My Virgin Media Account
Manage broadband, TV & mobile
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Description

If you’re a Virgin Media customer, download the My Virgin Media app to make managing your broadband, TV, and home phone accounts smoother and easier. In a few simple taps control your account from the palm of your hand, wherever and whenever you like.
You’ll be able to:
- Check your broadband, TV and home phone package details
- See your latest bill amount, plus view previous bills and download them as PDFs
- Manage your Direct Debit details and make a payment
- Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home
- Check order or appointment details easily
- Find your account number and area reference quickly
- Explore exclusive offers and rewards with Priority from O2

Need a helping hand?
Broadband, TV and home phone customers can also tap to see relevant topics and conversations on the Virgin Media Community.
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Screenshots

User Rating

4.63 out of 5

87,566 ratings in United Kingdom

5 star
64,788
4 star
16,528
3 star
4,021
2 star
739
1 star
1,490

Ratings History

Reviews

Useless

kristijaaaaan on

Most useless app ever, never works never lets me log in does not even let me select log in. Been like this for months.

Michael bennion

Mcb2cv on

My bill is far to much you are charging for land line I don’t have one trued for nearly one hour to get through no luck could you ring me to explain 171£ Thank you

Damn you and your packages

Switching to Just Eat on

I’d like to give you 0 but that’s not possible so I’ll give you a one.

Worst network provider I ever used

AThk1230 on

I have been living in three different countries with more than 6 to 7 different network providers, Virgin Media is by far the worst I have ever used. The network is super unstable, connected with strong wifi but no internet access on random devices all the time. And the app does nothing but restart the network but with no improvement at all. The help centre is another nightmare, the staff will always tell you to restart or reset the network despite I already told them I have done that multiple times and have contacted them with the same issue before. If any of you thinking of using Virgin Media, reconsider it before it's too late.

Cannot login unless I turn on iCloud keychain

dsz_jungle on

Their QA were too lazy to test login methods. Login only work if I enable icloud keychain and make passphrases work via keychain as "that's what they had enabled at that time". I want neither because of my own privacy concerns. This is bad planning and bad development, and through this I'm forced to always log in from a desktop machine. I cannot use the app. At all. Just because I don't want to vendor lock-in myself to iCloud keychain. You are all in the wrong: if someone knows their own password, be flexible about the second log in factor because this is ridiculous!

Cancelling virgin media

Daniel dmello on

The worst nightmare it is very difficult to get rid of them I was willing to pay the full amount what was left in the contract, they said I will have to pay extra just coz your paying early and cancelling the service, virgin media stop looting people, guys stay away from virgin media

No good at all

Ben Sheerman on

a practically fraudulent company, in which when you ask for a service and the high prices are expensive, everything is fine. but when you want to get out of it it is practically a nightmare in which you will have to make many calls, they will hang up on you repeatedly, and they will put a thousand obstacles in place so that in the end you get annoyed and continue paying the very high prices they have compared to the competition.

Landscape View

michael sheehy on

Can you possibly make this app run in landscape for iPads please You said this was a good idea when I originally sent it. Could this be developed Michael

App keep crashing

Stingoakley on

Try to upgrade my contact but app keep say oop please try again later

Virgin Media app

IMLONGEY on

I downloaded this app. I am unable to sign in to my account using email and password just doesn’t work.

Store Rankings

Ranking History

Category Rankings

Chart
Category
Rank
Top Free
24
Top Free
287

Keywords

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Revenue and Downloads

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App Info

Category
Utilities
Languages
English
Recent version
24.2.1 (2 months ago )
Released on
Jun 3, 2013 (11 years ago )
Last updated
1 month ago