---
title: "My TELUS - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you.  E"
---

# My TELUS — United States
> Manage your services in a snap

![My TELUS App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/41/5d/68/415d6876-54bc-6101-b39b-9c3af6777258/AppIcon-0-0-1x_U007ephone-0-1-85-220.png/434x0w.png)

**Developer:** [TELUS Communications](https://apptail.io/developer/telus-communications-hLR) (Canada)
**Category:** Utilities
**Rating:** 1.8/5 (57 ratings)
**Price:** Free
**Bundle ID:** com.telus.myaccount
**Store:** Apple App Store
**Country:** United States
**Version:** 5.7.0 (released 2026-04-09)
**Original Release:** 2012-07-30
**Languages:** English, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek (modern), Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Maltese, Norwegian Bokmål, Norwegian Nynorsk, Polish, Portuguese, Romanian, Russian, Chinese, Slovak, Slovenian, Spanish, Swedish, Turkish, Turkmen, Vietnamese

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id543953973)
**AppTail Page:** [https://apptail.io/app/my-telus-UrK/united-states](https://apptail.io/app/my-telus-UrK/united-states)

## My TELUS Description
With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you.

Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go.
 
Easily access your account to:
Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments
Check account balances
Update your profile
Learn about special offers and rewards 

Mobility customers can: 
Monitor monthly data, text and voice usage with Siri Shortcuts
Download and view past bills
Set data limits and turn overage protection on or off
Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass

Home Services customers can: 
Upgrade internet plan
Monitor data usage
Easily manage Pik TV and Optik TV channels, theme packs and premium selections
Manage Wi-Fi

Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.

Please note: 
My TELUS requires iOS 13.0 or later. 
Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.  
My TELUS is optimized for iPhone.

## My TELUS Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/ed/55/20/ed5520ab-e894-dc8f-6bc3-3758b8cc237a/a56fb1a9-bc6e-4d57-9e76-fae585582aa3_4.jpg/640x960.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/9d/6b/6b/9d6b6b79-664c-f939-f79a-a422917da8fe/92f59247-8f78-4c0b-86c3-7d9eb0fb7c05_2.jpg/640x960.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/6c/57/0d/6c570dc3-14dc-8fe7-c8a3-9871ef1a92da/bfd5e1a2-48ae-4f9f-a02c-87600d671d8e_1.jpg/640x960.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/a5/6c/4f/a56c4f25-bcc5-2a15-7135-96de97f8a62a/b96879d5-0582-4d0b-a45b-7714e91ed9cd_5.jpg/640x960.png)

## My TELUS Rating Breakdown in United States
- 5 stars: 8 (14%)
- 4 stars: 0 (0%)
- 3 stars: 4 (7%)
- 2 stars: 4 (7%)
- 1 stars: 41 (72%)

## My TELUS Reviews in United States

### *---- "can’t login"
keeps saying password is incorrect even after multiple resets. works on telus website
-- zephyr707, 2025-04-17

### *---- "Flawed security"
How is it possible that TELUS only responds to potential security breaches and fraud from 9-5 M-F? How can a company marketing online fraud protection be so negligent at dealing with potential breaches for their customers
-- mc123myc, 2025-03-09

### *---- "Very bad app"
The interface navigation and order synchronization are terrible. There’s no logical way to rate this app.

I had a super bad experience with this app on my iPhone 15 Pro Max up to version 16.

I won’t be using this app again.
-- RizoGj, 2025-02-10

### *---- "Don’t go with Telus"
- You can’t easily switch which Apple Watch is linked to your smartwatch plan via the watch settings or the app, as they hope you’ll open a new plan.

- You can’t use Wi-Fi calling outside Canada because they hope you’ll pay the roaming fee.

- If you have multiple lines in your account, they can’t have their own outbound caller ID, and all outbound calls will display the name of the account holder.

- Their call center is located in other countries, which makes communication difficult. Their agents have poor communication skills, lack comprehensive documentation, and have a poorly designed backend.

- Their coverage and speed are abysmal.

