sh
kill urself
1.78 out of 5
727 ratings in Singapore
kill urself
Lousy system with lots of bugs and problem, customer service team can’t do much to help, back office useless nobody there to solve the problem what they can do is escalate the issue to relavent department. Relevant department won’t get back to you fast I have been waiting since 2 months ago. When they get back to me what they said are just in back in Singapore already for roaming issue I’ll need to be in overseas so that they can investigate with the local telco. But since 2 months I have been travelling to Hong Kong, France, Malaysia, US, Japan, India, China, Australia and Italy. All these places are covered until SuperRoam Max which is the plan that I took. They still continue charging me without solve the problem. I have no roaming for 2 months. They can’t even solve such a simple problem what else they can do? I’m so so regret to change to this telco. If you all do not wan to have the same bad experience or any other problem please think twice. Don’t change for the sake of cheaper. Yes cheaper, but the products and service that you get are cheapest. Firstly, When plot in to Simba already submitted my credit card for monthly payment. Simba didn’t capture so at the end of the month they cut my line off and I have to go online browser Simba web to put in details. When it is done it took few days to process. Once the line is back they gave me a wrong plan which is 100gb and 1gb roaming which is and wrong plan that I took. But still charged me for $25. Website and app somehow showing I was having SuperRoam max plan but the total roaming that I got was 1gb. That was really weird and the system is really lousy. Such a failure issue can be happened. Secondly when they change back to the 10gb plan I can’t use it at all when I’m in those covered countries. 10gb/10gb still until today since 2 months ago. Visited brunch they said can’t do much only the max they can do is change physical sim and escalate the issue. Emailed to Simba support department through the website they also said the same thing already escalate to relevant department and they will update me. So the problem keep cycling. For 2 months and still counting. And now in Singapore already they are giving me another problem, no connection for local data and line. No one in this telco company can solve the problem and all are useless in the company. Nobody have the authority to take the responsibility to help you to solve your problem. Really worst telco in the whole world. Yes you didn’t see wrongly.
Scam
Why your ui n ux do NOT use ncludw APPLE PAY !??? Pls include so that it can expedite securely via Apple Pay! Which is most preferred payment mode! It is unacceptable that SIMBA do not include Apple Pay! As more than a billion users n in sg many Apple users! This will only make it painless n easy n great payment process for hr mobile users ! Also yr network despite being post paid always bar user n gotta keep topping up ! Is super inconvenient n negative experience too! I will NOT recommend simba is such a painful negative experience paying bills!
Heartfelt empathy to Simba for having to live with a 2/5 star rating branded forever on their forehead. So much suffering - what is to be done?
The 5G speed is almost like 3G speeds. The signal coverage is always mostly at 1-2 bars. 3 only if you are VERY lucky for that small sweet spot that you’re at. 4G is like almost nonexistent. Literally like almost completely NO internet connection. Please improve your coverage and internet speeds!
Never use SIMBA. Worst Telco ever. Even when you are in the open, there isnt any signal. Sometimes when my friend want to call me, they say my phone is uncontactable. I changed to iPhone 15 and the signal problem still persist. NEVER USE SIMBA.
On login screen, after entering phone number and tapping the button, it shows Unexpected error. Also, why keep logging me out anyway?
GET YOUR ACT TOGETHER SIMBA!!
I finished using my mobile data so I renewed my plan to 200 GB.. After two days, I got one email which its saids I payed and it should work.. The mobile data did not work
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Top Free
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4
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Top Free
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62
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Top Free
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127
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