---
title: "MyNeato - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Now there’s a more intelligent way to clean your floors. With the Neato app and a Neato Botvac Connected series robot, you can control home cleaning from anywhere:   • Start, stop, or pause cleaning e"
---

# MyNeato — United States
> Neato robot vacuum app

![MyNeato App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple116/v4/f9/f2/71/f9f271c1-5a51-897c-5d0a-c45561841a10/AppIcon-0-0-1x_U007emarketing-0-10-0-85-220.png/434x0w.png)

**Developer:** [NEATO ROBOTICS](https://apptail.io/developer/neato-robotics-DTab) (China)
**Category:** Lifestyle
**Rating:** 1.8/5 (244 ratings)
**Price:** Free
**Bundle ID:** com.neatorobotics.neatoV3
**Store:** Apple App Store
**Country:** United States
**Version:** 1.5.11 (released 2023-11-29)
**Original Release:** 2021-03-23
**Languages:** Swedish, Danish, English, French, Chinese, Italian, Japanese, Dutch, Portuguese, Spanish, German

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1517077352)
**AppTail Page:** [https://apptail.io/app/myneato-Scsc/united-states](https://apptail.io/app/myneato-Scsc/united-states)

## MyNeato Description
Now there’s a more intelligent way to clean your floors. With the Neato app and a Neato Botvac Connected series robot, you can control home cleaning from anywhere:
 
• Start, stop, or pause cleaning even when you’re away from home.
• Receive notifications about the status of your robot.
• Set a regular schedule for daily cleaning of an entire level of your home.
• Run the Neato app on multiple devices.
• Access a cleaning summary that shows where your Neato robot has cleaned.

## MyNeato Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple126/v4/e6/58/64/e65864e4-bee6-1453-3558-e347001d3273/cfbc2325-4194-4992-a663-cc4d18817477_Clean_English.jpg/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple126/v4/aa/69/83/aa6983fa-4817-1fd5-7a4a-b4c26911a03b/acbebf6e-7221-45a7-b3d0-2eaa08beb10a_Schedule_English.jpg/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple116/v4/f9/93/7c/f9937c1e-0cc9-c4d0-4990-76a4eb3ed960/c8c5c3ba-c642-4805-a39e-682f2e365c57_Setup_English.jpg/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple126/v4/ba/46/20/ba4620f2-786a-822d-3f57-d9d4657f5f6d/fc4c0a67-ef5f-4685-b41b-a458031b61ba_Support_English.jpg/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/Purple126/v4/cd/e3/ec/cde3ec99-ca68-af5b-71e7-a84daf77a5b0/a05cf207-e62f-4f0e-94ec-207c0ebd22e2_Zones_English.jpg/1242x2688.png)

## MyNeato Rating Breakdown in United States
- 5 stars: 29 (12%)
- 4 stars: 11 (5%)
- 3 stars: 18 (7%)
- 2 stars: 17 (7%)
- 1 stars: 169 (69%)

## MyNeato Reviews in United States

### *---- "D8"
App doesn’t work. I can’t connect to the vac.
-- RoboGW, 2024-06-08

### *---- "App Issues"
This app stinks - one minute it recognizes my account, then the next it doesn’t. Tried to creat a new routine by selecting the plus sign, then after entry and trying to save, it says the routine does not exist - of course it doesn’t exist, I don’t was in process of creating a new routine. And good luck with asking for help within the app - 24/7 service does not mean 24/7; not even the answer bot is available. So I have a useless but $$$ Neato vacuum now.
-- Not a Neato Fan, 2024-04-24

### *---- "Problems problems and more problems"
Give it away to someone that may need a manual vacuum cleaner
-- managedcar, 2024-04-08

### ***** "Neato"
I love my Neato so much! I use it for my room everyday to make sure my room is clean. I haven’t had any major issues with it but the only issue is that it can’t find its charging base which is fine. Other than that problem I think my Neato is amazing!
-- Ash_Unknown, 2024-03-23

### *---- "Awful Support"
Have two D9 units. These do not connect to WiFi network. Have sent support request for 3 successive days with no response. Terrible customer service. I’ve had units for 3 years, but these replacements are absolutely horrible. Would not purchase again.
-- Gsthom :), 2024-03-19

### *---- "Stopped working"
App no longer connects to online servers making it useless.
-- Vous side, 2024-03-03

### *---- "I see why they went out of business"
To bad, best carpet cleaning robot we have tried. Our 10 works great for awhile, like our 7 then the brain goes off and it chases it tell in a circle every time it gets to a corner. We have owned 3 and only our oldest 7 is still working. Ugh
-- Bober 22, 2024-03-02

