---
title: "My Virgin Media App - Reviews, Revenue and Downloads in Ireland | Apple App Store"
description: "My Virgin Media is an all-in-one mobile app designed to give you full control over your Virgin Media products and services. Whether you're a broadband, TV or mobile customer, the app is the handiest w"
---

# My Virgin Media App — Ireland

![My Virgin Media App App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/24/e7/f4/24e7f40c-2ae1-6db1-b71d-6c78ca505e5f/AppIcon-0-0-1x_U007emarketing-0-7-0-85-220.png/434x0w.png)

**Developer:** [Virgin Media Ireland](https://apptail.io/developer/virgin-media-ireland-Caxd) (Ireland)
**Category:** Utilities
**Rating:** 4.2/5 (1,452 ratings)
**Price:** Free
**Bundle ID:** ie.virginmedia.vmiemobileapp
**Store:** Apple App Store
**Country:** Ireland
**Version:** 1.3.45 (released 2026-05-11)
**Original Release:** 2024-02-08
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/ie/app/app/id6462645390)
**AppTail Page:** [https://apptail.io/app/my-virgin-media-app-Uakp/ireland](https://apptail.io/app/my-virgin-media-app-Uakp/ireland)

## My Virgin Media App Description
My Virgin Media is an all-in-one mobile app designed to give you full control over your Virgin Media products and services. Whether you're a broadband, TV or mobile customer, the app is the handiest way to manage your connectivity and your account, at home or on the move. It's tailored for you, giving you quick access to your account when you need it, keeping you in the loop with updates, exclusive offers and upgrades. From paying bills and installing new devices, to optimising your WiFi and keeping tabs on your usage, the power is in your pocket.



Key Features:



Account and Profiles:

· My Account: Manage your devices, app permissions, privacy settings, and view app policies.

· Add, Edit, Remove Profiles: Create, update, or remove profiles for different family members.

· Assign Devices: Allocate devices to specific profiles.

· Pause and Resume Connectivity: Control internet access for individual profiles.



Home Screen: Stay updated with your account balances, billing details, and product overviews from your personalised home screen.


Manage Connectivity:

· Home Scan: Troubleshoot any connection issues by scanning and managing your WiFi in real time.

· Manage Devices: Oversee your kids access and pause or resume connectivity for individual devices.

· WiFi Details: Easily manage your primary and guest WiFi networks.

· Track my usage: Gain insights into your usage within the app.


Billing:

· Payments: Make payments in-app or set up a direct debit, so it’s automatically sorted next time.

· Tracking: Track payment history and upcoming charges, so you always know exactly where you stand.

· My Bills: Bills are a breeze in My Virgin Media app! View your bills anytime or download a bill for reference


Support:

· Self-Install: Receive self-installation guidance and simple step-by-step guides.

· Live Chat: Connect with live customer support for quick assistance.

· Support Topics: Access handy support categories and articles.

· New Orders: Track order status, including self-install equipment or technician visits.

· Service Appointments: Schedule and manage technician visits easily from within the app


Offers and Updates:

· Offers and Upgrades: Stay informed about exclusive offers, available upgrades, and content tailored to you.

· Pay-Per-View Events: Get notified about upcoming events.

· Push Notifications: Receive important updates and links directly within the app.


My Virgin Media app brings you a handy, user-friendly experience to easily manage your Virgin Media services, get live support, and find out about exclusive offers for you. So go for it! Download the app and simplify your Virgin Media experience today.

## My Virgin Media App Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/fd/57/c2/fd57c2c1-c182-aaae-ed27-020a15fb9e2e/b4f84a94-e2e5-4876-945d-235bc585392a_6.5inch_03_Home_1242x2688px.jpg/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/5e/50/4d/5e504dcb-826f-5cc8-d7ec-ceb4b2ada027/62038512-bfd2-4a90-bb18-c755bda2153a_6.5inch_04_Support_1242x2688px.jpg/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/4f/d5/ed/4fd5ed65-0f07-180e-4942-e24372fe5c3c/63c00466-749d-4d2a-b508-29e291d2a7e2_6.5inch_01_Billing_1242x2688px.jpg/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/d7/a3/62/d7a362b8-b10c-5491-8fc9-3cda95aad236/4501a1c2-add2-459b-81d1-cc46044b44c8_6.5inch_02_Chat_1242x2688px.jpg/1242x2688.png)

## My Virgin Media App Rating Breakdown in Ireland
- 5 stars: 1,033 (71%)
- 4 stars: 111 (8%)
- 3 stars: 49 (3%)
- 2 stars: 34 (2%)
- 1 stars: 225 (15%)

## My Virgin Media App Reviews in Ireland

### *---- "Rubbish"
This app is rubbish. I cannot access any information on what devices are on my network which I was able to do on the previous app. All I’m getting is there is a problem displaying your information please try later. Guess what? When I try later I get the same message
-- Assewrt, 2024-12-30