I could continue listing issues, but I suggest you consider a different service that prioritizes customer satisfaction.
-- bu_bull, 2024-12-13

### ***** "Experience has improved"
I use it to monitor my utilities pay bills and experience has greatly improved!
-- YogE5, 2024-08-30

### *---- "STOP REMOVING FEATURES"
You removed the ability to have call forwarding on my plan in the app. Ridiculous. Now it’s a 30 minute phone call. 

This is in addition to the inability to report service outages without another 30 minute phone call. 

Your goal is to get people to not contact you and not support your customers. For being an enterprise company that’s not going to work. 

I’m not paying this month for continuously worse service. There’s way better and more reliable providers and this was the final straw. 

Get it together-you do an excellent job of making people hate you.
-- WKL5645, 2024-08-07

### *---- "ANNOYING UPDATE"
Annoying REPETITIVE update
-- T-666/FKFAPPLE, 2024-08-01

### *---- "Should rate no stars!"
Poorest of poor service of all providers. Incompetent customer service if you get through to them after long wait times. Overcharges on billing. Need I say more. Take your business to someone who actually cares about you and not just profit.
-- Crappy TELUS, 2024-04-05

### *---- "Trash apps"
flash out since 17.2 , updated version made it worse than before. also firber never over 450mbs, this is Fraud.
-- Teo the Code, 2024-01-31

### *---- "Worst company in the universe"
Bad communication, excessive billing, infinite time to speak to someone 
Incompetent people 
How do they continue to do business is a mystery
-- Bobiux, 2023-12-06

### *---- "Horrible app, unethical business practices"
The app never loads. I can never get to reviewing my usage. I think they purposely do this so that we can never change our plans.  Someone needs to file a lawsuit. These guys earn so much money and I doubt that folks can’t even afford good tech team. Less than 2 star app! The team behind this should be fired.
-- Sandy12092, 2023-11-02

### *---- "Freezes"
Freezes, slow pages don’t load , on iphone 11. not good since security is integrated with web version
-- Monro808, 2023-08-19

### *---- "Telus please do better"
Telus please get your stuff together please. The app usually doesn’t work. Pages are down information isn’t correct. You manage a tele communication business you should be able to communicate better. After 3 years overseas I gotta say that telus is extremely behind even in the most basic aspects of what’s expected of a company
-- NotAnArchitect, 2023-08-13

### *---- "Once you sign up for a trial, you’ll NEVER able to cancel it"
Crap service, I tried 20 times to cancel my add-on trial service and ALWAYS fails
I still getting billed for the service I don’t use
Totally crap
-- JesuisClara_, 2023-05-16

### *---- "Almost nothing works"
I cannot top up my prepaid account, change my plan, my current balance shows up as $0, and the price of my current plan shows my current balance. It does show my data usage
-- Branyckel, 2022-12-22

### *---- "0/5"
would give less if i could 😂 website makes customer support access super difficult then redirects you to the app saying it’s easier but any attempt at contacting support through the app brings up an error message and offers no solutions.
-- kmjmb, 2022-11-29

### *---- "Barely functional"
The fact that such a large company can have such a bad app is a testament to corporate incompetence!
-- Drossi21, 2022-10-22

### *---- "Horrible Experience"
Several services in the app tend to go “something went wrong” and no further explanation or solutions, and my prepaid account itself is way confusing than it should with the app. I might have to switch carrier since I find it quite difficult to navigate myself in the app.
-- Ceric Ehen, 2022-08-25

### *---- "Useless so far"
Tried multiple times to get the app to recognize my login credentials but all I get is “Oops, Something went wrong”.
-- Fi02, 2022-08-09

[View all My TELUS reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)


## My TELUS Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | Canada | Utilities | #8 |
| Top Free | Canada | Overall | #108 |

## My TELUS Discovered Keywords
- telus smart home
- my telus

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## My TELUS Available In
- [Canada](https://apptail.io/app/my-telus-UrK/canada)
- [United States](https://apptail.io/app/my-telus-UrK/united-states)
- [India](https://apptail.io/app/my-telus-UrK/india)
- [Mexico](https://apptail.io/app/my-telus-UrK/mexico)
- [Australia](https://apptail.io/app/my-telus-UrK/australia)
- [Philippines](https://apptail.io/app/my-telus-UrK/philippines)

---

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