### *---- "Won’t connect"
So there is no customer service to help and the app won’t connect to the vacuum. Brand new D9. So disappointing because previous version was wonderful. My router recognizes and shows the vacuum connected and the vacuum says connection verified but the app won’t recognize it and move on to the next step in setup. Vacuum won’t work without app!  So what to do but return it?  Ridiculous and frustrating!
-- Ksdrf, 2024-02-28

### *---- "No support"
I’ve been trying for days to get through to support via the in-app chat. The AI bot tells me no one is home. No one gets back to you.

Reading the support page online, it looks like the botvac can’t use a WiFi password with special characters… why? Why do you want me to make my password less secure when the old app and old vacuum did just fine?

My old Neato works great, but so far this version is an expensive waste of time.
-- Det lille smil, 2024-02-26

### *---- "Unable to connect new D8."
There’s no one you can call or text. The only way of communication with tech support is email. They simply ignore new tickets and never reply after initial email with useless troubleshooting steps. After several weeks of waiting for tech support to come up with the solution, they simply stated that they know about the connecting issue and there is no ETA on the fix. As of right now, I am not able to return or use my brand new D8. Choose a different brand. Do not buy neato.
-- awdplanet, 2024-01-30

### ***-- "I have more than 1 Robot Vacuum"
Still waiting for the ability to have control over more than one of the exact same model.  Incredible vacuum and I have 4 Neato units.  Just disappointed in the app getting updated with this common feature.
-- Live2Pass, 2024-01-19

### *---- "A complete waste of time and money"
Purchased a D9 this evening, $499.99 and 2 hours later I have a piece of trash littering my laundry room…my systems engineer husband tried every tip he could find on the internet to get the app, robot to connect…and NOTHING…just two hours of beeping.  This will be returned tomorrow and I’ll buy another Roomba.  Hire a competent developer and fix your app…after all you are supposed to support for 5 years according to your press release from November 2023.
-- Twinkletoes0503, 2024-01-18

### *---- "Uselesss"
This app is the worst. Robot won't pair. And without phone connection the robot will not clean. Absolutely useless and a waste of your money.
-- surge3900, 2024-01-16

### *---- "The vacuum doesn’t connect"
There is a problem with the connection between the vacuum and the phones, I requested help and I’m been requesting for week, there is absolutely nobody in this company that even call back or answer the chat
-- Manuel Aponte Madrid, 2024-01-15

### *---- "Don’t buy this product"
The vac is great if it works. Just bought a new one for xmas and it won’t connect to the internet to setup, so can’t even run it manually. If you’re going to make a vacuum be app dependent, you have to fix your apps. Not surprised they’re going out of business.
-- dhsksndn, 2024-01-01

### *---- "Terrible"
After reading the many terrible reviews on here and after my own tech support nightmares, 2 things: 1) I am glad I was not the only one with issues 2) glad I switched to Roborock, it is vastly better. Vastly.
-- SikTwistedFreek, 2024-01-01

### *---- "What is wrong with this thing?"
I just downloaded this App for the D9 my son gave us for Christmas. Not only will it not complete pairing and setup. Why won’t it work? This is ridiculous!
-- AgentGentner, 2023-12-26

### ***** "The best it’s ever been"
Trust me, I am no neato fanboy, especially because they went out of business, but  with the last couple updates, my botvac has ran better than ever. The mapping, everything is just great. I really hope another robot vacuum company buys them up and continues the brand.
-- rooster_1969, 2023-12-22

### *---- "Message to Neato"
Please update this app so I can actually use my D8
-- Hanfondle, 2023-12-11

### *---- "Completely inoperable"
Purchased d9 and it is a paper weight, unable to connect out of the box and there is zero help from the company. I will be returning it.
-- Devinmoody, 2023-12-04

[View all MyNeato reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)



