There is. Facial Recognition toggle but it doesn’t do anything. I haven’t tried enough of the app to know if the other reported problems are real but I assume they are.

According to the App Store, this app was [finally] updated four days ago after a year of neglect (it’s currently March 2024), and despite the option to use Face ID still appearing in the app settings, it doesn’t work. The app also doesn’t identify itself to password managers, so it’s a pain to log into. Please make it user-friendly… if that means hiring a developer who knows what they’re doing, please do that. It’s 2024…

Does not accept my Secure Access WA login info. I cannot login to this app.

Am I biased.. because I’m an employee?? Yes.. lolol but we deserve more than 1 star 😭 Navia is a family owned company that has been around for a very long time. The company has good values and treats employees well ♥️ our developers and all departments work very hard to provide for our participants/customers. I’ve never worked a job before that had managers who are willing to work with you if you’re struggling with things like your metrics. I can’t speak for employees on other teams, but my manager has been amazing! All the upper management that I’m under has been. (I know this review should be on something like Glassdoor, Indeed, etc. lolol but I feel like it’s important for participants to know 🤣 because a lot of the app reviews are regarding our CS team) At most CS jobs, if you struggle one week or have an off day, most leadership will just scold you.. or micromanage.. or go on a power trip and talk down to you like you’re 🗑️. I’ve actually never worked a ‘customer service’ job that WASN'T that way. Not at Navia 🥺 you truly feel those ‘family owned’ values and I’ve just really appreciated it while working here!! Advocating for and educating our participants is HUGE in this position. And I really feel like we do our absolute best to do so. Of course, we’re dealing with tax-free funds and IRS regulations.. so there are going to be scenarios where we have to deliver bad news to people.. it’s 100% what I dislike most about this job.. and I wish people would know that it’s just as painful for us as it is for you 😭 Okay anyways.. lol again, this might not be the best place for this review 🤣 but I know all our departments work very hard! That goes for our Tech team/app developers as well. I feel like some of these reviews just aren’t warranted 🥲 if you’re having login troubles- give CS a call!! ♥️ (seems like most reviews mention login trouble) I’ve never received a call where I couldn’t get somebody logged in! We’re always happy to help and that’s def gotta be our most common call 🥰 it’s the most common, and the easiest!

Normally the team is fine, but have been waiting almost 10 days for a transit approval claim

My company offers an HSA through Navia. This app is missing basic features. There’s not even a way to simply review my account balance.

The app is a clumsy android port that uses custom widgets. The custom date scroller overlaps with the swipe-up zone at the bottom of the phone screen and is very difficult to use. Every dropdown selected opens a modal popup instead of a dropdown list. The app makes me enter my name every single time I file a claim, offering neither a dropdown to choose from known covered parties, nor to remember my name between claims. If you proceed to try Submit without the upload having finished, you’ll receive a weird unhelpful error rather than the app disabling the button disabled until upload completes. The app doesn’t appear in the Share menu for photos I’ve taken of receipts on my phone.

Several attempts to submit claim. Not working. Says Error… need to attach supporting document, despite seeing the doc I attached multiple times. Extremely frustrated.

What is the point of this app if there is literally nothing, I can do on it. I go to the main page and there’s it’s blank. It just says my name and nothing else there’s no option to click anything.

When the app request for the itemized bill or EOB, after submitting it and filing be claim. The app doesn’t show the submitted info so it always results a denial. Making me do extra steps to submit to the denial by appealing and I even took screenshots as proof that I did submit the ITM along with the claim. I haven’t used the app since.