Poorest of poor service of all providers. Incompetent customer service if you get through to them after long wait times. Overcharges on billing. Need I say more. Take your business to someone who actually cares about you and not just profit.

flash out since 17.2 , updated version made it worse than before. also firber never over 450mbs, this is Fraud.

Bad communication, excessive billing, infinite time to speak to someone Incompetent people How do they continue to do business is a mystery

The app never loads. I can never get to reviewing my usage. I think they purposely do this so that we can never change our plans. Someone needs to file a lawsuit. These guys earn so much money and I doubt that folks can’t even afford good tech team. Less than 2 star app! The team behind this should be fired.

Freezes, slow pages don’t load , on iphone 11. not good since security is integrated with web version

Telus please get your stuff together please. The app usually doesn’t work. Pages are down information isn’t correct. You manage a tele communication business you should be able to communicate better. After 3 years overseas I gotta say that telus is extremely behind even in the most basic aspects of what’s expected of a company

Crap service, I tried 20 times to cancel my add-on trial service and ALWAYS fails I still getting billed for the service I don’t use Totally crap

I cannot top up my prepaid account, change my plan, my current balance shows up as $0, and the price of my current plan shows my current balance. It does show my data usage

would give less if i could 😂 website makes customer support access super difficult then redirects you to the app saying it’s easier but any attempt at contacting support through the app brings up an error message and offers no solutions.

The fact that such a large company can have such a bad app is a testament to corporate incompetence!