## MyNeato Discovered Keywords
- myneato
- neato

## Apps Similar to MyNeato
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## MyNeato Available In
- [United States](https://apptail.io/app/myneato-Scsc/united-states)
- [Germany](https://apptail.io/app/myneato-Scsc/germany)
- [France](https://apptail.io/app/myneato-Scsc/france)
- [Netherlands](https://apptail.io/app/myneato-Scsc/netherlands)
- [Italy](https://apptail.io/app/myneato-Scsc/italy)
- [Sweden](https://apptail.io/app/myneato-Scsc/sweden)
- [United Kingdom](https://apptail.io/app/myneato-Scsc/united-kingdom)
- [Finland](https://apptail.io/app/myneato-Scsc/finland)
- [Denmark](https://apptail.io/app/myneato-Scsc/denmark)
- [Canada](https://apptail.io/app/myneato-Scsc/canada)
- [Switzerland](https://apptail.io/app/myneato-Scsc/switzerland)
- [Austria](https://apptail.io/app/myneato-Scsc/austria)
- [Israel](https://apptail.io/app/myneato-Scsc/israel)
- [Norway](https://apptail.io/app/myneato-Scsc/norway)
- [Belgium](https://apptail.io/app/myneato-Scsc/belgium)
- [Ukraine](https://apptail.io/app/myneato-Scsc/ukraine)
- [Poland](https://apptail.io/app/myneato-Scsc/poland)
- [Czechia](https://apptail.io/app/myneato-Scsc/czechia)
- [Ireland](https://apptail.io/app/myneato-Scsc/ireland)
- [Spain](https://apptail.io/app/myneato-Scsc/spain)
- [Romania](https://apptail.io/app/myneato-Scsc/romania)
- [Russia](https://apptail.io/app/myneato-Scsc/russia)
- [Brazil](https://apptail.io/app/myneato-Scsc/brazil)
- [South Korea](https://apptail.io/app/myneato-Scsc/south-korea)
- [Hungary](https://apptail.io/app/myneato-Scsc/hungary)
- [Japan](https://apptail.io/app/myneato-Scsc/japan)
- [United Arab Emirates](https://apptail.io/app/myneato-Scsc/united-arab-emirates)
- [Argentina](https://apptail.io/app/myneato-Scsc/argentina)
- [Australia](https://apptail.io/app/myneato-Scsc/australia)
- [India](https://apptail.io/app/myneato-Scsc/india)
- [Lithuania](https://apptail.io/app/myneato-Scsc/lithuania)
- [Portugal](https://apptail.io/app/myneato-Scsc/portugal)
- [Thailand](https://apptail.io/app/myneato-Scsc/thailand)
- [Türkiye](https://apptail.io/app/myneato-Scsc/turkey)
- [Latvia](https://apptail.io/app/myneato-Scsc/latvia)
- [Malta](https://apptail.io/app/myneato-Scsc/malta)
- [Mexico](https://apptail.io/app/myneato-Scsc/mexico)
- [Malaysia](https://apptail.io/app/myneato-Scsc/malaysia)
- [Nigeria](https://apptail.io/app/myneato-Scsc/nigeria)
- [Hong Kong SAR China](https://apptail.io/app/myneato-Scsc/hong-kong)
- [Greece](https://apptail.io/app/myneato-Scsc/greece)
- [New Zealand](https://apptail.io/app/myneato-Scsc/new-zealand)
- [Peru](https://apptail.io/app/myneato-Scsc/peru)
- [Philippines](https://apptail.io/app/myneato-Scsc/philippines)
- [Pakistan](https://apptail.io/app/myneato-Scsc/pakistan)
- [Egypt](https://apptail.io/app/myneato-Scsc/egypt)
- [Chile](https://apptail.io/app/myneato-Scsc/chile)
- [Estonia](https://apptail.io/app/myneato-Scsc/estonia)
- [Ecuador](https://apptail.io/app/myneato-Scsc/ecuador)
- [Saudi Arabia](https://apptail.io/app/myneato-Scsc/saudi-arabia)
- [Dominican Republic](https://apptail.io/app/myneato-Scsc/dominican-republic)
- [Singapore](https://apptail.io/app/myneato-Scsc/singapore)
- [Slovenia](https://apptail.io/app/myneato-Scsc/slovenia)
- [Vietnam](https://apptail.io/app/myneato-Scsc/vietnam)
- [Tunisia](https://apptail.io/app/myneato-Scsc/tunisia)
- [South Africa](https://apptail.io/app/myneato-Scsc/south-africa)
- [Taiwan](https://apptail.io/app/myneato-Scsc/taiwan)
- [Indonesia](https://apptail.io/app/myneato-Scsc/indonesia)
- [Croatia](https://apptail.io/app/myneato-Scsc/croatia)
- [Colombia](https://apptail.io/app/myneato-Scsc/colombia)
- [Luxembourg](https://apptail.io/app/myneato-Scsc/luxembourg)

---

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