### *---- "Poor"
Really poor. For a media communication company they should get the basics right.
-- Brickman2020, 2024-12-09

### *---- "Worst Ever"
This app is the worst app I installed. Even if you already login it asks you login again or your account nunber on different pages. İt does not show any connected device. Even if i dont have internet due to general outage, it shows my connection running ok.
-- Ozzzg85, 2024-12-02

### *---- "I downloaded the app and my Wifi stopped working"
What a joke
-- Teacher from the Greyriver, 2024-10-31

### *---- "Useless"
Bill never populates in app. Need to sign in through a browser. Don’t know how this is still a thing. Be switching to Vodafone anyway since prices are insane
-- SirTryingHisBest, 2024-10-24

### *---- "App / online portal so poor"
App / online portal is so poor. Can't log in to customer account at all on a web portal. App log-in only possible after password is initially rejected, then you check "I'm not a robot" and try the same password - most of the time this results in a blank white screen. I want my 2023 statement but can't see bills past mid-2024, and can't download a statement for the year - let alone get access to 2023. Rang customer service to reset the account, which they did - still the same problem. Virgin is a technology company, lol! What a joke....
-- And Mc IRL, 2024-10-09

### *---- "Absolute rubbish"
Don’t waste your time!!!
-- Polk 124, 2024-09-19

### *---- "Doesn’t work"
Downloaded it logged in. Was directed to enter a 2FA code. 
At no stage did it allow you to setup 2fA , so can’t use the app
-- brianmagee, 2024-09-17

### *---- "Liars!"
I was offered a €15 a month mobile plan to go along with my broadband account. I was already paying €15 a month with Three but it was prepay and said it would be handier to go on bill with Virgin if it’s the same price. They told me to ring them and put the Mobile account onto the Broadband account once the Broadband goes live.

 So I rang them to tell them this and they tell me that it’s only €15 a month if you get TWO sim’s, if not it’s €20 a month. The sales agent I was on the first time NEVER mentioned this because I obviously would not have gone through with it otherwise. They completely LIED to me and I’m now canceling my broadband with them as well as my mobile account. As I’m sorry, but I do not want to be giving money to a company that lies to it’s customers!
-- So BMW, 2024-09-03

### *---- "Not good enough"
App doesn’t work properly showing lots of bugs. I was never able to access my billing history or even check which devices are connected to my broadband. It definitely need updates to start being decent
-- rGomiero, 2024-08-21

### *---- "Joke"
Nearly as bad as the staff
-- bigstaci, 2024-08-17

### ***-- "Usage?"
The app is overall not too bad but it would be nice to have under eye the usage of data, especially when you are roaming and need to stay within the limit.
Please add this feature ASAP
-- antoland92, 2024-08-16

### **--- "Doesn’t seem to show outages"
Had 2 long outages today, both lasting several hours. Website guides you to this app to see updates on any outages or service interruptions but according to the app it was telling me my service was running fine with no issue (despite the red light that’s been flashing on my modem all afternoon due to no internet connection).  After a long wait on hold to the helpline it was confirmed there was a fault in the area by a staff member, so not all fine like the app indicates.
-- Bradmc76, 2024-08-07

### **--- "Needs Work"
Pro: App quickly shows my services and provides quick access to billing info and support.

Con: Router management does not work properly. Examples are as follows:
- Router consistently shows as “not connected”, despite being connected to WiFi. 
- This problem started after setting a location for the router (e.g., “Living”), which cannot be undone and cannot be changed on the website.
- Custom locations cannot be applied to the router. It’s possible to create a custom location, but the app greys out whenever I try to apply it.
- Device types (e.g., phone, access point) cannot be easily changed. The app needs to be fully closed and restarted to apply each change of device type. Even then, it doesn’t always work.
-- RN_IRL, 2024-08-03

### *---- "Terrible"
Can’t get password or registered email to be accepted on app.
-- Ballea, 2024-07-27

### *---- "My Virgin Media app"
White screen appears after entering login details.
-- Stanley Kubrick 1969, 2024-07-25

### ***** "Very efficient"
Very useful app
-- Grian🫶🏼, 2024-07-17

### *---- "Rubbish"
Billing page is not working
-- Abdel2105, 2024-07-16

### *---- "Won’t load connected devices page"
As above when you attempt to see connected devices a blank white page appears. Cannot get out of it. Have to force close the app
-- parking police, 2024-06-29

### *---- "2 step verification doesn’t work"
What’s the point if you can’t past sign in?
-- obriencnr, 2024-06-24

[View all My Virgin Media App reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)


## My Virgin Media App Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | Ireland | Utilities | #16 |
| Top Free | Ireland | Overall | #197 |

## My Virgin Media App Discovered Keywords
- my virgin media app

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---

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