

Chart	Category	Rank
Top Free	Australia Utilities	9
Top Free	New Zealand Utilities	45
Top Free	Australia	102
Top Free	Ireland Utilities	114
Top Free	Singapore Utilities	229

View All (13)

Name

Service NSW

Digital licences and more

myGov

Australian Government

Everyday Mobile (Woolworths)

Manage your mobile phone plan

Origin: Power Gas Internet LPG

Service Victoria

My Telstra

My Telstra: Making it easier

amaysim

manage your amaysim plan

AGL

Energy, internet, mobile

ALDImobile

Provided by MEDIONmobile

Lebara

Lebara Australia

App Info

Last updated

1 hour ago

My Optus

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