Troubleshooting
This app has basic functionality but when it comes to troubleshooting it lacks detail. I’ve tried to get my hearing aids to work with streaming music but still can’t get them to work.
myPhonak
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Description
The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.*
The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).
The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)
Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.
* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices
Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.
Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.
myPhonak can be used with:
Phonak Naída™ (Lumity)
Phonak CROS™ (Lumity)
Phonak Audéo Fit™ (Lumity)
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***
***Advanced Remote Control and Remote Support not available
Device compatibility:
iPhone 6s and newer running iOS Version 15.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility
Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.
IOS is a trademark of Cisco, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Always seek the advice of a doctor in addition to using this app and before making any medical decisions.
The app is only available in countries where the compatible hearing instruments have received official approval for distribution.
myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
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The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).
The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)
Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.
* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices
Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.
Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.
myPhonak can be used with:
Phonak Naída™ (Lumity)
Phonak CROS™ (Lumity)
Phonak Audéo Fit™ (Lumity)
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***
***Advanced Remote Control and Remote Support not available
Device compatibility:
iPhone 6s and newer running iOS Version 15.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility
Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.
IOS is a trademark of Cisco, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Always seek the advice of a doctor in addition to using this app and before making any medical decisions.
The app is only available in countries where the compatible hearing instruments have received official approval for distribution.
myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Screenshots
User Rating
4.33 out of 5
9,514 ratings in United Kingdom
5 star
6,252
4 star
1,654
3 star
725
2 star
293
1 star
590
Ratings History
Reviews
My hearing
I am at a dinner and finding it difficult to hear my next door friend at the table with all the noise around
Phonak
Sometimes it connects or then again it don’t! Or is it me?
No support!!!
One of my hearing aids isn’t working and I cannot get in touch with anyone !!! I have gone through all of the advice on your website/app and cannot get it fixed !!!!!’
Poor app
I could write a long or review but I won’t company know the issues just sort it out
Such an asset to my hearing
This is a brilliant piece kit, especially having so many helpful custom hearing adjustments, it has increased my hearing ability so much, these are the best hearing aids I have ever owned
Takes an age to connect
Fails to connect most of the time
Increasingly useless.
Sick to death of this bloody app. Have to reset almost daily. That’s on the days that it will even connect with my aids. Asked for help from tech guys as suggested by the audiologist, they told me to see the audiologist. Bought them specifically to use with my phone but the caller can’t hear me on the odd occasion when I can even answer. Total waste of money and support non existent . 🤬
Who’s responsibility?
I wrote a review 2 weeks ago but it hasn’t posted. My Phonak App does not work. My issue is that personal settings are not retained and it will default at key moments eg: when you are trying to communicate with someone and live a functioning life. My hearing aids are not faulty the App is. Multiple reviews all saying same thing for a year now. SO PHONAK WHEN ARE YOU GOING TO RECTIFY THIS? Name the date please NOT FIT FOR PURPOSE
Fine tuning, new programs don’t save.
The app would be fantastic if the adjustable/fine tuning programs actually save and stay on all day. Turning off my phones notifications is not a solution as I have missed important calls and messages. Please resolve this issue as it’s the only thing letting down the phonak brand.
Store Rankings
Ranking History
Category Rankings
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Top Free
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7
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Top Free
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11
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Top Free
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18
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Top Free
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21
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Top Free
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24
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Keywords
hearing screen,
hearing aid app,
widex,
hearing remote,
hearing aid,
my hearing remote,
hearing,
bernafon,
hearing aid lite,
phonak hearing aids
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App Info
- Category
- Medical
- Publisher
- Sonova AG
- Languages
- English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek (modern), Hebrew (modern), Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Chinese, Slovak, Slovene, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
- Recent version
- 6.7.0 (4 months ago )
- Released on
- Oct 4, 2019 (4 years ago )
- Also available in
- United States, United Kingdom, Germany, Canada, Sweden, France, Norway, Australia, Switzerland, Denmark, Netherlands, Belgium, Brazil, New Zealand, Austria, Spain, Italy, Japan, Israel, Turkey, India, Poland, Mexico, South Africa, Finland, Ireland, Hungary, Argentina, Russia, Saudi Arabia, Singapore, Taiwan, South Korea, Colombia, Czechia, Ecuador, United Arab Emirates, Hong Kong, Philippines, Kazakhstan, Greece, Romania, Peru, Malaysia, Portugal, Chile, Ukraine, Egypt, Lebanon, Pakistan, Kuwait, Thailand, Vietnam, Dominican Republic, Algeria, Indonesia, Nigeria, Azerbaijan, Belarus
- Last updated
- 2 weeks ago