This app is a mess. Do not trust the scheduling all the time. Be ready for false bus times and missing bus times as well. This app is great for not showing you all the buses available

I never write reviews. This is the worst travel app I’ve ever used. Impossible to use.

Why is the most recent schedule change not synced to the app yet? Notified people about it for weeks but can’t post it to the app? 122 still shows one time listed on its schedule, 7:30pm. Terrible app run by terrible company wish everyone would boycott

missed my bus because it told me the wrong gate

This App needs lots of improvement and imagination on how to make it user friendly, intuitive, and easy to use. Trying to figure out how to get back to my hotel was nothing but nightmare. Google was very helpful figuring out which bus number to take, but trying to figure out which level/gate number and door number was almost an impossible task. Not even seasoned bus riders were able to figure which gate we needed to take. Luckily after 20 minutes we found an employee that was able to decipher the crazy convoluted schedule.

App is garbage just like the port authority. Gates missing. Horrible.

Only reason I downloaded it was to see what gate a bus was at, and it doesn’t show that. The guy in the booth that has everything memorized is a million times better! 5 stars to him

The app was confusing and poorly designed. It was flaky, and text often wouldn’t fit where it was supposed to. Today, I launched it to check something. I told me I had to update some internal info in the app (not an App Store update), so I clicked update. It told me that failed and I could try again. Tried. Failed again. Repeat a few times. Force quit app. Launched it again. Now, it happily shows me there are no departures of any kind. No obvious way to get it to update its info. If this app didn’t verge on useless, I would uninstall and reinstall, but writing this review took up the time and energy I have to spare. And, maybe writing this review will save other people their own time. Save yourselves! Avoid this pile of garbage.

This app was great in the beginning but now at least 2-3 times a week does not work at all. I can’t see departure times or gates.

This app does not fulfill its sole purpose. It has completely bizarre gates for nearly all buses, like local buses supposedly being down in the basement level.