Nando's Australia

I was at the store at Nandos Rouse Hill and placed an order using the Nandos app and selected PayPal as the payment method. PayPal confirmed payment but the nandos app did not recognise it. I spoke to the store manager and she advised their system did not receive the order and asked me to try again. I tried again in front of her and PayPal charged my account a second time but again the app and the store system did not receive the order. The store manager then advised me that as the store did not receive the order and will not pick up the payment from PayPal, I’ll get my money back from PayPal. I then placed the order without the app using my bank card. However two days later both unsuccessful purchases was charged to my bank account by PayPal. I tried calling Nandos customer service many times which I don’t think actually exists. Every time I was told there’s a 3 minutes wait by an automated voice and after 7 minutes of waiting the call gets disconnected saying no agents are available.

I can place my order but when it comes time to check out and pay, an error always comes up. Has been doing this for well over a year - since we were unable to call the stores directly. Very frustrating.

Useless. If I want to add something to a menu item I am given about 5 choices - not all possible choices. So if I want to add peri sauce to my avo wrap the only option is vegan peri sauce. Weird to allow you to add some things from a small select group. Renders it useless as I have to order in store anyway.

Hey Admin, it says specifically on the app description photos that you can add the membership card to apple wallet, can you confirm if this is no longer allowed?

The app takes forever to load up. What happened? Used to be fairly quick but now it is SO SLOW. Also what a poor system that you must have more points than ur total order. Allow us to use some points for our orders. It takes forever to earn points to cover the meals.

The new design and usability is brilliant

App works as required and has a pretty decent user experience. Text and icons do feel a bit on the tiny side, even for someone with great vision. It’s also a little annoying about changing personal details, requiring you to contact a human just to change your mobile number. A little annoying when you want to order right there and then, but hit a blocker just to change your contact number. Support is a little annoying. I didn’t receive an item in full and the only reply I got was “we’ll tell the restaurant off” and that’s it. At least with UberEats, I’m confident I’ll be reimbursed for a missing item pretty much right away. I’m all for supporting businesses more, but I’d rather stick with a platform where I’m more confident I’m better protected as a consumer.

Clunky. Hard to use.

If you want all your good to arrive, or if you want it to arrive at all, this is unfortunately the wrong app for you. The tracking is bad so it makes it hard to tell when your food is supposed to arrive, almost every time there’s been issues with missing items and in multiple occasions it simply hasn’t come at all and they don’t provide an alert when it’s marked as delivered so you with know till you look at your order history and it says you have no active orders. We really like the food at Nando’s and have for a very long time. But they were trying to design an ordering experience to make us hate their food, they couldn’t have done a better job.

app doesn’t sent reset code when Forgot Password is selected. too hard to log in.